Access Guide

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Summary

View information about opening hours.
Additional amenities in this building include: picnic area.
The most accessible entrance has step-free level access and a manual door.
There is step-free access once inside.
There is a member of staff available for help and assistance.
The following are also available: seating and a clearly signed hearing assistance system.
At the time of our visit the hearing assistance system was working.
This site is part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is on the right just before entering the castle courtyard. View information about this toilet (new tab)

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: fidget toys.
Powered mobility vehicles cannot be borrowed or hired.

With the Blue Badge parking behind you, proceed up the hill towards the castle.
Go through the entrance into the courtyard, immediately turn left and the entrance to the Courtyard Café will be straight ahead.
The route to the area is step-free via a steep ramp/slope.
Path surfaces along the route are tarmac, gravel and cobbles.
The majority of the paths are wide enough for wheelchair users.
There is a shuttle which can take visitors to this area, but wheelchair users will need to transfer into it.

This is a café which serves hot and cold snacks.
There is a counter where food and drink can be ordered.
Staff can provide assistance and offer service to tables.
Menu types include: written wall menus.
Menus are easy to read (large clear font with contrasting colours).
The following are available here: drinking straws, takeaway cups, a portable card machine for payment, large-handled mugs and large-handled cutlery.
Lighting levels are varied.
There is background noise here which varies, depending on the time of day.
There is a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a counter over 85cm high with a tray rail.
The counter is 90cm high.
There is not a section of the counter at a suitable height for a wheelchair user.
There is step-free level access around the seating area.
There are tables, high tables, bench seats, chairs without armrests and high stools available in the seating area.
The seating area does not have: a mixture of chairs with and without armrests.
There are no tables which are at a suitable height for a wheelchair user.
The surface height of the tables is 76cm.
The following furniture is permanently fixed: some of the chairs and some of the tables.
Flooring in the area is not smooth and even.
Where the flooring is not smooth or even, this is due to uneven paving/tiles.

The following information describes the picnic area located just outside the Café.
There is step-free level access into the area.
There are tables.
Some chairs have armrests on both sides.
Adapted picnic tables are not available.
The standard height for the underside of picnic tables is 68cm.
There is step-free level access around the area.
The surface in the picnic area is not smooth and even.
Where the flooring is not smooth or even, this is due to gravel.