Access Guide
Introduction
- Services / facilities within the building include Physiotherapy.
Getting Here
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By Road
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- Ferguson Centre is located just off of Low Hall Lane and can be accessed by the A10, A12 and North Circular Road.
- The Ferguson Centre has its own car park for staff and visitors with 2 Blue Badge bays.
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By Bus
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- The nearest bus stop is located on Markhouse Road, buses that stop here are the 58, 158.
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By Train
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- The nearest train station is St James Street.
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By Underground
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- The nearest underground station is Walthamstow Central.
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Useful Links
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- This link is to the home website of TFL, operators of the bus and underground services close to Ferguson Centre.
- To view the web page described above click here (opens in new tab).
- This link is to the home website of Networkrail, operators of St James Stree train station.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- There is not a Patient Advice and Liaison Service (PALS) at the hospital.
- Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request and different languages on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available on request.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
Parking
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Parking
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- The venue does have a dedicated car park.
- The car parking facilities are for Blue Badge holders only.
- The car park is located at the side of the building.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does have a barrier control system.
- Controls at the barrier are within the range of 100cm to 110cm.
- The car park surface is tarmac and block paving.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) markings are faded.
- There is/are 2 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 368cm x 478cm (12ft 1in x 15ft 8in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Paying
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- There are not parking charges for the car park.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are uneven surfaces.
- The entrance is not clearly visible from the car park.
- The route from the car park to the entrance is not clearly signposted.
- The surface on the approach to the entrance is tarmac.
- There is no tactile paving on dropped kerbs between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 9m (9yd 2ft) from the main entrance.
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Comments
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- This is a staff only car park, only the BBBays are for public use.
Outside Access
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Entrance Details
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- This information is for the entrance located in front of the building.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 95cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 95cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope Details
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides going up.
Getting Around The Building
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Access
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- There is step free access throughout the building.
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Circulation
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- There are doors in corridors which have to be opened manually.
- The type of flooring in walkways and corridors is carpet.
- There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Handrails with a rounded or oval profile are not provided in corridors.
- There is good colour contrast between the walls and floor in all areas.
- The lighting levels are low to moderate.
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Signage
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- Wayfinding signage is not provided.
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Safe Place(s)
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- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Audio
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- This venue does not play background music in public areas.
- There is not a hearing assistance system in the public areas of the building.
Reception
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Reception
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- The reception point is located to the right on entering the building.
- The reception point is approximately 1m (3ft 3in) from the main entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is medium height (77cm - 109cm).
- There is sufficient space to write or sign documents on the counter.
- There is not a low section of the counter (76cm or below) available.
- The counter is staffed.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- There is sufficient space for a wheelchair user to use the waiting area.
- The seats do not have armrests.
Waiting Area(s)
- There is a/are waiting area(s) along the circulation route(s).
- There is bench seating only.
- There is sufficient space for a wheelchair user to use the waiting area(s).
- There is not a/are not flashing fire alarm beacon(s) within the waiting area(s).
Accessible Toilet(s)
- There is an/are accessible toilet(s) within this venue designated for public use.
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Location and Access
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- The accessible toilet surveyed is for the sole use of disabled people.
- This accessible toilet is located to the left of the reception.
- This accessible toilet is approximately 3m (3yd 10in) from the main entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens outwards.
- The width of the accessible toilet door is 81cm (2ft 8in).
- The dimensions of the accessible toilet are 161cm x 207cm (5ft 3in x 6ft 9in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 91cm (2ft 12in).
- There is a dropdown rail on the transfer side.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- The height of the light switch/pull cord is 46cm from floor level.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and general domestic waste disposal units.
- There is not a flashing fire alarm beacon within the toilet.
- There is a/are coat hook(s).
- The height of the coat hook is 120cm from the floor.
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Position of Fixtures
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- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is not a colostomy changing shelf for standing users next to the toilet.
- There is not a standard shelf within the accessible toilet.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 44cm (1ft 5in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 93cm (3ft 1in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm (2ft 5in).
- The tap type is twist/turn.
- There is not a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 111cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 111cm (3ft 8in).
- There is not a hand dryer.
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The toilet seat colour contrast is good.
- The contrast between the walls and floor is good.
- The lighting levels are low to moderate.
Standard Toilet(s)
- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located to the left on entering the building.
- The female and male toilets are approximately 7m (7yd 1ft) from the main entrance.
- Inside the venue, there is level access to the female and male toilets.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet with wall mounted grab rails is not available.
- The tap type is twist/turn.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are low to moderate.