Skip to main content
The new name for DisabledGo

Eldon Square Bus Station

Eldon Square, Newcastle upon Tyne, NE1 7JB

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

  • Services / facilities within the building include the travel information kiosk, shoppers lockers and Cosy News shop.
  • Services / facilities within the grounds include a taxi rank.

Location

  • The venue is in a pedestrian area.
  • The nearest National Rail station is Newcastle Central.
  • The nearest underground station is Haymarket Metro.

Opening Times (Bus Station)

  • The venue is open 24hrs.

Opening Times (Travel Information)

  • Monday 08:00 - 18:00.
  • Tuesday 08:00 - 18:00.
  • Wednesday 08:00 - 18:00.
  • Thursday 08:00 - 18:00.
  • Friday 08:00 - 18:00.
  • Saturday 08:00 - 18:00.
  • Sunday 10:30 - 16:30.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance - Percy Street)

  • Entrance View
    • This information is for the entrance located at the front of the building on Percy Street.
    • There is ramped/sloped or stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 215cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located on the footpath leading to the entrance.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 17cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are in the centre.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Outside Access (Rear Entrance- Prudhoe Place)

  • Entrance View
    • This information is for the entrance located on Prudhoe Place.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 215cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located on the pathway leading to the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are good.

Level Change (Inside Access)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located on the walkway in the bus terminal.
  • The ramp/slope gradient is slight.

Outside Access (Stand E Entrance)

  • This information is for the entrance located next to the travel information kiosk.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 180cm (5ft 11in) wide.

Level Change (Stand E Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.
  • The ramp does not have handrails.

Bus Station

  • The station is staffed.
  • There are generally 1 member(s) of staff on duty.
  • The station is not staffed between 18:00 - 08:00 (Mon - Sat) and 16:30 - 10:30 (Sun).
  • There is not an office to obtain help (other than the ticket office).
  • There is a ticket office / travel centre.
  • The ticket office / travel centre is located between stands E and F.
  • The ticket office / travel centre is 33m (36yd 3in) from the rear entrance.
  • There are 10 stands / bays.
  • The stands accessed by ramp / slope are A-J.
  • Announcements are visual.
  • The bus companies operating within this station are Northeast, Stage Coach and Arriva.
  • There is a taxi rank at the station.
  • The taxi rank is located opposite the venue on Prudhoe Place.
  • There is not a wheelchair for patrons to borrow.
  • Shops and services within the station include shoppers lockers and the Cosy News shop.
  • Not all key concourse shops and services have level access.

Toilet with Adaptations

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water cannot be provided for an assistance dog.