Access Guide
Introduction
- Services / facilities within the building include the travel information kiosk, shoppers lockers and Cosy News shop.
- Services / facilities within the grounds include a taxi rank.
Location
- The venue is in a pedestrian area.
- The nearest National Rail station is Newcastle Central.
- The nearest underground station is Haymarket Metro.
Opening Times (Bus Station)
- The venue is open 24hrs.
Opening Times (Travel Information)
- Monday 08:00 - 18:00.
- Tuesday 08:00 - 18:00.
- Wednesday 08:00 - 18:00.
- Thursday 08:00 - 18:00.
- Friday 08:00 - 18:00.
- Saturday 08:00 - 18:00.
- Sunday 10:30 - 16:30.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The name of the car park is Intu Eldon Square.
- The car park is located on Percy Street.
- There is a/are Blue Badge parking bay(s) available within the car park.
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance - Percy Street)
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Entrance
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- This information is for the entrance located at the front of the building on Percy Street.
- There is ramped/sloped or stepped access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 215cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located on the footpath leading to the entrance.
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 2 step(s).
- The step(s) is/are not clearly marked.
- The step(s) has/have tactile paving at the top and bottom.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 17cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are in the centre.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
Outside Access (Rear Entrance- Prudhoe Place)
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Entrance
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- This information is for the entrance located on Prudhoe Place.
- There is ramped/sloped access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 215cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located on the pathway leading to the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
Inside Access
- There is not level access to the service(s).
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are good.
Level Change (Inside Access)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located on the walkway in the bus terminal.
- The ramp/slope gradient is slight.
Outside Access (Stand E Entrance)
- This information is for the entrance located next to the travel information kiosk.
- There is not level access into the venue.
- The main door(s) open automatically.
- The doors are double width.
- The door opening is 180cm (5ft 11in) wide.
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Second set of doors
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- There is a small raised threshold in the doorway.
Level Change (Stand E Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is permanent.
- There is not a level landing at the top of the ramp.
- The ramp does not have handrails.
Bus Station
- The station is staffed.
- There are generally 1 member(s) of staff on duty.
- The station is not staffed between 18:00 - 08:00 (Mon - Sat) and 16:30 - 10:30 (Sun).
- There is not an office to obtain help (other than the ticket office).
- There is a ticket office / travel centre.
- The ticket office / travel centre is located between stands E and F.
- The ticket office / travel centre is 33m (36yd 3in) from the rear entrance.
- There are 10 stands / bays.
- The stands accessed by ramp / slope are A-J.
- Announcements are visual.
- The bus companies operating within this station are Northeast, Stage Coach and Arriva.
- There is a taxi rank at the station.
- The taxi rank is located opposite the venue on Prudhoe Place.
- There is not a wheelchair for patrons to borrow.
- Shops and services within the station include shoppers lockers and the Cosy News shop.
- Not all key concourse shops and services have level access.
Toilet with Adaptations
- Accessible toilet facilities are not available.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
Additional Info
- Staff do not receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water cannot be provided for an assistance dog.