You are on Opening Times. Skip to the next section.

Opening Times

• The venue is open 24hrs.

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Newcastle.

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• Comments View
  • The nearest Metro Station is Ilford Road.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the front of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 3 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 240cm x 480cm (7ft 10in x 15ft 9in).
  • The nearest Blue Badge bay is 10m (10yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 28m (30yd 1ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The last photograph shows the blue badge bay outside the New House.
  • The dimensions of this blue badge bay are 228cm x 460cm
  • There are two charging points available to the left of the main entrance.
  • The height of the charger socket 119cm.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main door(s) open automatically.
• The doors are double width.
• The door opening is 130cm (4ft 3in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open automatically.
  • The doors are double width.
  • The door(s) is / are permanently held open.
  • The door opening is 130cm (4ft 3in) wide.

You are on Outside Access (The New House). Skip to the next section.

Outside Access (The New House)

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• Entrance View
  • This information is for the entrance located to the front of the New House, which is to the left of the main building.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) may be difficult to open.
  • The door(s) is/are single width.
  • The width of the door opening is 100cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 100cm.
• Ramp/Slope View
  • The ramp/slope is located to the front of the New House leading up from the car park.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located to the front of the entrance.
  • There is/are 8 step(s).
  • The step(s) is/are not clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 12cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Outside Access (Hall Entrance). Skip to the next section.

Outside Access (Hall Entrance)

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• Entrance View
  • This information is for the entrance located to the left of the main entrance.
  • There is stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) may be difficult to open.
  • The door(s) is/are single width.
  • The width of the door opening is 95cm.
• Step(s) View
  • The step(s) is/are located at the threshold.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 7cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are moderate to good.

You are on Outside Access (Restaurant Patio Entrance). Skip to the next section.

Outside Access (Restaurant Patio Entrance)

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• Entrance View
  • This information is for the entrance located at the side of the building, onto the garden patio.
  • There is ramped/sloped and stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) may be difficult to open.
  • The door(s) is/are double width.
  • The width of the door opening is 115cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located to the rear of the patio.
  • There is/are 9 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • There is not a/are not handrail(s) at the step(s).
• Comments View
  • There is level access onto the patio seating area from the building.
  • The garden access is via a ramp, which then leads down to the rear terrace.

You are on Outside Access (Terrace Entrance). Skip to the next section.

Outside Access (Terrace Entrance)

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• Entrance View
  • This information is for the entrance located at the rear of the building from one of the function rooms.
  • There is ramped/sloped and stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) may be difficult to open.
  • The door(s) is/are single width.
  • The width of the door opening is 82cm.
• Ramp/Slope View
  • The ramp/slope is located leading up from the garden.
  • The gradient of the ramp/slope is steep.
  • The width of the ramp/slope is 60cm (1ft 12in).
• Step(s) View
  • The step(s) is/are located at the threshold.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • There is not a/are not handrail(s) at the step(s).
• Comments View
  • The garden ramp can be used to access the terrace to overcome this step.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 2m (2yd 7in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Eating and Drinking (Restaurant). Skip to the next section.

Eating and Drinking (Restaurant)

• The following information is for the restaurant.
• The restaurant is located to the rear of the hotel.
• The bar does not serve food.
• Full table service is available.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 18m (19yd 2ft) from the main entrance.
• The standard height for tables is 71cm.
• There is ample room for a wheelchair user to manoeuvre.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is a la carte.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are B-G-1-2.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is a landing.
  • The lighting levels are bright.
• Other View
  • The services / areas on the floors which are not accessible are additional male basement hall toilets.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located adjacent to the stairs.
• The lift is a standard lift.
• The floors which are accessible by this lift are B-G-1-2.
• The lift is 30m (32yd 2ft) from the accessible entrance.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 102cm x 130cm (3ft 4in x 4ft 3in).
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Room (The New House). Skip to the next section.

Room (The New House)

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• General Information View
  • There are 8 rooms in total.
  • There are 2 standard ground floor rooms.
  • There are 5 standard rooms on other floors.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 1 room(s) which has / have accessible ensuite facilities.
• Location and Access View
  • The accessible room viewed is 6m (6yd 1ft) from the New House entrance.
  • There is level access from an accessible entrance.
  • Some accessible rooms are located in a separate building from the main hotel.
  • There is level access leading to the accessible room in a separate building.
• Accessible Room View
  • The room number or room name viewed was 37.
  • The width of the door is 85cm (2ft 9in).
  • The height of the bed is 73cm (2ft 5in).
  • The measurement between the bed base and floor is 5cm (2in).
  • Light switches are within 120cm from floor level.
  • There is not a functional emergency alarm in the room.
  • No emergency alarm is fitted in the room.
  • An adjoining room is not available.
  • Assistance dogs are welcomed to stay with guests in accessible rooms.
• Accessible Ensuite View
  • The width of the door to the ensuite is 85cm (2ft 9in).
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The dimensions of the accessible ensuite are 315cm x 250cm (10ft 4in x 8ft 2in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 210cm (6ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • Wall mounted grab rails are not available for the toilet.
  • The toilet seat is 49cm (1ft 7in) above floor level.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm in height.
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The height of the sink is 67cm (2ft 2in).
  • The tap type is twist/turn.
  • There is a mixer tap for the sink.
  • There is not a functional emergency alarm available in the ensuite.
  • It is tied up and out of reach (higher than 10cm (4") from floor).
  • Disposal facilities are available.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
• Bath and Shower View
  • There is not a bath.
• Wheel In Shower View
  • There is a wheel in shower.
  • The shower head is adjustable.
  • The shower control type is twist/turn.
  • The shower seat is flip-down.
  • The flip-down or fixed seat height is 48cm (1ft 7in).
  • There are handrails available for the shower.
• Signage, colour contrast and lighting in accessible rooms View
  • There is tactile signage on or near the hotel door.
  • The colour contrast between the external hotel room door and wall is medium.
  • The colour contrast between the walls and floor is high.
  • The colour contrast between the internal hotel room door and wall is medium.
  • The colour contrast between the external ensuite door and wall is high.
  • Lighting levels in the room are adjustable.
• Colour contrast and lighting in accessible ensuite View
  • The colour contrast between the internal ensuite door and wall is medium.
  • The colour contrast between the walls and floor in the ensuite is high.
  • The colour contrast between the dropdown rails and wall is medium.
  • Lighting levels in the ensuite are moderate to good.
• Auxiliary Aids - General View
  • Some rooms have auxiliary aids for people with sensory impairments.
  • The available auxiliary aid(s) is(are) flashing alarm(s).
  • Flashing fire alarms are in rooms.
  • The venue does not provide other auxiliary aids for people with mobility impairments.
  • The number of accessible rooms with baths is 1.
  • The number of accessible rooms with wheel in showers is 1.
• Ground Floor Standard Rooms View
  • There are standard rooms on the ground floor.
  • There is level access to ground floor rooms.
  • Adjoining rooms are not available.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors cannot be accessed by lift.
  • There is not level access to standard rooms on other floors.
• Comments View
  • The shower seat is height adjustable.

You are on Room (Main Building). Skip to the next section.

Room (Main Building)

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• General Information View
  • The Tourist Board rating is 4.
  • There are 32 rooms in total.
  • There are 2 standard ground floor rooms.
  • There are 29 standard rooms on other floors.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 1 room(s) which has / have accessible ensuite facilities.
  • There is / are 1 adjoining room(s) available for carers.
• Location and Access View
  • The accessible room viewed is 11m (12yd 1in) from the lift.
  • There is level access from an accessible entrance.
  • This is by lift.
• Accessible Room View
  • The room number or room name viewed was 6.
  • The width of the door is 78cm (2ft 7in).
  • The height of the bed is 73cm (2ft 5in).
  • The measurement between the bed base and floor is 5cm (2in).
  • Light switches are within 120cm from floor level.
  • There is not a functional emergency alarm in the room.
  • No emergency alarm is fitted in the room.
  • An adjoining room is available.
  • Assistance dogs are welcomed to stay with guests in accessible rooms.
• Accessible Ensuite View
  • The width of the door to the ensuite is 86cm (2ft 10in).
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The dimensions of the accessible ensuite are 230cm x 260cm (7ft 7in x 8ft 6in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 106cm (3ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • Wall mounted grab rails are available for the toilet.
  • The toilet seat is 49cm (1ft 7in) above floor level.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm in height.
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The height of the sink is 67cm (2ft 2in).
  • The tap type is twist/turn.
  • There is a mixer tap for the sink.
  • There is a functional emergency alarm available in the ensuite.
  • Disposal facilities are available.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
• Bath and Shower View
  • There is a bath.
  • The height of the side of the bath from floor level is 42cm (1ft 5in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is a shower over the bath.
  • The shower head height is adjustable.
  • The shower control type is twist/turn.
  • There are handrails available for the bath.
• Wheel In Shower View
  • There is not a wheel in shower.
• Signage, colour contrast and lighting in accessible rooms View
  • There is tactile signage on or near the hotel door.
  • The colour contrast between the external hotel room door and wall is medium.
  • The colour contrast between the walls and floor is high.
  • The colour contrast between the internal hotel room door and wall is medium.
  • Lighting levels in the room are adjustable.
• Colour contrast and lighting in accessible ensuite View
  • The colour contrast between the internal ensuite door and wall is medium.
  • The colour contrast between the walls and floor in the ensuite is medium.
  • The colour contrast between the dropdown rails and wall is medium.
  • Lighting levels in the ensuite are moderate to good.
• Auxiliary Aids - General View
  • Some rooms have auxiliary aids for people with sensory impairments.
  • The available auxiliary aid(s) is(are) flashing alarm(s).
  • Flashing fire alarms are in rooms.
  • The venue does not provide other auxiliary aids for people with mobility impairments.
  • The number of accessible rooms with baths is 1.
• Ground Floor Standard Rooms View
  • There are standard rooms on the ground floor.
  • There is level access to ground floor rooms.
  • Adjoining rooms are not available.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors can be accessed by lift.
  • Adjoining rooms are not available.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 26m (28yd 1ft) from the main entrance.
  • This accessible toilet is located opposite the stairs towards the rear of the building.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 260cm x 140cm (8ft 6in x 4ft 7in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 96cm (3ft 2in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and clinical waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is not a hand dryer.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 76cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the basement floor accessible toilet.
  • The height of the baby change table once extended is 97cm (3ft 2in).
• Comments View
  • There is a similar accessible toilet on the basement floor which offers transfer space on the right.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on the basement floor.
  • The female toilet(s) is/are approximately 16m (17yd 1ft) from the lift.
  • Inside the venue, there is not level access to the female toilet(s).
  • Lighting levels in the female toilets are low to moderate.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on the basement floor.
  • The male toilet(s) is/are approximately 20m (21yd 2ft) from the lift.
  • Inside the venue, there is not level access to the male toilet(s).
  • Lighting levels in the male toilets are low to moderate.
• Comments View
  • There are additional standard female toilets located adjacent to the Conference room and additional male toilets down the steps from the hall.

You are on Level Change (Basement Floor Toilets). Skip to the next section.

Level Change (Basement Floor Toilets)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading up the basement floor corridor.
• The ramp or slope is permanent.
• The ramp does not have handrails.
• The width of the ramp or slope is 105cm (3ft 5in).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located to the side of the garden.
• A member of staff trained in BSL skills is not generally on duty.
• This service can be requested.