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Edinburgh Waverley Station - Platforms

Princes Street, Edinburgh , EH1 1BB

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Access Guide

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Platform(s) (1 and 20)

  • Access to Platform(s) View
    • Access to the platform(s) is via lift or escalators and steps from the overbridge near the Princes Street access.
  • Platform Information View
    • The platform is flat throughout its length.
    • There are not raised areas which are flush with train doors for level access boarding and alighting.
    • There are tactile markings along the platform edge, throughout its length.
    • The edge of the platform is clearly marked.
    • There are digital display(s) for train times and service update screens on this platform.
    • Signage on this platform includes; directional to other platforms, directional to lifts and directional to way out.
    • Announcements on this platform are audio and visual.
    • A member of staff is available to provide assistance.
    • There is fixed bench seating with armrests on this platform.
    • The height of the seating is 43cm.
    • The width of the majority of seats is 49cm.
    • The colour contrast for the seating is good.
    • There are no toilet facilities on the platform(s).
    • Lighting levels are good.
  • Access from the Platform(s) View
    • Access from the platform(s) is via lift or escalators and steps to the overbridge for access to Princes Street, the concourse and all other platforms.
  • Comments View
    • Platforms 1 and 20 are opposite ends of the same platform. Platform 1 is to the left as you exit the lift, and platform 20 is to the right.

Access To (Platforms 1 and 20 from the Overbridge)

  • Description View
    • This section describes the access by lift and stairs from the overbridge to platforms 1 and 20.
  • Stairs View
    • There are 2 sets of stairs from the overbridge to platforms 1 and 20.
    • There are 32 steps .
    • The steps are not clearly marked.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a second lower handrail.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Lift View
    • There is a lift for public use.
    • The lift is located from the overbridge to the centre of the platform, between platforms 1 and 20.
    • Signs indicating the location of the lift are clearly visible from the entrance.
    • The lift is approximately 40m (43yd 2ft) from the lifts to Princes Street.
    • The lift is a standard lift.
    • A member of staff does not need to be notified for use of the lift.
    • The floors which are accessible by this lift are overbridge and platforms 1/20.
    • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
    • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
    • Lift doors do not contrast visually with lift lobby walls.
    • The external controls for the lift are within 90cm - 110cm from the floor.
    • The colour contrast between the external lift controls and the control plate is good.
    • The colour contrast between the external lift control plate and the wall is fair.
    • The clear door width of the lift is 100cm (3ft 3in).
    • The dimensions of the lift are 155cm x 150cm (5ft 1in x 4ft 11in).
    • There are no separate entry and exit doors in the lift.
    • There is not a mirror to aid reversing out of the lift.
    • The lift does have a visual floor indicator.
    • The lift does have an audible announcer.
    • The internal controls for the lift are within 90cm - 120cm from the floor.
    • There is a hearing loop system.
    • The lift does have Braille markings.
    • The lift does have tactile markings.
    • The lighting levels in the lift are good.

Ticket Barriers (Platforms 6/7, 11/12 and 13-18 Only)

  • The width of the standard barriers is 64cm.
  • The ticket slot heights for the standard barriers are 90cm (insert ticket) and 103cm (remove ticket).
  • The contactless card reader height is 100cm for the standard barriers.
  • The barcode scanner height is 80cm for the standard barriers.
  • The width of the wider access barriers is 105cm.
  • The barriers have ramped thresholds.
  • The ticket slot heights for the wider access barriers are 90cm (insert ticket) and 103cm (remove ticket).
  • The contactless card reader height is 100cm for the wider access barriers.
  • The barcode scanner height is 80cm for the wider barriers.
  • Staff are available to provide assistance at the barriers.
  • Comments View
    • Photographs 1 and 2 show the ticket barriers for platforms 6/7 and 11/12.
    • Photographs 3 and 4 show the ticket barriers below the main display screens for platforms 13-18.

Platform(s) (2-7, and 11-19)

  • Access to Platform(s) View
    • There is step-free access to the platform(s) from the station concourse.
  • Platform Information View
    • The platform is flat throughout its length.
    • There are not raised areas which are flush with train doors for level access boarding and alighting.
    • There are tactile markings along the platform edge, throughout its length.
    • The edge of the platform is clearly marked.
    • There are digital display(s) for train times and service update screens on this platform.
    • Signage on this platform includes; directional to other platforms, directional to lifts and directional to way out.
    • Announcements on this platform are audio and visual.
    • A member of staff is available to provide assistance.
    • There is fixed bench seating with armrests on this platform.
    • The height of the seating is 43cm.
    • The width of the majority of seats is 49cm.
    • The colour contrast for the seating is good.
    • Perch seating is available on this platform.
    • Perch seating is at a height of 75cm.
    • There are no toilet facilities on the platform(s).
    • Lighting levels are good.
  • Access from the Platform(s) View
    • There is step-free access from the platform(s) to the station concourse.
  • Comments View
    • Platforms 2-5 and platform 19 are accessed directly from the concourse with no ticket barriers.

Ticket Office (Excess Fares)

  • Counter View
    • The ticket office counter is located on platform 14.
    • The ticket office counter is approximately 25m from the gateline to leave platforms 13-18.
    • There is step-free access to the counter.
    • There is not a clear unobstructed route to the counter.
    • There is a zig-zag queuing system marked by bollards and tape barriers outside the entrance to the ticket office.
      There are automatic sliding doors with a 90cm wide opening to enter the excess fares office.
    • The counter is clearly signed.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is placed in front of a plain background.
    • The lighting levels at the counter are good.
    • The height of the counter is 90cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 78cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 21/10/2021.
    • The hearing assistance system was working at the time of testing.
    • The flooring in this area consists of vinyl.
  • Comments View
    • Passengers arriving from unstaffed stations may need to purchase tickets on arrival before passing through the ticket barriers.
    • The excess fares desk on platform 14 serves passengers arriving on platforms 13-18.
    • There is a similar queue line leading to temporary excess fares desks near the gateline to leave platforms 6/7 and 11/12 (photographs 7 and 8).
    • There are no hearing loops at these counters.
    • Staff have portable card payment machines they are able to hand to customers.
    • On other platforms, there may be staff with handheld ticket machines on the platform as passengers exit the train.

Platform(s) (8-10)

  • Access to Platform(s) View
    • Access to the platform(s) is via lift or escalators and steps from the overbridge near Market Street to platforms 8/9 and 10.
  • Platform Information View
    • The platform is flat throughout its length.
    • There are not raised areas which are flush with train doors for level access boarding and alighting.
    • There are tactile markings along the platform edge, throughout its length.
    • The edge of the platform is clearly marked.
    • There are digital display(s) for train times and service update screens on this platform.
    • Signage on this platform includes; directional to other platforms, directional to lifts and directional to way out.
    • Announcements on this platform are audio and visual.
    • A member of staff is available to provide assistance.
    • There is fixed bench seating with armrests on this platform.
    • The height of the seating is 43cm.
    • The width of the majority of seats is 49cm.
    • The colour contrast for the seating is good.
    • There are no toilet facilities on the platform(s).
    • Lighting levels are good.
    • On platforms 8/9 there are additional perching seats 65cm high within screened areas (photographs 3-5).
      There are some damaged and worn areas of tactile paving on platforms 8/9 (photograph 6).
  • Access from the Platform(s) View
    • Access from the platform(s) is via lift or escalators and steps to the overbridge.
  • Comments View
    • The opposite ends of platforms 8/9 are signposted as 8e/9e (east) and 8w/9w (west). Photographs 7 and 8 show platform 10.

Access To (Platforms 8/9 from the Overbridge)

  • Description View
    • This section describes the lift and stair access to Platforms 8/9 from the overbridge near the Market Street access.
  • Stairs View
    • There are 2 similar sets of stairs from opposite sides of the overbridge down to platforms 8e/9e and 8w/9w.
    • There are 26 steps .
    • The steps are not clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Lift View
    • There is a lift for public use.
    • The lift is located on the overbridge, near the Market Street access to the centre of platforms 8/9.
    • Signs indicating the location of the lift are clearly visible from the entrance.
    • The lift is approximately 20m (21yd 2ft) from the lift at the Market Street entrance.
    • The lift is a standard lift.
    • A member of staff does not need to be notified for use of the lift.
    • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
    • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
    • Lift doors do not contrast visually with lift lobby walls.
    • The external controls for the lift are within 90cm - 110cm from the floor.
    • The colour contrast between the external lift controls and the control plate is good.
    • The colour contrast between the external lift control plate and the wall is good.
    • The clear door width of the lift is 130cm (4ft 3in).
    • The dimensions of the lift are 185cm x 260cm (6ft 1in x 8ft 6in).
    • There are no separate entry and exit doors in the lift.
    • There is not a mirror to aid reversing out of the lift.
    • The lift does have a visual floor indicator.
    • The lift does have an audible announcer.
    • The internal controls for the lift are within 90cm - 120cm from the floor.
    • There is a hearing loop system.
    • The lift does have Braille markings.
    • The lift does have tactile markings.
    • The lighting levels in the lift are good.

Access To (Platform 10 from the Overbridge)

  • Description View
    • This section describes the lift and stair access to Platform 10 from the overbridge, near the Market Street access.
  • Stairs View
    • There are stairs from the overbridge down to platform 10.
    • There are 27 steps .
    • The steps are not clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Lift View
    • There is a lift for public use.
    • The lift is located on the overbridge, to the right of the lift to platforms 8/9 and opposite the stairs to platform 10.
    • Signs indicating the location of the lift are not available from the entrance.
    • The lift is approximately 40m (43yd 2ft) from the Market Street lift.
    • The lift is a standard lift.
    • A member of staff does not need to be notified for use of the lift.
    • The floors which are accessible by this lift are the overbridge and platform 10.
    • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
    • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
    • Lift doors do not contrast visually with lift lobby walls.
    • The external controls for the lift are within 90cm - 110cm from the floor.
    • The colour contrast between the external lift controls and the control plate is good.
    • The colour contrast between the external lift control plate and the wall is good.
    • The clear door width of the lift is 79cm (2ft 7in).
    • The dimensions of the lift are 99cm x 150cm (3ft 3in x 4ft 11in).
    • There are separate entry and exit doors in the lift.
    • The lift does have a visual floor indicator.
    • The lift does have an audible announcer.
    • The internal controls for the lift are within 90cm - 120cm from the floor.
    • There is a hearing loop system.
    • The lift does have Braille markings.
    • The lift does have tactile markings.
    • The lighting levels in the lift are good.