Access Guide
Summary
- View information about opening hours.
- The most accessible entrance has steps and a manual door.
- This entrance is at the front of the Shop.
- There is step-free access once inside.
- There is a member of staff available for help and assistance.
- The following are also available: seating.
- This site is not part of the Sunflower Lanyard Scheme.
- The nearest toilet with adaptations for disabled people is located near the Visitor Reception. View information about this toilet (new tab)
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- Sensory packs can be borrowed which include: ear defenders, fidget toys and soft toy.
- You can borrow these from the Visitor Reception. View more information about booking and collection of equipment.
- You can borrow or hire the following mobility vehicles: a tramper. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from the Visitor Reception. View more information about booking and collection of equipment.
Route to (the Second-hand Bookshop)
- The entrance to the second hand book shop is to the far right of the Visitor Reception.
Turn left after the last workshop/shop and go through an open set to gates.
The Bookshop is then located to the right before you reach the café. - The route to the area is step-free level.
- Path surfaces along the route are tarmac, gravel, cobbles and paving stones.
- The majority of the paths are wide enough for wheelchair users.
- There is no accessible shuttle to this area.
Shop
- Access into the shop is via steps.
- There are 3 steps, which are unmarked, with no handrails.
- The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
- The width of the door opening is 91cm.
- The majority of aisle widths are under 150cm.
- Flooring in the shop is not smooth and even.
- Where the flooring is not smooth or even, this is due to uneven paving/tiles.
- There is step-free level access around the shop.
- There is no (or very little) background noise here.
- Lighting levels are moderate to good.
- There is step-free level access to the counter.
- The height of the counter is 87cm.
- There is not a low level counter at a suitable height for a wheelchair user.
- The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
- The counter does not have a hearing assistance system.
- Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.