Access Guide
Public Transport
- There is a bus stop within approximately 150m of the site.
- The nearest train station is Godalming.
- Godalming train station is approximately 2.4 miles from the venue.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Summary
- View information about opening hours.
- Amenities in this area include: a reception, a café and a shop.
- The most accessible entrance has step-free level access.
- This entrance is the Visitor Reception entrance.
- There is step-free access once inside.
- There is a member of staff available for help and assistance.
- Staff/volunteers can describe the layout and access around the site.
- The following are also available: audio format information, a clearly signed hearing assistance system, maps and an accessible route map.
- At the time of our visit the hearing assistance system was working.
- This site is not part of the Sunflower Lanyard Scheme.
- Toilet and changing facilities available include: a Changing Places facility, a toilet with some adaptations and standard toilets.
- There is a Changing Place which can be found to the right before the Visitor Reception entrance.
- The toilet with adaptations for disabled people surveyed can be found to the right before the Visitor Reception entrance.
- This toilet with adaptations for disabled people is approximately 8m from the Visitor Reception entrance.
- The standard toilets surveyed can be found to the right before the Visitor Reception entrance.
Parking
- This site has a car park.
- This is an open air car park with a compacted gravel surface.
- Parking is free for National Trust members, but charges apply for all other visitors.
- There are clearly presented payment signs.
- Maps and information boards are available.
- There are more than 10 Blue Badge parking bays.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 257cm x 497cm.
- There is a hatched zone on one side but not to the rear.
- The nearest Blue Badge bay is 10m from the the Visitor Centre entrance .
- Obstacles from the car park include: uneven surfaces and dropped kerbs.
- There are not parent and child parking bays available.
- There are 6 electric vehicle charging points.
- The dimensions of the electric vehicle charging bay surveyed are 232cm x 497cm.
- There is no electric vehicle charging point designated for Blue Badge holders.
- An app is required for electric vehicle charging.
- There is not a designated drop-off point.
Admissions
- At this location the following are free to access for all visitors: Car Park.
- At this location the following areas are free to access for National Trust members but payable for everyone else: All.
- This site offers companion or carer discounts.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: a manual wheelchair. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from Visitor Reception. View more information about booking and collection of equipment.
- You can borrow or hire the following mobility vehicles: a mobility scooter. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from Visitor Reception. View more information about booking and collection of equipment.
- Advance booking of the powered mobility vehicle is essential.
Please call the office on 01483 208 477 or email [email protected] to book.
Visitor Reception
- There is step-free level access into the area.
- The door is automatic, permanently held open and has a high colour contrast with the surrounding walls.
- The width of the door opening is 170cm.
- Internally the door has a high colour contrast.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- There is step-free level access around the area.
- There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
- Some of the flooring is smooth and even.
- Where the flooring is not smooth or even, this is due to carpet.
- There is step-free level access to the counter.
- The height of the counter is 113cm.
- There is a low level section at a suitable height for a wheelchair user.
- The counter has a hearing assistance system which is not signed.
- The hearing assistance system was tested and working at the time of the survey.
- There are tables and chairs with armrests available in the visitor reception.
- Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
- There is no (or very little) background noise here.
- Lighting levels are moderate to good.
- The exit door is automatic, permanently held open and has a high colour contrast with the surrounding walls.
- The width of the exit door opening is 165cm.
Shop
- There is step-free level access into the shop.
- The width of the door opening is 280cm.
- The majority of aisle widths are under 150cm.
- All flooring in the shop is smooth and even.
- There is step-free level access around the shop.
- There is no (or very little) background noise here.
- Lighting levels are moderate to good.
- There is step-free level access to the counter.
- The height of the counter is 86cm.
- There is a low level counter at a suitable height for a wheelchair user.
- The counter has a clearly signed hearing assistance system.
- Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.
- The exit door is manual, permanently held open and has a high colour contrast with the surrounding walls.
- The width of the exit door opening is 170cm.
Eating and Drinking (Café)
- This is a café which serves hot and cold meals and snacks.
- There is step-free level access into the area.
- There is a counter where food and drink can be ordered.
- Staff can provide assistance and offer service to tables.
- Menu types include: digital wall menus.
- Menus are easy to read (large clear font with contrasting colours).
- The following are available here: drinking straws, takeaway cups, two handled cups, easy grip cutlery and a portable card machine for payment.
- Lighting levels are moderate to good.
- There is background noise here which varies, depending on the time of day.
- There is a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is a counter under 85cm high without a tray rail.
- The counter is 84cm high.
- There is a section of the counter at a suitable height for a wheelchair user.
- There is step-free level access around the seating area.
- There are tables, booths, bench seats and a mixture of chairs with and without armrests available in the seating area.
- The seating area does not have: a priority table.
- Tables are at a suitable height for a wheelchair user.
- The surface height of the tables is 80cm.
- The following furniture is permanently fixed: some of the chairs.
- All flooring in the area is smooth and even.
Exit (Café Outdoor Seating )
- The exit is located to the left of the food counter.
- There is step-free level access at the exit.
- There are double automatic doors which are permanently open.
- The width of the opening is 145cm.
- There is a small lip on the threshold of the exit with a height of less than 1.5cm.
Picnic Area (Café Outdoor Seating)
- The following information describes the picnic area located through the exit in the café.
- There is step-free level access into the area.
- There are tables and bench seats.
- Some chairs have armrests on both sides.
- The surface height of the lowest table is 79cm.
- The surface height of the highest table is 80cm.
- There is step-free level access around the area.
- All of the surface in the picnic area is smooth and even.
Standard Toilet
- There is step-free level access into the toilet.
- The door is manual, opens outwards and has a high colour contrast with the surrounding walls.
- The width of the door opening is 78cm.
- Internally the door has a high colour contrast.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- The male and female standard toilets were surveyed.
- The width of the widest cubicle door opening is 78cm.
- The wash basin tap type is sensor.
- Lighting levels are moderate to good.
- There are hand dryers.
- There is a baby change facility which is not at a suitable height for a wheelchair user.
- There is a baby change facility in both male and female standard toilets.
Changing Places
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Location and Access
View
- The facility is additional to standard and accessible toilets, and is located close to other managed facilities.
- There is step-free level access into the facility.
- There is Braille, pictorial and written text signage on or near the door.
- The door is manual, opens outwards and has a high colour contrast with the surrounding walls.
- The width of the door opening is 96cm.
- The door has a twist lock.
- Internally the door has a high colour contrast.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- The door has a horizontal grab rail.
- The dimensions of the facility are 348cm x 364cm .
- The ceiling height is at a minimum height of 2.4m and there is a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
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Toilet Details
View
- There are lateral transfer spaces on both sides of the seat but the right side is obstructed.
- The transfer space on the right as you face the toilet is 176cm.
- The transfer space on the left as you face the toilet is 91cm.
- The following grab rails are available: a horizontal grab rail on the door, vertical grab rails on both sides of the toilet and vertical grab rails on both sides of the wash basin.
- There is a dropdown rail on both sides of the seat.
- The following have a high colour contrast with their surroundings: the internal door, all grab rails, all dropdown rails and the toilet seat.
- The following have a less clear colour contrast with their surroundings: the floor.
- The toilet seat is 48cm above the floor.
- There is a spatula flush on the right transfer side.
- There is pull cord emergency alarm at a recommended height (within 10cm from floor).
- The height of the toilet roll holder is 85cm.
- The toilet has a cistern.
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Changing Bench and Hoist Details
View
- The facility changing bench is wall mounted and height-adjustable.
- The length of the facility changing bench is 180cm.
- The changing places hoist is powered overhead and covers all areas in the cubicle.
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Other Facilities
View
- There is a height adjustable wash basin.
- The wash basin tap type is lever mixer.
- The towel dispenser is 93cm from the floor.
- The hand dryer is 96cm from the floor.
- The facility has: a sanitary bin, a pedal bin and a privacy screen.
- The facility does not have a full length mirror.
- There is a shelf located where it is reachable for seated and standing users.
- The shelf does meet the criteria for Stoma Friendly Toilets. For the Stoma Friendly Toilets criteria click here and scroll to the Stoma Friendly tab in the right hand pane.
- The coat hooks are 95cm and 130cm from the floor.
- Wide tear off paper roll is available.
- The height of the wide paper roll dispenser is 103cm .
- There is a baby change facility which is not at a suitable height for a wheelchair user.
- There is not a visual fire alarm beacon within the toilet.
- Lighting levels are moderate to good.
- The soap dispenser is mounted on the height adjustable wash basin.
Toilet with Adaptations (Visitor Reception - Ambulant - Left Hand Transfer)
- This toilet is located to the right before the Visitor Reception entrance.
- There is step-free level access into the toilet.
- This toilet is approximately 8m from the Visitor Reception entrance.
- There is pictorial and written text signage on or near the door.
- The door is manual, opens outwards and has a high colour contrast with the surrounding walls.
- The width of the toilet door opening is 91cm.
- The door has a twist lock.
- Internally the door has a high colour contrast.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- The dimensions of the cubicle are 150cm x 351cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the left of the seat.
- The lateral transfer space is 80cm from the side of the toilet pan to the wall.
- There is a wall sensor flush on the transfer side.
- The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder and wash basin.
- The following fixtures cannot be reached from the toilet seat: soap dispenser and hand dryer.
- The height of the toilet seat above floor level is 50cm.
- The height of the toilet roll holder is 91cm.
- The wash basin tap type is sensor.
- The height of the wash basin is 73cm.
- The height of the soap dispenser is 90cm.
- The height of the hand dryer is 88cm.
- The height of the baby change is 80cm.
- There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
- There is not a shelf.
- The cubicle has: a full length mirror, a sanitary bin and a padded back rest for seat.
- The cubicle does not have coat hooks.
- The following have a high colour contrast with their surroundings: the internal door.
- The following have a less clear colour contrast with their surroundings: all grab rails, the dropdown rail, the floor and the toilet seat.
- Lighting levels are moderate to good.