Access Guide
Introduction
- Services / facilities within the building include East End Community Hub and Library.
- Related link East End Community Hub and Library.
- Https://www.accessable.co.uk/newcastle-city-council/access-guides/east-end-community-hub-and-library
Opening Hours
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Manors.
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Comments
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- The nearest Metro station is Byker.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located at the rear of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 5 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 350cm x 450cm (11ft 6in x 14ft 9in).
- The nearest Blue Badge bay is 15m (16yd 1ft) from the the main entrance.
- The furthest Blue Badge bay is 30m (32yd 2ft) from the the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is tarmac and block paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front.
- There is ramped/sloped access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically (towards you).
- The main automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 95cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 77cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located on the pathway leading to the entrance.
- The gradient of the ramp/slope is slight.
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Comments
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- There is a revolving door to the right of the entrance.
Reception
- The desk/counter is 7m (7yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are good.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service.
- This venue does play background music.
- Music is played throughout the building.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
Restaurant Bar Internal (Poolside Cafe)
- The following information is for the café.
- Once inside, there is level access to the service.
- Food or drinks are ordered from the counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the service counter.
- There is ample room for a wheelchair user to manoeuvre.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is 25m (27yd 1ft) from the Main Entrance.
- The distance between the floor and the lowest table is 70cm (2ft 4in).
- The distance between the floor and the highest table is 72cm (2ft 4in).
- Menus are hand held and wall.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are not presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Swimming Pool (Main Pool)
- There is level access from the changing area to the swimming pool.
- There is a ramped entrance into the water.
- There is a wet side chair available.
- There is a hoist for wheelchair users to access the water.
- The hoist is manual.
- There are steps into the swimming pool.
- There are 5 steps.
- The steps do have handrails.
- The handrails are on both sides.
- There is a ladder type entrance into the water.
- There is a handrail on both sides of the ladder.
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Comments
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- The main pool can be divded into two.
Swimming Pool (Studio Pool)
- There is level access from the changing area to the swimming pool.
- There is not a ramped entrance into the water.
- There is a wet side chair available.
- There is a hoist for wheelchair users to access the water.
- The hoist is manual.
- There are steps into the swimming pool.
- There are 5 steps.
- The steps do have handrails.
- The handrails are on both sides.
- There is a ladder type entrance into the water.
- There is a handrail on both sides of the ladder.
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Comments
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- The studio pool is depth adjustable with a floor that can be raised and lowered.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep (18cm+).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
Lift
- There is a lift for public use.
- The lift is located next to the reception and car park entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1.
- The lift is approximately 4m (4yd 1ft) from the car park entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 140cm x 160cm (4ft 7in x 5ft 3in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Fitness Suite
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Access to Fitness Suite
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- The fitness suite is located on the ground floor.
- The fitness suite is 10m (10yd 2ft) from the main entrance.
- There is step free access to the fitness suite.
- There are doors into the fitness suite.
- The doors open towards you (pull).
- The doors are single.
- The door(s) may be difficult to open.
- The opening is 78cm (2ft 7in) wide.
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Fitness Suite (General)
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- Staff receive no training in assisting disabled people.
- Equipment suitable for mobility or sensory impaired users includes free weights, hand bike and pulley.
- A portable hearing assistance system is not available for induction.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
Accessible Toilet (Wet Side Changing Room)
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 25m (27yd 1ft) from the car park entrance.
- The accessible toilet is located at the rear of the changing area.
- There is level access to the accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door weight is light.
- The dimensions of the accessible toilet are 185cm x 200cm (6ft 1in x 6ft 7in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 120cm (3ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The toilet roll holder is 105cm (3ft 5in) high.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is placed higher than 74cm (2ft 5in).
- The height of the sink is 75cm (2ft 6in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the grab rails and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Comments
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- There is 85cm wide door that connects the accessible changing room (Wet Side) to the accessible toilet (Wet Side).
- The ceiling tracking hoist covers both the accessible changing room and accessible toilet.
Accessible Changing Room (Wet Side Changing Room)
- There are accessible changing rooms available.
- The accessible changing room is located at the rear of the changing area.
- The facility is 25m (27yd 1ft) from the car park entrance.
- The door opens outwards.
- The width of the door is 88cm (2ft 11in).
- The door is locked by a lever twist.
- The dimensions of the accessible changing room are 185cm x 275cm (6ft 1in x 9ft).
- There is not a locker within the accessible changing room.
- The accessible changing room has a ceiling tracking hoist.
- There is a changing bench.
- The facility changing bench is free standing.
- The facility changing bench height is adjustable.
- The length of the bench is 130cm (4ft 3in).
- There is a wheel in shower.
- The facilities available in the accessible shower are an adjustable shower head and a flip down seat.
- The height of the seat is 57cm (1ft 10in).
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Comments
View
- There is 85cm wide door that connects the accessible changing room (Wet Side) to the accessible toilet (Wet Side).
- The ceiling tracking hoist covers both the accessible changing room and accessible toilet.
Accessible Changing Room (First Floor)
- There are accessible changing rooms available.
- The accessible changing room is located on the first floor.
- The facility is 4m (4yd 1ft) from the lift.
- The door opens outwards.
- The width of the door is 88cm (2ft 11in).
- The door is locked by a lever twist.
- The dimensions of the accessible changing room are 190cm x 244cm (6ft 3in x 8ft).
- There is not a locker within the accessible changing room.
- There is a changing bench.
- The facility changing bench is wall mounted.
- The facility changing bench height is fixed.
- The length of the bench is 90cm (2ft 11in).
- There is a wheel in shower.
- The facilities available in the accessible shower are handrails and a flip down seat.
- The height of the seat is 58cm (1ft 11in).
Standard Changing Room (Wet Side)
- There are standard changing rooms available.
- The standard changing room is 18m (19yd 2ft) from the car park entrance.
- The standard changing room is 12m (13yd 4in) from the reception desk.
- The standard changing room is 5m (5yd 1ft) from the swimming pools.
- The standard changing rooms are located ahead after the reception.
- There is not level access to the standard changing rooms.
- Shower facilities are available within the changing room(s).
- There is level access to the shower facilities.
Level Change (Wet Side Changing Rooms)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading to the facilities.
- The ramp or slope is permanent.
- There is not a level landing at the top of the ramp.
- The ramp does not have handrails.
Accessible Toilet (Ground Floor- Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
View
- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.
- This accessible toilet is located beyond the main entrance to the right.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a sliding bolt.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door is easy to open.
- The dimensions of the accessible toilet are 152cm x 236cm (4ft 12in x 7ft 9in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 85cm (2ft 9in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 63cm (2ft 1in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- There is a high colour contrast between the external door and wall.
- There is a high colour contrast between the internal door and wall.
- There is a low colour contrast between the wall-mounted grab rail(s) and wall.
- There is a low colour contrast between the dropdown rail(s) and wall.
- There is a high colour contrast between the walls and floor.
- The lighting levels are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 94cm (3ft 1in).
Accessible Toilet (First Floor - Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
View
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 5m (5yd 1ft) from the lift.
- This accessible toilet is located on the first floor corridor.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door is easy to open.
- The dimensions of the accessible toilet are 150cm x 195cm (4ft 11in x 6ft 5in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 60cm (1ft 12in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are not available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- There is a high colour contrast between the external door and wall.
- There is a high colour contrast between the internal door and wall.
- There is a low colour contrast between the wall-mounted grab rail(s) and wall.
- There is a low colour contrast between the dropdown rail(s) and wall.
- There is a high colour contrast between the walls and floor.
- The lighting levels are moderate to good.
Standard Toilet(s) (Ground Floor)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located in the main foyer.
- The female toilet(s) is/are approximately 18m (19yd 2ft) from the car park entrance.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels in the female toilets are good.
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Access to Standard Male Toilet(s)
View
- The male toilet facilities that were surveyed are located in the main foyer.
- The male toilet(s) is/are approximately 3m (3yd 10in) from the car park entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels in the male toilets are good.
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Comments
View
- The lighting is ultra violet.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.