You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Newcastle Central.

You are on Opening Times (Monument Metro Station). Skip to the next section.

Opening Times (Monument Metro Station)

• The venue is open 24hrs.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Blackett Street Entrance). Skip to the next section.

Outside Access (Blackett Street Entrance)

• This information is for the entrance located on Blackett Street.
• There is not level access into the venue.
• There are no doors at this entrance.
• The door opening is 370cm (12ft 2in) wide.

You are on Level Change (Blackett Street Entrance). Skip to the next section.

Level Change (Blackett Street Entrance)

• There is a / are step(s) to access this area / service.
• The step(s) is/are located immediately beyond the entrance.
• There is / are 15+ step(s) to the area / service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is / are deep.
• The steps do have handrails.
• The handrails are on both sides.

You are on Outside Access (Monument Square Entrance). Skip to the next section.

Outside Access (Monument Square Entrance)

• This information is for the entrance located in Monument Square.
• There is not level access into the venue.
• There are no doors at this entrance.
• The door opening is 380cm (12ft 6in) wide.

You are on Level Change (Monument Square Entrance). Skip to the next section.

Level Change (Monument Square Entrance)

• There is a / are step(s) to access this area / service.
• The step(s) is/are located immediately beyond the entrance.
• There is / are 15+ step(s) to the area / service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is / are medium.
• The steps do have handrails.
• The handrails are on both sides.

You are on Outside Access (Intu Eldon Square Entrance). Skip to the next section.

Outside Access (Intu Eldon Square Entrance)

• This information is for the entrance located in Intu Eldon Square.
• There is not level access into the venue.
• There are no doors at this entrance.
• The door opening is 175cm (5ft 9in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • There are no doors at this entrance.
  • The door opening is 230cm (7ft 7in) wide.

You are on Level Change (Intu Eldon Square Entrance). Skip to the next section.

Level Change (Intu Eldon Square Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does not have handrails.
• There is a / are step(s) to access this area / service.
• The step(s) is/are located immediately beyond the entrance.
• There is / are 15+ step(s) to the area / service.
• The lighting levels at the steps are bright.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is / are medium.
• The steps do have handrails.
• The handrails are on both sides.
• The ramp/slope does not bypass the step(s).

You are on Lift (Intu Eldon Square Entrance). Skip to the next section.

Lift (Intu Eldon Square Entrance)

• There is a lift for public use.
• The lift is located immediately beyond the Intu Eldon Square entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-(-1).
• The lift is 3m (3yd 10in) from the Intu Eldon Square entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 99cm (3ft 3in).
• The dimensions of the lift are 126cm x 158cm (4ft 2in x 5ft 2in).
• There are separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Level Change (Lift and Intu Eldon Square Entrance). Skip to the next section.

Level Change (Lift and Intu Eldon Square Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located immediately beyond the lift and Intu Eldon Square entrance on access to the station.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does not have handrails.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are bright.

You are on Level Change (Platforms 1,2,3 and 4). Skip to the next section.

Level Change (Platforms 1,2,3 and 4)

• There is a / are step(s) to access this area / service.
• The step(s) is / are located from Platforms 1 and 2 to Platforms 3 and 4.
• There is / are 15+ step(s) to the area / service.
• The lighting levels at the steps are bright.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is / are medium.
• The steps do have handrails.
• The handrails are on both sides.
• There is a standard and / or platform lift to access this service.
• The lift does bypass the step(s).

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located immediately beyond the ticket barriers.
• The lift is a standard lift.
• The floors which are accessible by this lift are (-1)-(-2)-(-3).
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 124cm x 150cm (4ft 1in x 4ft 11in).
• There are separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Other Floors. Skip to the next section.

Other Floors

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• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are (-1)-(-2)-(-3).
  • The escalators steps are not clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are bright.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 3 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 19:30 - 06:00 (Mon - Fri) and 16:00 - 09:00 (Sun).
• There is not a ticket office.
• The train companies operating from within this station are Nexus.
• The train companies that operate within this station include:.
• Please click here for access information for Nexus.
• There is not a taxi rank at the station.
• Shops and services within the station include Caffe Nero and Sainsburys.
• Not all key concourse shops and services have level access.
• There are 4 platform(s) in the station.
• The platform(s) which has/have level access is / are 1, 2, 3, 4.
• The platform(s) accessed by lift is / are 1, 2, 3, 4.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is a wheelchair available to borrow.

You are on Level Change (Concourse Services). Skip to the next section.

Level Change (Concourse Services)

• There is a ramp or slope to access this service.
• The ramp or slope is located as you approach the concourse services.
• The ramp or slope is permanent.
• There is not a level landing at the top of the ramp.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are not accessible toilets within this venue designated for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water cannot be provided for an assistance dog.

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• Comments View
  • Staffing of station:
  • Sunday: 09:00 - 16:00 intermittently
  • Monday to Friday: 07:30 - 18:00 intermittent.