You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include Customer Collect Point in the basement floor. Clarins Beauty Spa and Retreat on the ground floor. Ori Caffe on the first floor. The Place To Eat, Customer Service, Bureau De Change and the Workshop on the second floor.
• Services / facilities within the grounds include Eldon Square Bus Station is located on the ground floor of Intu Eldon Square Shopping Centre.
• Intu Eldon Square Shopping Centre link (new tab) - click here.
• Eldon Square Multi Storey Car Park link (new tab) - click here.
• Eldon Square Bus Station link (new tab) - click here.

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• Comments View
  • The store is located in Intu Eldon Square Shopping Centre and all entrances into the store are in the Mall of the Shopping Centre unless otherwise stated.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Newcastle.
• The nearest Metro Station is Monument.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Comments View
  • For parking information please see the access guide for Eldon Square Multi Storey Car Park by clicking on the link in the Introduction Section.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:30 - 18:00.
• Tuesday 09:30 - 18:00.
• Wednesday 09:30 - 18:00.
• Thursday 09:30 - 20:00.
• Friday 09:30 - 18:00.
• Saturday 09:30 - 18:00.
• Sunday 10:30 - 17:00.

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• Comments View
  • The store opens at 10.30am on Sundays for browsing only.
  • Purchases cannot be made until 11am.

You are on Outside Access (Beauty Department - Entrance). Skip to the next section.

Outside Access (Beauty Department - Entrance)

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• Entrance View
  • This information is for the entrance located on the first floor Mall.
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 183cm.
• Comments View
  • This entrance is opposite Fenwick and Boots on the first floor of the Mall.
  • This entrance is on a corner with access from both sides, as seen in photograph 1.
  • There are security barriers in the threshold of the entrances, as seen in photographs 4 and 5.
  • This entrance leads to the lower ground floor of the store.

You are on Outside Access (Eldon Square Multi Storey Car Park - Entrance). Skip to the next section.

Outside Access (Eldon Square Multi Storey Car Park - Entrance)

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• Entrance View
  • This information is for the entrance located off Eldon Square Multi Storey Car Park.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 156cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 126cm.
• Comments View
  • This entrance leads to the upper ground floor of the store.

You are on Outside Access (Fashion Accessories - Entrance). Skip to the next section.

Outside Access (Fashion Accessories - Entrance)

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• Entrance View
  • This information is for the entrance located on the first floor of the Mall.
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 183cm.
• Comments View
  • There are three similar entrances. The entrance to the right had a slight slope beyond the entrance, as seen in photograph 3.
  • Photograph 4 show the security barriers in the threshold of the entrance.
  • This entrance leads into the upper ground floor of the store.

You are on Outside Access (Beauty Department Entrance - Stepped Entrance). Skip to the next section.

Outside Access (Beauty Department Entrance - Stepped Entrance)

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• Entrance View
  • This information is for the entrance located on the first floor of the Mall.
  • There is stepped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 80cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 147cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located beyond the second entrance doors.
  • There is/are 7 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
• Comments View
  • This entrance is beyond Marks and Spencer's second floor entrance.
  • This entrance leads to the lower ground floor of the store.

You are on Outside Access (Menswear - Stepped Entrance). Skip to the next section.

Outside Access (Menswear - Stepped Entrance)

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• Entrance View
  • This information is for the entrance located on the first floor of the Mall.
  • There is stepped access at this entrance.
  • There is not an intercom.
  • There are no doors at this entrance.
  • The width of the door opening is 183cm.
• Step(s) View
  • The step(s) is/are located beyond the entrance.
  • There is/are 9 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
• Comments View
  • There are security at the threshold of the entrance as seen in photograph 5.
  • The handrails are 110cm from the pitch line of the stairs.
  • This entrance leads to the upper ground floor of the store.

You are on Outside Access (Eldon Square Bus Station - Entrance). Skip to the next section.

Outside Access (Eldon Square Bus Station - Entrance)

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• Entrance View
  • This information is for the entrance located opposite Eldon Square Bus Station on the ground floor of the Mall.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 154cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Comments View
  • There are security barriers beyond the entrance, these barriers are 180cm wide.

You are on Outside Access (Customer Collection Point - Lift Entrance). Skip to the next section.

Outside Access (Customer Collection Point - Lift Entrance)

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• Entrance View
  • This information is for the entrance located opposite Eldon Square Bus Station on the ground floor of the Mall.
  • There is stepped access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 138cm.
• Step(s) View
  • The step(s) is/are located beyond the entrance.
  • There is/are 8 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are in the centre.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

You are on Lift (Customer Collection Point - Entrance). Skip to the next section.

Lift (Customer Collection Point - Entrance)

• There is a lift for public use.
• The lift is located beyond the Customer Collection Point Entrance.
• The lift is a platform lift.
• Staff do not need to be notified for use of the lift.
• The clear door width is 95cm (3ft 1in).
• The dimensions of the lift are 107cm x 143cm (3ft 6in x 4ft 8in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • There is a push pad to open the lift doors.
  • The height of the lift pad is 100cm.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

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• Comments View
  • Photograph 12 shows the bevelled edging leading from the main walkways to the display and sales areas throughout the store.

You are on Inside Access - Additional Information. Skip to the next section.

Inside Access - Additional Information

• There is clear overhead directional signage on each floor detailing departments, till points, toilets and lifts.
• There are accessible changing rooms in all the standard changing rooms, as seen in photographs 5,6,7 and 8.
• There is a male standard changing room on the upper ground floor
• There is a female, male and children's standard changing room on the first floor.
• The accessible changing rooms vary in size.
• There are till points on each floor, all till points have fixed hearing loops.
• The till points are 88cm high.

You are on Reception (Customer Collection Point). Skip to the next section.

Reception (Customer Collection Point)

• The desk/counter is 60m (65yd 1ft) from the Eldon Square Bus Station - Entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are not trained to use the system.
• The hearing assistance system was not tested at the time of the survey.

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• Comments View
  • This area is located at the rear of the basement floor of the store.
  • There is a customer self check in screen for use during busy periods as seen in photograph 4.
  • The height to the top of the screen is 142cm.

You are on Accessible Toilet (Customer Collection Point - Right Transfer). Skip to the next section.

Accessible Toilet (Customer Collection Point - Right Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 60m (65yd 1ft) from the Eldon Square Bus Station - Entrance.
  • This accessible toilet is located at the rear of the basement floor of the store.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 99cm (3ft 3in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 143cm x 255cm (4ft 8in x 8ft 4in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 77cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and general domestic waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 106cm and 142cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 75cm.
  • The shelf is located where it is reachable.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer requires hands to be inserted into the top.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Level Change (Beauty Department - Ground Floor to Upper Ground Floor). Skip to the next section.

Level Change (Beauty Department - Ground Floor to Upper Ground Floor)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the rear right of the store within the Beauty Department.
• There is/are 10 step(s) to the area/service.
• The lighting levels at the step(s) are good.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are in the centre of the step(s).
• There is a lift to access this area/service.
• The lift does bypass the step(s).

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• Comments View
  • Photograph 2 shows a similar set of steps to the left of the store.
  • These steps can be overcome by using the platform lift in the Beauty Department.

You are on Lift (Beauty Department - Ground Floor to Upper Ground Floor). Skip to the next section.

Lift (Beauty Department - Ground Floor to Upper Ground Floor)

• There is a lift for public use.
• The lift is located at the rear of the Beauty Department.
• The lift is a platform lift.
• The floors which are accessible by this lift are Lower and Upper Ground Floor.
• The lift is approximately 32m (34yd 2ft) from the Beauty Department Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 110cm x 150cm (3ft 7in x 4ft 11in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • Photograph 2 shows the push pad to open the lift door.
  • The height of the push pad is 112cm.

You are on Other Floors. Skip to the next section.

Other Floors

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• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are B,G,1,2.
  • The escalators steps are not clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are good.
• Comments View
  • There are two stair cases at either side of the store.
  • There is an escalator to the left as you leave the platform lift on the upper ground floor.
  • There is also another escalator in the Menswear Department ahead as you leave the lift, as seen in photographs 3 and 4.

You are on Lift (The Mall). Skip to the next section.

Lift (The Mall)

• The lift is located in the mall to the left of the Beauty Department Entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are B, Upper Ground Floor, 1,2.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 20m (21yd 2ft) from the Beauty Department Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 118cm (3ft 10in).
• The dimensions of the lift are 195cm x 122cm (6ft 5in x 4ft).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • There are two similar lifts side by side.
  • Photograph 4 shows the lifts on the Upper Ground Floor.

You are on Eating and Drinking (Ori Caffe). Skip to the next section.

Eating and Drinking (Ori Caffe)

• The following information is for the café.
• The café is located at the centre of the first floor.
• The bar does serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• The nearest table is approximately 40m (43yd 2ft) from the the lift.
• The distance between the floor and the lowest table is 47cm (1ft 7in).
• The distance between the floor and the highest table is 72cm (2ft 4in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are not available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals.

You are on Accessible Toilet (First Floor - Left Transfer). Skip to the next section.

Accessible Toilet (First Floor - Left Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 60m (65yd 1ft) from the lift.
  • This accessible toilet is located on the first floor adjacent to the luggage department.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 223cm x 176cm (7ft 4in x 5ft 9in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 150cm (4ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and general domestic waste disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 108cm.
  • The shelf is not located where it is reachable.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 107cm (3ft 6in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a low colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Comments View
  • There is a telephone to the right of the door.
  • The telephone is connected to Customer Services and was in working order on the day of the surveyors visit, 18/01/22.
  • The height to this telephone is 125cm.

You are on Standard Toilet(s) (First Floor). Skip to the next section.

Standard Toilet(s) (First Floor)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located adjacent to Childrenswear ahead and to the right of the lift.
  • The female toilet(s) is/are approximately 25m (27yd 1ft) from the lift.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels in the female toilets are good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located adjacent to luggage ahead and to the right of the lift.
  • The male toilet(s) is/are approximately 50m (54yd 2ft) from the lift.
  • Inside the venue, there is level access to the male toilet(s).
  • This is by lift.
  • Lighting levels in the male toilets are good.
• Comments View
  • There is a lowered urinal in the male standard toilet.

You are on Parent and Baby Room (First Floor). Skip to the next section.

Parent and Baby Room (First Floor)

• The parent and baby room is located adjacent to the luggage department ahead and to the right of the lift.
• The parent and baby room is approximately 50m from the lift.
• There is step-free access to the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 86cm (2ft 10in).
• There are disposal facilities in the parent and baby room.
• The height of the wash basin is 86cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

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• Comments View
  • The height to the bottle warmer in this area is 122cm, as seen on photograph
  • 90 breastfeeding area.

You are on Reception (Customers Service - Bureau De Change - Second Floor). Skip to the next section.

Reception (Customers Service - Bureau De Change - Second Floor)

• The desk/counter is 50m (54yd 2ft) from the lift.
• There is level access to the desk/counter from the entrance.
• The desk/counter is low (76cm or lower).
• The lighting levels are good.
• There is not a hearing assistance system.

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• Comments View
  • This area is located at the rear of the second floor.
  • Bureau De Change is also located in this area.
  • The height of this counter is 88cm.

You are on Eating and Drinking (The Place to Eat - Second Floor). Skip to the next section.

Eating and Drinking (The Place to Eat - Second Floor)

• The following information is for the restaurant.
• The restaurant is located to the right of the second floor.
• The bar does serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 20m (21yd 2ft) from the lift.
• The standard height for tables is 71cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are not available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Accessible Toilet (The Place to Eat - Left Transfer). Skip to the next section.

Accessible Toilet (The Place to Eat - Left Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 40m (43yd 2ft) from the lift.
  • This accessible toilet is located adjacent to The Place To Eat on the second floor.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The width of the accessible toilet door is 96cm (3ft 2in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 190cm x 226cm (6ft 3in x 7ft 5in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 110cm (3ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is sensor.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 78cm.
  • The shelf is located where it is reachable.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer requires hands to be inserted into the top.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (The Place To Eat). Skip to the next section.

Standard Toilet(s) (The Place To Eat)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located adjacent to The Place To Eat.
  • The female and male toilets are approximately 40m (43yd 2ft) from the lift.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • Lighting levels in the female and male toilets are good.

You are on Parent and Baby Room (Place To Eat). Skip to the next section.

Parent and Baby Room (Place To Eat)

• There is a parent and baby room for public use.
• The parent and baby room is located adjacent to The Place To Eat on the second floor.
• The parent and baby room is approximately 40m from the lift.
• There is step-free access to the parent and baby room.
• Staff do need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 82cm (2ft 8in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 82cm.
• The wash basin tap type is lever.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is a toilet in the parent and baby room.
• There is a red flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water can be provided for an assistance dog.
• Home visits / services are available.