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Newcastle Central Station

Neville Street, Newcastle upon Tyne, NE1 5DL

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Access Guide

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Assisted Travel Contact Information

  • Phone - 0345 722 5225
  • Textphone - 1800 1034 5722 5225.

Opening Times (Train Station)

  • Monday 04:00 - 23:00.
  • Tuesday 04:00 - 23:00.
  • Wednesday 04:00 - 23:00.
  • Thursday 04:00 - 23:00.
  • Friday 04:00 - 23:00.
  • Saturday 04:00 - 23:00.
  • Sunday 07:00 - 23:30.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking (Short Stay)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located on Neville Street.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 460cm x 600cm (15ft 1in x 19ft 8in).
    • The nearest designated bay is 5m (5yd 1ft) from the Neville Street Entrances.
    • The furthest designated bay is 10m (10yd 2ft) from the Neville Street Entrances.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is a designated drop off point.
    • The drop off point is located next to the designated parking bays.
    • There is not a dropped kerb from the drop off point.

Parking (Long Stay)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located at the side of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 460cm x 600cm (15ft 1in x 19ft 8in).
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Neville Street Entrances)

  • This information is for the entrance located on Neville Street.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 185cm (6ft 1in).
  • Comments View
    • There are 2 similar entrances on Neville Street, 1 next to the taxi rank and 1 next to the short stay car park.

Level Change (Neville Street Entrances)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Reception (Information Desk)

  • The desk is 35m (38yd 10in) from the Neville Street Entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use the system.

Reception (Travel Centre)

  • The desk is 55m (60yd 5in) from the Neville Street Entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • The door into the travel centre opens towards you pull, is push pad operated and 90cm wide.
  • Opening Times View
    • Monday 05:00 - 21:20.
    • Tuesday 05:00 - 21:20.
    • Wednesday 05:00 - 21:20.
    • Thursday 05:00 - 21:20.
    • Friday 05:00 - 21:20.
    • Saturday 05:00 - 21:20.
    • Sunday 07:30 - 21:20.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Train Station

  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 35m (38yd 10in) from the Neville Street Entrance.
  • This office is located on the main concourse.
  • There is a ticket office.
  • The ticket office is located on the main concourse.
  • The ticket office is 55m (60yd 5in) from the Neville Street Entrance.
  • The train companies operating from within this station are Virgin Train East Coast and First TransPennine Express.
  • The train companies that operate within this station include:.
  • Please click here for access information for Virgin Train East Coast.
  • Please click here for access information for First TransPennine Express.
  • There is a taxi rank at the station.
  • The taxi rank is located on Neville Street.
  • The taxi rank is 5m (5yd 1ft) from the Neville Street Entrance.
  • Shops and services within the station include Burger King, Starbucks Coffee, Costa Coffee, Pumpkin Cafe Shop, The Newcastle Hero, WH Smith, and Sainsburys Local.
  • All key concourse shops and services have level access.
  • There are 12 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1,2,9 10, 11 and 12.
  • The platform(s) accessed by lift is / are 3 and 4.
  • The platform(s) accessed by ramp / slope is / are 5,6, 7 and 8.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1,2,3,4,5,6,7,8,9,10,11 and 12.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 3 and 4.
    • Accessible toilets are located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, ask a member of staff.

Level Change (Foot Bridge)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading from the main concourse to platforms 3,4,5,6,7 and 8.
  • The ramp or slope is steep.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • Comments View
    • There is a steep ramp and 8 clearly marked medium steps with hand rails on both sides on to the footbridge from the main concourse. (Shown in Pictures 1 and 2).
    • There is a steep ramp and 10+ clearly marked medium steps with hand rails on both sides on to the footbridge from platforms 3 and 4 (Shown in Pictures 3 and 4).
    • There is a steep ramp and 10+ clearly marked steps with hand rails on both sides on to the footbridge from platforms 5,6,7, and 8.

Lift (Platform 2)

  • There is a lift for public use.
  • The lift is located on Platform 2.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Platform 2 - Subway.
  • The lift is 40m (43yd 2ft) from the Neville Street Entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 180cm x 200cm (5ft 11in x 6ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Lift (Platform 3 and 4)

  • There is a lift for public use.
  • The lift is located on Platform 3 and 4.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Subway - Platform 3 and 4 - Footbridge.
  • The lift is 30m (32yd 2ft) from the Platform 2 Lift.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 180cm x 200cm (5ft 11in x 6ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Accessible Toilet (Main Concourse)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 50m (54yd 2ft) from the Neville Street Entrance.
    • The accessible toilet is located on the main concourse.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the information desk.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 200cm x 220cm (6ft 7in x 7ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 145cm (4ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The hand dryer is 105cm (3ft 5in) high.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is placed higher than 74cm (2ft 5in).
    • The height of the sink is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Accessible Toilet (Platform 3 and 4)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 9m (9yd 2ft) from the Platfrom 3 and 4 Lift.
    • The accessible toilet is located between platforms 3 and 4.
    • There is level access to the accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 160cm x 250cm (5ft 3in x 8ft 2in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 100cm (3ft 3in).

Changing Places (Main Concourse)

  • Location and access View
    • The facility is located on the main concourse.
    • The facility is 50m (54yd 2ft) from the Neville Street Entrance.
    • There is level access to the facility.
  • Dimensions and features View
    • You do need a key for the facility.
    • It is a radar key.
    • The key can be obtained from the information desk.
    • The door opens inwards.
    • The width of the door is 85cm (2ft 9in).
    • The dimensions of the facility are 280cm x 380cm (9ft 2in x 12ft 6in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is wall mounted.
    • The length of the bench is 180cm (5ft 11in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook.
    • The facility toilet is corner.
    • The transfer space on the left as you face the toilet is 145cm (4ft 9in).
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Drop down rails are provided.
    • As you face the toilet the drop down rails are on the left.
    • The type of sink is fixed.
    • Wall mounted hand rails are available at the sink.
    • As you face the sink, rails are available on both sides.
    • Disposal facilities are available.
    • A privacy screen is not available.
    • Wide tear off paper roll is not available.
    • The facility has a non slip floor.
    • A functioning emergency alarm is not available.
    • No emergency alarm is fitted in the cubicle.
  • Comments View
    • The changing places facility has a baby change table available, with a height of 85cm.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.