Access Guide

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Summary

View information about opening hours.
The most accessible entrance has a slight ramp/slope and a manual door.
This entrance is to the left of the castle courtyard.
There is stepped access once inside.
There is a single well-marked step to access part of the shop.
There is a member of staff available for help and assistance.
The following are also available: a clearly signed hearing assistance system.
At the time of our visit the hearing assistance system was working.
This site is part of the Sunflower Lanyard Scheme.
Toilet and changing facilities available include: standard toilets and a parent and baby room.
The nearest toilet with adaptations for disabled people is on the approach to the castle courtyard from the car park. View information about this toilet (new tab)

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: fidget toys.
Powered mobility vehicles cannot be borrowed or hired.

From the Blue Badge parking, go up the hill towards the castle then go through the archway into the courtyard.
Go straight ahead and the shop will be on your left.
The route to the area is step-free via a steep ramp/slope.
Path surfaces along the route are tarmac, gravel and cobbles.
The majority of the paths are wide enough for wheelchair users.
There is a shuttle which can take visitors to this area, but wheelchair users will need to transfer into it.

Access into the shop is via a slight ramp/slope.
The ramp is between 75cm and 150cm wide, with no handrails.
The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
The width of the door opening is 77cm.
Internally the door has a low colour contrast.
The majority of aisle widths are under 150cm.
All flooring in the shop is smooth and even.
There is no step-free level access around the shop.
Access around the shop is via a step.
There is background noise here which varies, depending on the time of day.
Lighting levels are varied.
There is step-free level access to the counter.
The height of the counter is 93cm.
There is not a low level counter at a suitable height for a wheelchair user.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.
There is a small gutter type feature across the path on the approach to the shop entrance.
The step inside the shop leads to the integrated second-hand bookshop.

Access into the toilet is via steps.
There are 2 steps, which are unmarked, with no handrails.
The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
The width of the door opening is 72cm.
Internally the door has a low colour contrast.
The shared standard toilet was surveyed.
The width of the widest cubicle door opening is 60cm.
The wash basin tap type is push.
Lighting levels are low.
There are hand dryers.
The shared toilets are reached by passing through the parent and baby room.
The door to the parent and baby room opens away from you and is 82cm wide.

Access into the room is via steps.
There are 2 steps, which are unmarked, with no handrails.
The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
The width of the door opening is 82cm.
Internally the door has a low colour contrast.
The height of the baby change table is 77cm.
There is a chair with armrests available in the room.
Waste bins include: a nappy bin.