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Intu Eldon Square Shopping Centre

Eldon Square, Newcastle upon Tyne, NE1 7JB

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Access Guide

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Opening Times

  • Monday 09:00 - 20:00.
  • Tuesday 09:00 - 20:00.
  • Wednesday 09:00 - 20:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 20:00.
  • Saturday 09:00 - 19:00.
  • Sunday 11:00 - 17:00.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Newcastle Central.

Parking

  • The venue does not have its own car park.

Outside Access (Northumberland Street Entrance)

  • This information is for the entrance located on Northumberland Street.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 180cm (5ft 11in) wide.

Level Change (Northumberland Street Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to and beyond the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Outside Access (Prudhoe Chare Entrance)

  • This information is for the entrance located off Northumberland Street.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 125cm (4ft 1in) wide.
  • Comments View
    • There is a similar entrance opposite this area, up from Prudhoe Place which is accessed by 15+ steps.

Level Change (Prudhoe Chare Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Outside Access (Eldon Square Bus Station Stance Entrance)

  • This information is for the entrance located leading in from bus stances.
  • There is level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 160cm (5ft 3in) wide.
  • Comments View
    • The photograph shows the automatic doors leading from the waiting area to the loading bays for the buses.

Outside Access (Eldon Square Bus Station Entrance)

  • This information is for the entrance located by the bus station from Prudhoe Place.
  • There is level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 125cm (4ft 1in) wide.
  • Comments View
    • There are further doors at the opposite end of the bus station from Percy Street.

Level Change (Eldon Square Bus Station)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading through the bus statioon.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • Comments View
    • There is an easy slope throughout the bus station and a moderate slope leading down into the shopping centre here.

Outside Access (Newgate Street Entrance)

  • This information is for the entrance located on the ground floor from Newgate Street.
  • There is level access into the venue.
  • Level access is via lift.
  • The main door(s) open automatically (towards you).
  • The doors are double width.
  • The door opening is 160cm (5ft 3in) wide.
  • Comments View
    • This entrance gives access to the lift on the left which is used to access the main shopping centre above.

Outside Access (Clayton Street Entrance)

  • This information is for the entrance located on the ground floor from Clayton Street.
  • There is level access into the venue.
  • Level access is via lift.
  • The main door(s) open automatically (towards you).
  • The doors are double width.
  • The door opening is 150cm (4ft 11in) wide.
  • Comments View
    • This entrance gives access to the ground floor with a lift on the right or the escalators to the left going up to the main shopping centre.

Outside Access (Nelson Street Entrance)

  • This information is for the entrance located at the corner of Nelson Street and Clayton Street.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 185cm (6ft 1in) wide.
  • Comments View
    • There are entrances to the left here for Eldon Leisure which offers a public lift to access the main shopping centre above.

Level Change (Nelson Street Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the right as you face the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on the left going up.
  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located in front of the entrance.
  • There is / are 7 step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are deep.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp or slope does bypass the step(s).

Outside Access (Grey's Monument Entrance)

  • This information is for the entrance located at the corner of Blackett Street and Grainger Street.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 140cm (4ft 7in) wide.

Level Change (Grey's Monument Entance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located along the corridor leading up to the shopping centre.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp or slope does not bypass the step(s).
  • Comments View
    • This area of the shopping centre was under refurbishment at the time of research, and no lift was immediately available here.

Outside Access (Blackett Street Entrance)

  • This information is for the entrance located opposite the main square on Blackett Street.
  • There is level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 170cm (5ft 7in) wide.
  • Comments View
    • This entrance is at the opposite side from the Nelson Street entrance and offers the same Eldon Leisure lift up to the shopping centre.

Outside Access (Eldon Square Entrance)

  • This information is for the entrance located off Eldon Square.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 240cm (7ft 10in) wide.

Level Change (Eldon Square Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading down beyond the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Outside Access (Old Eldon Square Entrance)

  • This information is for the entrance located along to the left of the Eldon Square entrance.
  • There is not level access into the venue.
  • The main door(s) open automatically (towards you).
  • The doors are double width.
  • The door opening is 140cm (4ft 7in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open automatically (towards you).
    • The doors are double width.
    • The door opening is 125cm (4ft 1in) wide.
  • Comments View
    • The second doors are beyond the stairs.

Level Change (Old Eldon Square Entrance)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located leading up to and beyond the entrance.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are deep.
  • The steps do have handrails.
  • The handrails are on both sides.
  • Comments View
    • There are 11 steps leading up to the entrance and a further set of steps with a landing inside.

Reception (Information Point)

  • The desk is 55m (60yd 5in) from the Newgate Street lift.
  • There is level access to reception from the entrance.
  • This is by lift.
  • The reception desk is medium height (77cm - 109cm).
  • The desk has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.
  • Comments View
    • There is a similar desk at the opposite end near the top of the slope from the Northumberland Street and Prudhoe Chare entrances.

Inside Access

  • There is not level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music/noise.
  • Music/noise is played throughout the venue.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Level Change (Inside Access)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located throughout the shopping centre.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • Comments View
    • There are various long slopes throughout different areas with some easy to moderate inclines.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Comments View
    • There are several sets of steps throughout the centre.

Other Floors (Escalators)

  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G-1-2.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are bright.
  • Comments View
    • There are escalators available at the Clayton Street entrance, towards the Eldon Garden Shopping Centre link bridge, and in the centre circle.

Lift

  • There is a lift for public use.
  • The lift is located to the left as you enter.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is 5m (5yd 1ft) from the Newgate Street entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 129cm (4ft 3in).
  • The dimensions of the lift are 160cm x 230cm (5ft 3in x 7ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • There are many similar lifts throughout the centre including near the Clayton Street and Nelson Street entrances and by the central escalator near the bus station.
    • Further lifts are located within Eldon Leisure and John Lewis.

Changing Places

  • Location and access View
    • The facility is located on the first floor towards Newgate Street.
    • The facility is 9m (9yd 2ft) from the Newgate Street lift.
    • There is level access to the facility.
  • Dimensions and features View
    • You do need a key for the facility.
    • It is not a radar key.
    • The key can be obtained from a member off staff or the nearby information desk.
    • The door opens outwards.
    • The width of the door is 86cm (2ft 10in).
    • The dimensions of the facility are 270cm x 310cm (8ft 10in x 10ft 2in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is free standing.
    • The length of the bench is 175cm (5ft 9in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook.
    • The facility toilet is peninsular.
    • The transfer space on the left as you face the toilet is 82cm (2ft 8in).
    • The transfer space on the right as you face the toilet is 88cm (2ft 11in).
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Drop down rails are provided.
    • As you face the toilet the drop down rails are on both sides.
    • The type of sink is fixed.
    • Wall mounted hand rails are available at the sink.
    • As you face the sink, rails are available on both sides.
    • Disposal facilities are available.
    • A privacy screen is available.
    • Wide tear off paper roll is available.
    • The facility has a non slip floor.
    • A functioning emergency alarm is available.
    • It is not a push button style alarm.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 5m (5yd 1ft) from the Newgate Street lift.
    • This accessible toilet is located to the left from the lift before the changing place.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 150cm x 225cm (4ft 11in x 7ft 5in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • The lighting levels are bright.
  • Comments View
    • There are further accessible toilets throughout the centre including near the Clayton Street entrance and off the central circle area.
    • There is an easy ramp up to the ground floor toilets from the central circle.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located towards the Clayton Street entrance.
    • The female and male toilets are approximately 16m (17yd 1ft) from the lift.
    • Inside the venue, there is level access to the female and male toilets.
    • This is by lift.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within some ambulant cubicles in the female and male toilets.
    • The height of the baby change table once extended is 80cm (2ft 7in).
  • Comments View
    • There are additional baby changing rooms near the standard toilets which offer 86cm and 96cm high tables.
    • There are further standard toilets throughout the centre.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is generally on duty.
  • Staff are trained to BSL level (unknown at time of research).