Access Guide
Introduction
- Services / facilities within the building include a gallery, cafe, bar, gift shop, meeting rooms and a function room.
Opening Times
- Monday 09:00 - 17:30.
- Tuesday 09:00 - 17:30.
- Wednesday 09:00 - 17:30.
- Thursday 09:00 - 17:30.
- Friday 09:00 - 17:30.
- Saturday 09:00 - 17:00.
- Sunday Closed.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Newcastle Central.
- The nearest Metro Station is Newcastle Central.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are available.
- Standard marked parking bays are located on Westgate Road.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The parking on Westgate Road is marked for width only.
- The bays are 290cm wide.
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Comments
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- The parking on Westgate Road is marked for width only.
- The bays are 290cm wide.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the building.
- There is step-free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width but one door is locked.
- The width of the door opening is 81cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Counter (Gift Shop)
- The counter is 2m (2yd 7in) from the main entrance.
- There is level access to the counter from the entrance.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the counter.
- The height of the counter is 91cm (2ft 12in).
- There is not a lowered section.
- There is not a hearing assistance system.
- Lighting levels are medium.
Counter (Art Supplies)
- The counter is 22m (24yd 2in) from the main entrance.
- There is not level access to the counter from the entrance.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the counter.
- The height of the counter is 91cm (2ft 12in).
- There is not a lowered section.
- There is not a hearing assistance system.
- Lighting levels are medium.
Outside Access (Side Entrance)
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Entrance
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- This information is for the entrance located at the side of the building, in the courtyard.
- There is stepped access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width but one door is locked.
- The width of the door opening is 91cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are permanently held open.
- The width of the door opening is 75cm.
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Step(s)
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- The step(s) is/are located beyond the second set of doors.
- There is/are 3 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 18cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- The lighting levels at the step(s) are good.
Outside Access (Studio Block Entrance)
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Entrance
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- This information is for the entrance located in the courtyard leading into the studio block.
- There is ramped/sloped access at this entrance.
- The height of the bell/buzzer is 120cm (3ft 11in).
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The width of the door opening is 94cm.
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Ramp/Slope
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- The ramp/slope is located immediately beyond the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
Outside Access (Frame Shop Entrance)
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Entrance
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- This information is for the entrance located in the courtyard, leading into the Frame Shop.
- There is ramped/sloped or stepped access at this entrance.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The width of the door opening is 102cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is portable.
- Please contact a member of staff for use of the portable ramp.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp/slope is 102cm (3ft 4in).
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Step(s)
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- The step(s) is/are located in the doorway.
- There is/are 1 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 5cm.
- There is not a/are not handrail(s) at the step(s).
Inside Access
- There is not a hearing assistance system.
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Comments
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- Photographs 1 and 2 show the Gift Shop.
- Photographs 3 and 4 show the Art Supplies Shop.
- Photographs 5 and 6 show the Studio Block.
Level Change (Gift Shop)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located within the gift shop, leading to the rear of the building.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
Eating and Drinking (Cafe)
- The following information is for the café.
- The café is located to the rear of the building as you enter via the main entrance.
- Full table service is available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 12m (13yd 4in) from the main entrance.
- The distance between the floor and the lowest table is 72cm (2ft 4in).
- The distance between the floor and the highest table is 105cm (3ft 5in).
- The standard height for tables is 72cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are not available.
- Plastic / takeaway cutlery is not available.
- Drinking straws are not available.
- Menus are hand held and wall.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
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Comments
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- Additional seating is available on the Mezzanine floor, accessed via 15+ clearly marked, medium height, steps with handrail on the left (shown in photographs 5 and 6).
Level Change (Cafe)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in the entranceway to the cafe.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
Museum (Gallery)
- Exhibits cannot be audio described.
- Tactile signage for exhibits is not available.
- Braille signage for exhibits is not available.
- Touch tours are not available.
- Video tours are not available.
- There is not a hearing assistance system.
- There is not a wheelchair to borrow.
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Comments
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- The layout of the gallery varies depending on events taking place.
Other Floors
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Steps
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- The floors which are accessible by stairs are Studio Block.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on the left going up.
- There is a landing.
- The lighting levels are medium.
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Comments
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- There are similar stairs leading to the bar in the main building.
Lift (Studio Block)
- There is a lift for public use.
- The lift is located ahead as you enter the Studio Block.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1, 2.
- The lift is approximately 4m (4yd 1ft) from the studio block entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 88cm (2ft 11in).
- The dimensions of the lift are 110cm x 146cm (3ft 7in x 4ft 9in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
Accessible Toilet (Studio Block First Floor - Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 10m (10yd 2ft) from the studio block first floor lift exit.
- This accessible toilet is located at the end of the corridor on the first floor of the studio block.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a sliding bolt.
- The width of the accessible toilet door is 78cm (2ft 7in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 222cm x 171cm (7ft 3in x 5ft 7in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 164cm (5ft 5in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not an emergency alarm.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and open waste paper bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 154cm from the floor.
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 45cm.
- The shelf is located where it is reachable.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 105cm (3ft 5in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 115cm (3ft 9in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 78cm (2ft 7in).
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Colour Contrast and Lighting
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- There is a high colour contrast between the external door and wall.
- There is a high colour contrast between the internal door and wall.
- There is a medium colour contrast between the wall-mounted grab rail(s) and wall.
- There is a high colour contrast between the dropdown rail(s) and wall.
- There is a low colour contrast between the walls and floor.
- The lighting levels are good.
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Comments
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- There are two outer doors to access the accessible toilet area.
- The outer doors open inwards and are heavy to open.
- The outer doors' widths are 78cm.
- Outside the accessible toilet is a separate dual sink wash area.
- There is a hand dryer at a height of 102cm.
- There are two sinks at a height of 87cm.
- The outer wash area is 200cm wide and 265cm long.
Eating and Drinking (The Black Swan)
- The following information is for the bar.
- The bar is located to the rear right of the building as you enter via the main entrance.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests.
- The distance between the floor and the lowest table is 68cm (2ft 3in).
- The distance between the floor and the highest table is 73cm (2ft 5in).
- The standard height for tables is 68cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
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Comments
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- The layout and food/drink service depends on the event taking place.
- Step free access to the bar is available on request via a staff only area of the building.
- Additional seating is accessed by 3 clearly marked medium height steps, without handrails.
- The additional seating can be accessed by ramp on request via the back stage area of the building.
Accessible Toilet (Gift Shop - Right Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 7m (7yd 1ft) from the main entrance.
- This accessible toilet is located to the left rear of the gift shop area, off the corridor leading to the rear of the building.
- There is not level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a sliding bolt.
- The width of the accessible toilet door is 80cm (2ft 7in).
- The door is easy to open.
- The dimensions of the accessible toilet are 208cm x 136cm (6ft 10in x 4ft 6in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 130cm (4ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is not a mixer tap.
- There is not an emergency alarm.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and open waste paper bin disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the left.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 41cm (1ft 4in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet cubicle.
- The height of the baby change table once extended is 93cm (3ft 1in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on the second floor of the Studio Block.
- The female and male toilets are approximately 10m (10yd 2ft) from the Studio Block lift.
- Inside the venue, there is level access to the female and male toilets.
- This is by lift.
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels are medium.
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Comments
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- Additional standard toilets are available in the bar area.
Additional Info
- Documents are not available in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- Home visits / services are not available.
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Comments
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- The conference room in the studio block is available for private hire. There is an accessible toilet on the first floor of the studio block.