Skip to main content

Fenwick

39 Northumberland Street, Newcastle upon Tyne, NE99 1AR

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Opening Times

  • Monday 09:00 - 20:00.
  • Tuesday 09:00 - 20:00.
  • Wednesday 09:00 - 20:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 20:00.
  • Saturday 09:00 - 19:00.
  • Sunday 10:30 - 17:00.
  • Comments View
    • Browsing only until 11.00 on Sundays.
    • Opening times are seasonal, please contact the store for more details on (0191) 232 5100..

Location

  • The venue is situated within the centre of the town or city.
  • This venue is situated in Newcastle upon Tyne.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Newcastle Central.

Parking

  • The venue does not have its own car park.

Outside Access (Blackett Street)

  • There is level access into the venue.
  • The main doors open automatically (towards you).
  • The doors are single width.
  • The door opening is 78cm (2ft 7in) wide.

Outside Access (Northumberland Street - South)

  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 175cm (5ft 9in) wide.

Level Change (Northumberland Street - South)

  • There is not a ramp or slope to access this service.
  • There are steps to access this area / service.
  • There is / are 4 step(s) to the area / service.
  • Lighting levels at the steps are bright.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (Northumberland Street - North)

  • There is level access into the venue.
  • The main doors open both ways.
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 150cm (4ft 11in) wide.

Outside Access (Eldon Square)

  • There is not level access into the venue.
  • The main doors open (no doors).

Level Change (Eldon Square)

  • There is a ramp or slope to access this service.
  • There are steps to access this area / service.
  • There is / are 4 step(s) to the area / service.
  • Lighting levels at the steps are bright.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (Monument Mall)

  • There is not level access into the venue.
  • The main doors open (no doors).

Level Change (Monument Mall)

  • There is a ramp or slope to access this service.
  • There are steps to access this area / service.
  • There is / are 5 step(s) to the area / service.
  • Lighting levels at the steps are bright.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on the left going up.

Reception (Customer Accounts)

  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • Lighting levels are bright.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Lighting levels are bright.
  • Comments View
    • There is a moderate ramp and steps within the Menswear section.

Eating and Drinking (Tivoli)

  • Full table service is available.
  • Some chairs are permanently fixed.
  • The distance between the floor and the lowest table is 71cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals.
  • Comments View
    • The nearest table is 2m (6.6 feet) from the restaurant entrance.
    • Tivoli is located on the first floor.

Eating and Drinking (The Patio)

  • Full table service is not available.
  • Some chairs are permanently fixed.
  • The distance between the floor and the lowest table is 71cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • The nearest table is 2 metres (6.6 feet) from the restaurant entrance.
    • The Patio Restaurant is located on the lower ground floor.

Eating and Drinking (Majorca)

  • Full table service is not available.
  • Some chairs are permanently fixed.
  • The distance between the floor and the lowest table is 71cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals.
  • Comments View
    • The nearest table is 1m (3.3 feet) from the restaurant entrance.
    • The Majorca restaurant is located on the first floor.

Eating and Drinking (Johann's Coffee Shop)

  • Full table service is available.
  • Some chairs are permanently fixed.
  • The distance between the floor and the lowest table is 71cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is light snacks.
  • Comments View
    • The nearest table is 1 metre (3.3 feet) from the Coffee Shop entrance.
    • Johanns Coffee Shop is located on the first floor.

Eating and Drinking (Cafe 21)

  • Full table service is available.
  • Some chairs are permanently fixed.
  • The distance between the floor and the lowest table is 71cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals.
  • Comments View
    • The nearest table is 1 metre (3.3 feet) from the restaurant entrance.
    • Cafe 21 is located on the first floor.

Eating and Drinking (Terrace)

  • Full table service is not available.
  • Some chairs are permanently fixed.
  • The distance between the floor and the lowest table is 71cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals.
  • Comments View
    • The nearest table is 2 metres (6.6 feet) from the restaurant entrance.
    • There is a raised dining area within the Terrace Restaurant.
    • The Terrace Restaurant is located on the third floor.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are LG - G - 1 - 2 - 3.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is not a landing.
    • The lighting level is bright.

Lift (International Set of Restaurants)

  • There is a lift for public use.
  • The lift is located adjacent to the restaurants.
  • The lift is a platform lift.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 142cm x 95cm (4ft 8in x 3ft 1in).
  • Comments View
    • This lift is to overcome the steps and allow access to the set of restaurants.
    • The International Set of restaurants comprises of the following: Johann's Coffee Shop, Majorca and Tivoli.

Lift

  • There is a lift for public use.
  • The lift is located on either side of the store.
  • The lift is a standard lift.
  • The lift is 7m (22ft 12in) from accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 174cm x 190cm (5ft 9in x 6ft 3in).
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • There are 7 lifts in total.
    • 6 of the lifts serve all floors, LG-G-1-2-3.
    • The other lift only serves G-3.
    • The 6 main lifts are located on either side of the store and are in banks of three.
    • The details are the same for all of the standard lifts.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • The accessible toilet is 25m (27yd) from the accessible entrance.
    • The accessible toilet is located adjacent to Cafe 21.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff within the restaurant.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The dimensions of the accessible toilet are 226cm x 150cm (7ft 5in x 4ft 11in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 86cm (2ft 10in).
    • The tap type is lever.
    • There is a functional emergency alarm available.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is good.
    • Lighting levels are bright.
  • Comments View
    • Wall mounted and drop down rails are available.
    • There are additional adapted and standard toilets located on the lower ground floor adjacent to the International Set of Restaurants.
    • There are also additional adapted and standard toilets and baby changing located on the lower ground floor adjacent to the Patio Restaurant.
    • All of the toilets require the use of a RADAR key which are available from members of staff within the restaurants.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female Toilet(s) View
    • The female toilets are located adjacent to Cafe 21.
    • The female toilets are 25m (27yd) from the accessible entrance.
    • Inside the venue, there is level access to the female toilet.
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s) View
    • The male toilets are located adjacent to Cafe 21.
    • The male toilets are 25m (27yd) from the accessible entrance.
    • Inside the venue, there is level access to the male toilet.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are not located within the venue.
  • Comments View
    • There are additional adapted and standard toilets located on the lower ground floor adjacent to the International Set of Restaurants.
    • There are also additional adapted and standard toilets and baby changing located on the lower ground floor adjacent to the Patio Restaurant.
    • All of the toilets require the use of a RADAR key which are available from members of staff within the restaurants.

Additional Info

  • The photograph shows the level change within the Menswear department which can be accessed by either steps or a ramp.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Plastic cups are available.
  • Plastic cutlery is available.
  • Drinking straws are available on request.
  • Comments View
    • The photograph shows the raised dining area in The Terrace Restaurant.