Skip to main content

Eldon Square Bus Station

Eldon Square, Newcastle upon Tyne, NE1 7JB

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

  • Services / facilities within the building include the travel information kiosk, shoppers lockers and Cosy News shop.
  • Services / facilities within the grounds include a taxi rank.

Opening Times (Bus Station)

  • The venue is open 24hrs.

Opening Times (Travel Information)

  • Monday 08:00 - 18:00.
  • Tuesday 08:00 - 18:00.
  • Wednesday 08:00 - 18:00.
  • Thursday 08:00 - 18:00.
  • Friday 08:00 - 18:00.
  • Saturday 08:00 - 18:00.
  • Sunday 10:30 - 16:30.

Location

  • The venue is in a pedestrian area.
  • The nearest National Rail station is Newcastle Central.
  • The nearest underground station is Haymarket Metro.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located at the side of the venue on Percy Street.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 215cm (7ft 1in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the left as you face the entrance.
  • The ramp or slope is moderate.
  • The ramp does have handrails.
  • The handrails are on the left going up.
  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located in front of the entrance.
  • There is / are 2 step(s) to the area / service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp or slope does bypass the step(s).

Outside Access (Rear Entrance)

  • This information is for the entrance located on Prudhoe Place at the rear of the venue.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 215cm (7ft 1in) wide.

Level Change (Rear Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on the right going up.

Inside Access

  • There is not level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Level Change (Inside Access)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located throughout the venue.
  • The ramp or slope is moderate.

Outside Access (Stand E Entrance)

  • This information is for the entrance located next to the travel information kiosk.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 180cm (5ft 11in) wide.

Level Change (Stand E Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.
  • The ramp does not have handrails.

Bus Station

  • The station is staffed.
  • There are generally 1 member(s) of staff on duty.
  • The station is not staffed between 18:00 - 08:00 (Mon - Sat) and 16:30 - 10:30 (Sun).
  • There is not an office to obtain help (other than the ticket office).
  • There is a ticket office / travel centre.
  • The ticket office / travel centre is located between stands E and F.
  • The ticket office / travel centre is 33m (36yd 3in) from the rear entrance.
  • There are 10 stands / bays.
  • The stands accessed by ramp / slope are A-J.
  • Announcements are visual.
  • The bus companies operating within this station are Northeast, Stage Coach and Arriva.
  • There is a taxi rank at the station.
  • The taxi rank is located opposite the venue on Prudhoe Place.
  • There is not a wheelchair for patrons to borrow.
  • Shops and services within the station include shoppers lockers and the Cosy News shop.
  • Not all key concourse shops and services have level access.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water cannot be provided for an assistance dog.