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Natural History Museum - Shops

Cromwell Road, South Kensington, London, SW7 5BD

Access Guide

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Shop (Dino Store)

  • Getting Around View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are between 120cm - 150cm.
    • Some flooring is shiny.
    • There is background noise in this area which varies depending on the function/event .
    • Lighting levels were even at the time of the survey.
    • The checkout area is located in the centre of the store.
    • There is step-free level access to the checkout area.
    • The venue has a payment counter.
  • Payment Counter View
    • Signage is not provided for the counter.
    • The payment counter has patterned/distracting backgrounds.
    • The height of the payment counter is 108cm.
    • There is not a lowered section at the counter.
    • The card payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey.

Main Shop

  • Getting Around View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are between 150cm - 180cm.
    • Some flooring is shiny.
    • The visual contrast between the shelving and floor varies between low and high.
    • There is background noise which varies depending on the time of day.
    • Lighting levels were even at the time of the survey.
    • The checkout area is located next to the entrance.
    • There is step-free level access to the checkout area.
    • The venue has a payment counter.
  • Payment Counter View
    • Signage is provided for the counter.
    • Signage is clearly visible with high contrasting colours.
    • The queue width is under 120cm and the width at each turn is at least 150cm.
    • The height of the payment counter is 110cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 76cm.
    • The card payment machine is portable.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels vary due to the size of the space.

Shop (The Cranbourne Boutique)

  • Getting Around View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are between 150cm - 180cm.
    • The flooring is shiny.
    • There is a high visual contrast between the shelving and floor throughout this area.
    • Lighting levels were even at the time of the survey.
    • The checkout area is located near the main shop entrance.
    • There is step-free level access to the checkout area.
    • The venue has a payment counter.
  • Payment Counter View
    • Signage is provided for the counter.
    • Signage is clearly visible with high contrasting colours.
    • The queue width is at least 150cm and there is no need to turn.
    • The payment counter has patterned/distracting backgrounds.
    • The height of the payment counter is 112cm.
    • The height of the lowered section is 78cm.
    • There is a clearly signed fixed hearing assistance system.