You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include several concert halls, cafe, restaurant, music education centre, the Barbour Room and the Greggs Children's Room.

You are on Opening Times (Ticket Office). Skip to the next section.

Opening Times (Ticket Office)

• Opening times for the venue vary according to bookings/events taking place.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the city.
• This venue is situated in Gateshead.
• There is a bus stop within 150m (164yds) of the venue.
• The venue is not situated on a road which has a steep gradient.
• The nearest mainline station is Newcastle.

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• Comments View
  • The nearest Tyne and Wear Metro station is Gateshead.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is at the back of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 20 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 300cm x 450cm (9ft 10in x 14ft 9in).
  • The nearest designated bay is 100m (109yd) from the west entrance.
  • The furthest designated bay is 130m (142yd) from the west entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The dropped kerb does have tactile paving.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The Sage Gateshead car park has 273 spaces, of which 8 are for Blue Badge holders.
  • The car park is pay and display.
  • There is lift access from all levels of the car park.
  • The photographs show the bays outside the west entrance and at the rear of the building.

You are on Outside Access (West Entrance). Skip to the next section.

Outside Access (West Entrance)

• This information is for the entrance located at the side of the building.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 190cm (6ft 3in) wide.

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• Comments View
  • There is a push pad to operate the doors and this is on a post at a height of 100cm.
  • On the left as you face the automatic doors is a revolving door.

You are on Level Change (West Entrance). Skip to the next section.

Level Change (West Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading from the car park to the entrance.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Outside Access (East Entrance). Skip to the next section.

Outside Access (East Entrance)

• This information is for the entrance located at the side of the building.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 160cm (5ft 3in) wide.

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• Comments View
  • There is a push pad to operate the doors on a post at a height of 100cm.
  • On the left as you face the automatic doors is a revolving door.

You are on Level Change (East Entrance). Skip to the next section.

Level Change (East Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading from the car park to the entrance.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is a hearing assistance system.
• The system is infrared.
• Staff are trained to use the system.
• This venue does play background music.
• The scooter can be used throughout the building.
• Music is played during performances only.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are bright.
• Customers can charge scooters or wheelchairs at the venue.

You are on Reception (West Entrance). Skip to the next section.

Reception (West Entrance)

• The reception desk is 12m (13yd) from the west entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height.
• The desk has a lowered section.
• Lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The reception desk is 12m (13yd) from the east entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height.
• The desk has a lowered section.
• Lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located at the rear of the reception desk.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG-0-1-2-3.
• The lift is 28m (31yd) from west entrance.
• The clear door width is 193cm (6ft 4in).
• The dimensions of the lift are 180cm x 285cm (5ft 11in x 9ft 4in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is bright.

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• Comments View
  • There are several lifts throughout the building and the details for the controls are the same for all of them.
  • The lifts all differ in size and can accommodate between 16 and 32 persons.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are LG-0-1-2-3.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is bright.
• Comments View
  • There are several sets of stairs throughout the building and the details are the same for all of them.
  • The handrails on the stairs have Braille markings on them.

You are on Theatre (Hall One). Skip to the next section.

Theatre (Hall One)

• There are designated spaces for wheelchair users.
• Wheelchairs are left with the patron.
• A companion may sit with you.
• Companions sit behind or beside the patron.
• It is 12m (13yd) from the designated seating area to the nearest accessible toilet.
• This venue does provide audio described performances.
• There is a hearing assistance system.
• The hearing system is infrared.
• Staff are trained to use the hearing system.
• A deposit is not required for the sound enhancement system.
• The rows suitable for hearing loops are all within the theatre.
• There is a wheelchair to borrow.
• To borrow a wheelchair,ask at the reception desk.
• Concessions are available.
• Assistance dogs are allowed in the auditorium.

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• Comments View
  • Hall One has seating for about 1700 persons.
  • Hall One can accommodate a maximum of 19 wheelchairs, plus one companion per wheelchair user.
  • There are 6 in 'boxes'- one to each box and 13 spaces in row W of the stalls.
  • Accessible spaces are also available on levels 2 and 3.

You are on Theatre (Hall Two). Skip to the next section.

Theatre (Hall Two)

• There are designated spaces for wheelchair users.
• Wheelchairs are left with the patron.
• A companion may sit with you.
• Companions sit behind or beside the patron.
• It is 12m (13yd) from the designated seating area to the nearest accessible toilet.
• This venue does provide audio described performances.
• There is a hearing assistance system.
• The hearing system is infrared.
• Staff are trained to use the hearing system.
• A deposit is not required for the sound enhancement system.
• The rows suitable for hearing loops are all within the theatre.
• There is a wheelchair to borrow.
• To borrow a wheelchair,ask at the reception desk.
• Concessions are available.
• Assistance dogs are allowed in the auditorium.

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• Comments View
  • The auditorium has a capacity of 450 persons.
  • It can accommodate 4 wheelchairs but with advance notice, seating can be adapted to accommodate further spaces.
  • Please inform the ticket office of any requirements.

You are on Theatre (Northern Rock Foundation Hall). Skip to the next section.

Theatre (Northern Rock Foundation Hall)

• There are not designated spaces for wheelchair users.
• Wheelchairs are left with the patron.
• A companion may sit with you.
• Companions sit behind or beside the patron.
• This venue does not provide audio described performances.
• There is a hearing assistance system.
• The hearing system is infrared.
• Staff are trained to use the hearing system.
• A deposit is not required for the sound enhancement system.
• There is a wheelchair to borrow.
• To borrow a wheelchair,ask at the reception desk.
• Concessions are available.
• Assistance dogs are allowed in the auditorium.

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• Comments View
  • This hall is for rehearsal, performance and music participation.
  • There is no fixed seating, however the hall can be dressed to suit most requirements.

You are on Theatre (The Barbour Room). Skip to the next section.

Theatre (The Barbour Room)

• There are not designated spaces for wheelchair users.
• Wheelchairs are left with the patron.
• This venue does not provide audio described performances.
• There is a hearing assistance system.
• The hearing system is infrared.
• Staff are trained to use the hearing system.
• A deposit is not required for the sound enhancement system.
• There is a wheelchair to borrow.
• To borrow a wheelchair,ask at the reception desk.
• Assistance dogs are allowed in the auditorium.

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• Comments View
  • This room is a space for entertainment and events for up to 300 persons.
  • The layout can be adapted to meet most function requirements.

You are on Restaurant Bar Internal (The Sir Michael Straker Cafe). Skip to the next section.

Restaurant Bar Internal (The Sir Michael Straker Cafe)

• The following information is for the cafe.
• Once inside, there is level access to the service.
• Food is available from the bar.
• Full table service is not available.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 16m (17yd) from the west entrance.
• The distance between the floor and the lowest table is 70cm (2ft 4in).
• The distance between the floor and the highest table is 70cm (2ft 4in).
• Menus are wall only.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Restaurant Bar Internal (The Brassierie). Skip to the next section.

Restaurant Bar Internal (The Brassierie)

• The following information is for the restaurant.
• Once inside, there is level access to the service.
• Full table service is available.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 21m (23yd) from the west entrance.
• The distance between the floor and the lowest table is 70cm (2ft 4in).
• The distance between the floor and the highest table is 70cm (2ft 4in).
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is a varied menu.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and access View
  • The facility is located on level 1.
  • The facility is 34m (37yd) from the west entrance.
  • There is level access to the facility.
• Dimensions and features View
  • You do not need a key for the facility.
  • The dimensions of the facility are 255cm x 270cm (8ft 4in x 8ft 10in).
  • The facility changing bench height is adjustable.
  • The facility changing bench is wall mounted.
  • The length of the bench is 140cm (4ft 7in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in cubicle.
  • The sling is attached to the hoist by loop.
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the left as you face the toilet is 110cm (3ft 7in).
  • The transfer space on the right as you face the toilet is 77cm (2ft 6in).
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • Drop down rails are provided.
  • As you face the toilet the drop down rails are on both sides.
  • The type of sink is adjustable.
  • Wall mounted hand rails are not available at the sink.
  • Disposal facilities are available.
  • A privacy screen is not available.
  • Wide tear off paper roll is not available.
  • The facility has not got a non slip floor.
  • A functioning emergency alarm is available.
• Comments View
  • The changing place is also equipped with a roll in shower with a fixed height seat of 50cm and an adjustable height shower.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial, tactile and Braille signage on or near the toilet door.
  • This accessible toilet is 21m (22yd 2ft) from the west entrance.
  • This accessible toilet is located at the rear of the west reception desk.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door weight is light.
  • The dimensions of the accessible toilet are 215cm x 390cm (7ft 1in x 12ft 10in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 108cm (3ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 103cm (3ft 5in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 103cm (3ft 5in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • The contrast between the internal door and wall is fair.
  • The contrast between the grab rails and wall is good.
  • The contrast between the drop down rails and wall is good.
  • The contrast between the walls and floor is fair.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 100cm (3ft 3in).
• Comments View
  • The accessible toilet is also equipped with an electric height adjustable table.
  • There are accessible toilets located on all levels.
  • The photograph on the right shows the baby changing table.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female Toilet(s) View
  • The female toilets are located at the rear of the reception desk.
  • The female toilets are 16m (17yd) from the west entrance.
  • Inside the venue, there is level access to the female toilet.
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilets are located at the rear of the reception desk.
  • The male toilets are 21m (23yd) from the west entrance.
  • Inside the venue, there is level access to the male toilet.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
• Comments View
  • There are additional standard male and female toilets located on all levels.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.

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• Comments View
  • There are standard wheelchairs to borrow.
  • A request for these should be made in advance if possible.
  • The photograph on the left shows one of the upper level bars which all have lowered sections.
  • The photograph on the right shows the pay and display car park which is located at the rear of the building.