You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Newcastle.
• The nearest Metro Station is Haymarket.

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• Comments View
  • The nearest Metro Station is Haymarket.

You are on Opening Times. Skip to the next section.

Opening Times

• Opening times do vary depending on performances.

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• Comments View
  • The box office is open for telephone calls only, 12pm to 4pm Monday to Friday.
  • Ticket booking is available online with Ticketmaster 24 hours a day.
  • Opening times for the building depend on the performance.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is College Street.
  • The car park is located off College Lane.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are available.
  • The dimensions of the marked Blue Badge bays are 250cm x 1100cm (8ft 2in x 36ft 1in).
  • On street Blue Badge parking is located on Northumberland Road.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • John Dobson Street Multi Storey Car Park is nearby.

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

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• Entrance View
  • This information is for the entrance located at the side of the theatre on College Street.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) may be difficult to open.
  • The door(s) is/are double width.
  • The width of the door opening is 162cm.
• Ramp/Slope View
  • The ramp/slope is located in the threshold of the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
• Comments View
  • The accessible entrance doors must be opened from the inside. The accessible entrance doors are always manned from 20 minutes before shows.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is stepped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) may be difficult to open.
  • The door(s) is/are double width.
  • The width of the door opening is 162cm.
• Step(s) View
  • The step(s) is/are located in front of the entrance doors.
  • There is/are 5 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Reception (Box Office). Skip to the next section.

Reception (Box Office)

• The desk/counter is 2m (2yd 7in) from the box office entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is infrared.
• The hearing assistance system is not signed.
• Staff are trained to use the system.
• The hearing assistance system was not tested at the time of the survey.

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• Comments View
  • In person ticket sales are not handled at the box office. Tickets are purchased online via Ticketmaster, or via telephone call to the box office between 12pm and 4pm Monday to Friday.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played throughout the venue.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Theatre (Main Auditorium). Skip to the next section.

Theatre (Main Auditorium)

• There are designated spaces for wheelchair users.
• Designated seating is located in a platform to the side of the theatre.
• Wheelchairs are left with you.
• A companion may sit with you.
• Companions sit beside you.
• It is 20m (21yd 2ft) from the designated seating area to the nearest accessible toilet.
• This venue does not provide audio described performances.
• There is a hearing assistance system.
• The hearing assistance system is infrared.
• Staff are trained to use the hearing assistance system.
• A deposit is not required for the hearing assistance system.
• The rows suitable for hearing assistance systems are all rows.
• The hearing assistance system was not tested at the time of the survey.
• There is not a wheelchair to borrow.
• Concessions are not available.
• Assistance dogs are allowed in the auditorium.

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• Comments View
  • The City Hall has a permanent designated seating area for wheelchair users at the back of the theatre.
  • Wheelchair entry and seating should be booked in advance, via the box office.
  • The main theatre seating layout varies depending on the performance. Some performances are standing only in the main auditorium area.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are B-G-1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are the balcony on the first floor and the basement bar.

You are on Theatre (Balcony). Skip to the next section.

Theatre (Balcony)

• There are not designated spaces for wheelchair users.
• This venue does not provide audio described performances.
• There is a hearing assistance system.
• The hearing assistance system is infrared.
• Staff are trained to use the hearing assistance system.
• A deposit is not required for the hearing assistance system.
• The rows suitable for hearing assistance systems are all rows.
• The hearing assistance system was not tested at the time of the survey.
• There is not a wheelchair to borrow.
• Concessions are not available.
• Assistance dogs are allowed in the auditorium.

You are on Eating and Drinking (The Basement). Skip to the next section.

Eating and Drinking (The Basement)

• The following information is for the bar.
• The bar is located in the basement.
• The bar does serve food.
• Food or drinks are ordered from the service counter.
• Food or drinks cannot be brought to the table.
• There is not a lowered section at the counter.
• Children are not welcomed in the bar area.
• Menus are wall only.
• The type of food served here is bar snacks.

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• Comments View
  • A drinks service can be provided by City Hall for people who are unable to access the basement bar area.
  • Members of staff are available and can take drink orders and arrange for them to be bought to the foyer or auditorium, on request.

You are on Eating and Drinking (Circle bar). Skip to the next section.

Eating and Drinking (Circle bar)

• The following information is for the bar.
• The bar is located at the back of the circle area upstairs via 7 steps.
• The bar does not serve food.
• Food or drinks are ordered from the service counter.
• There is not a lowered section at the counter.
• Children are not welcomed in the bar area.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• The type of food served here is bar snacks.

You are on Restaurant Bar Internal (Circle Bar). Skip to the next section.

Restaurant Bar Internal (Circle Bar)

• The following information is for the bar.
• Food is not available from the bar.
• Food or drinks are ordered from the counter.
• No chairs are permanently fixed.
• No chairs have armrests.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 23m (25yd 6in) from the accessible entrance.
  • This accessible toilet is located within the main foyer.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from box office or member of staff in attendance near the toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 82cm (2ft 8in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 170cm x 210cm (5ft 7in x 6ft 11in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 116cm (3ft 10in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and open waste paper bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a low colour contrast between the external door and wall.
  • There is a high colour contrast between the internal door and wall.
  • There is a low colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a low colour contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on the basement level.
  • Inside the venue, there is level access to the female toilet(s).
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels in the female toilets are good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on the basement level.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels in the male toilets are good.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located outside the venue.
• A member of staff trained in BSL skills is not normally on duty.