Access Guide
Opening Times
- The venue is open 24hrs.
Location
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Newcastle.
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Comments
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- The nearest Metro Station is Ilford Road.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located at the front of the building.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 3 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 290cm x 380cm (9ft 6in x 12ft 6in).
- The nearest designated bay is 10m (10yd 2ft) from the main entrance.
- The furthest designated bay is 28m (30yd 1ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The main door(s) open automatically.
- The doors are double width.
- The door opening is 130cm (4ft 3in) wide.
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Second set of doors
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- There is a second set of doors.
- The door(s) open automatically.
- The doors are double width.
- The door(s) is / are permanently held open.
- The door opening is 130cm (4ft 3in) wide.
Outside Access (The New House Entrance)
- This information is for the entrance located at the front of the external building to the left.
- There is not level access into the venue.
- The main door(s) open towards you (pull).
- The doors are single width.
- The door(s) is / are heavy.
- The door opening is 102cm (3ft 4in) wide.
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Second set of doors
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- There is a second set of doors.
- The door(s) open towards you (pull).
- The doors are single width.
- The door(s) is / are heavy.
- The door opening is 102cm (3ft 4in) wide.
Level Change (The New House Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading up to the entrance from the left of the car park.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does not have handrails.
- The width of the ramp or slope is 120cm (3ft 11in).
- There is a / are step(s) to access this area / service.
- The step(s) is / are located leading up to the entrance.
- There is / are 8 step(s) to the area / service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is / are not clearly marked.
- The step(s) is / are medium.
- The steps do not have handrails.
- The ramp or slope does bypass the step(s).
Outside Access (Hall Entrance)
- This information is for the entrance located to the left of the main entrance.
- There is not level access into the venue.
- The main door(s) open both ways.
- The doors are single width.
- The door(s) is / are heavy.
- The door opening is 95cm (3ft 1in) wide.
Level Change (Hall Entrance)
- There is a / are step(s) to access this area / service.
- The step(s) is/are located in the doorway.
- There is / are 1 step(s) to the area / service.
- The lighting levels at the steps are medium.
- The step(s) is / are not clearly marked.
- The step(s) is / are shallow.
- The steps do not have handrails.
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Comments
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- The hall can easily be accessed internally from the main corridor.
Outside Access (Restaurant Patio Entrance)
- This information is for the entrance located at the side of the building onto the garden patio.
- There is not level access into the venue.
- The main door(s) open towards you (pull).
- The doors are double width.
- The door(s) is / are heavy.
- The door opening is 115cm (3ft 9in) wide.
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Second set of doors
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- There is a small raised threshold in the doorway.
Level Change (Restaurant Patio Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading down to the garden from the front of the building.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does not have handrails.
- The width of the ramp or slope is 120cm (3ft 11in).
- There is a / are step(s) to access this area / service.
- The step(s) is / are located leading down to the garden from the patio.
- There is / are 9 step(s) to the area / service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is / are not clearly marked.
- The step(s) is / are medium.
- The steps do not have handrails.
- The ramp or slope does bypass the step(s).
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Comments
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- There is level access onto the patio seating area from the building.
- This level change details garden access which can then lead down to the rear terrace via the ramp.
Outside Access (Terrace Entrance)
- This information is for the entrance located at the rear of the building from one of the function rooms.
- There is not level access into the venue.
- The main door(s) open towards you (pull).
- The doors are single width.
- The door(s) is / are heavy.
- The door opening is 82cm (2ft 8in) wide.
Level Change (Terrace Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading down from the garden.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does not have handrails.
- The width of the ramp or slope is 60cm (1ft 12in).
- There is a / are step(s) to access this area / service.
- The step(s) is/are located in the doorway.
- There is / are 1 step(s) to the area / service.
- The step(s) is / are clearly marked.
- The step(s) is / are medium.
- The steps do not have handrails.
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Comments
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- The garden ramp can be used to access the terrace to overcome this step.
Reception
- The desk is 2m (2yd 7in) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height (77cm - 109cm).
- The desk has a low (76cm or lower) section.
- The lighting levels are bright.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service.
- There is a hearing assistance system.
- The system is a fixed loop.
- Staff are trained to use the system.
- This venue does play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are varied.
Eating and Drinking (Restaurant)
- The following information is for the restaurant.
- Full table service is available.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is 18m (19yd 2ft) from the main entrance.
- The distance between the floor and the lowest table is 71cm (2ft 4in).
- There is ample room for a wheelchair user to manoeuvre.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is a la carte.
Other Floors
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Steps
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- The floors which are accessible by stairs are B-G-1-2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are deep (18cm+).
- The steps do have handrails.
- The steps have a handrail on the left going up.
- There is a landing.
- The lighting levels are bright.
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Other
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- The services / areas on the floors which are not accessible are additional male basement hall toilets.
Lift
- There is a lift for public use.
- The lift is located adjacent to the stairs.
- The lift is a standard lift.
- The floors which are accessible by this lift are B-G-1-2.
- The lift is 30m (32yd 2ft) from the accessible entrance.
- Staff do not need to be notified for use of the lift.
- The dimensions of the lift are 102cm x 130cm (3ft 4in x 4ft 3in).
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Room (The New House)
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General Information
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- There are 8 rooms in total.
- There are 2 standard ground floor rooms.
- There are 5 standard rooms on other floors.
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Accessible Rooms
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- There are accessible ensuite facilities.
- There is / are 1 room(s) which has / have accessible ensuite facilities.
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Location and Access
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- The accessible room viewed is 6m (6yd 1ft) from the new house entrance.
- There is level access from an accessible entrance.
- Some accessible rooms are located in a separate building from the main hotel.
- There is level access leading to the accessible room in a separate building.
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Accessible Room
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- The room number or room name viewed was 37.
- The width of the door is 85cm (2ft 9in).
- The height of the bed is 73cm (2ft 5in).
- The measurement between the bed base and floor is 5cm (2in).
- Light switches are within 120cm from floor level.
- There is not a functional emergency alarm in the room.
- An adjoining room is not available.
- Assistance dogs are welcomed to stay with guests in accessible rooms.
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Accessible Ensuite
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- The width of the door to the ensuite is 85cm (2ft 9in).
- The door opens outwards.
- The door weight is light.
- The door is locked by a twist lock.
- The dimensions of the accessible ensuite are 315cm x 250cm (10ft 4in x 8ft 2in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 210cm (6ft 11in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- Wall mounted grab rails are not available.
- The toilet seat is 49cm (1ft 7in) above floor level.
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm in height.
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The height of the sink is 67cm (2ft 2in).
- The tap type is twist/turn.
- There is a mixer tap for the sink.
- There is a functional emergency alarm available in the ensuite.
- Disposal facilities are not available.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
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Bath and Shower
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- There is not a bath.
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Wheel In Shower
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- There is a wheel in shower.
- The shower head is adjustable.
- The shower control type is twist/turn.
- The shower seat is flip down.
- There are not handrails available.
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Signage, colour contrast and lighting in accessible rooms
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- There is tactile signage on or near the hotel door.
- The colour contrast between the external hotel room door and wall is fair.
- The colour contrast between the walls and floor is good.
- The colour contrast between the internal hotel room door and wall is fair.
- The colour contrast between the external ensuite door and wall is good.
- Lighting levels are adjustable.
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Colour contrast and lighting in accessible ensuite
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- The colour contrast between the internal ensuite door and wall is fair.
- The colour contrast between the walls and floor in the ensuite is good.
- The colour contrast between the drop down rails and wall is fair.
- Lighting levels are medium.
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Auxiliary Aids - General
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- Some hotel rooms have auxiliary aids for people with sensory impairments.
- The available auxiliary aid(s) is(are) flashing alarm(s).
- Flashing fire alarms are in rooms.
- The hotel does not provide other auxiliary aids for people with mobility impairments.
- The number of accessible rooms with baths is 0.
- The number of accessible rooms with wheel in showers is 1.
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Ground Floor Standard Rooms
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- There are standard rooms on the ground floor.
- There is level access to ground floor rooms.
- Adjoining rooms are not available.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors cannot be accessed by lift.
- There is not level access to standard rooms on other floors.
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Comments
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- The shower seat is height adjustable.
Room (Main Building)
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General Information
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- The Tourist Board rating is 4.
- There are 32 rooms in total.
- There are 2 standard ground floor rooms.
- There are 29 standard rooms on other floors.
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Accessible Rooms
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- There are accessible ensuite facilities.
- There is / are 1 room(s) which has / have accessible ensuite facilities.
- There is / are 1 adjoining room(s) available for carers.
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Location and Access
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- The accessible room viewed is 11m (12yd 1in) from the lift.
- There is level access from an accessible entrance.
- This is by lift.
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Accessible Room
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- The room number or room name viewed was 6.
- The width of the door is 78cm (2ft 7in).
- The height of the bed is 73cm (2ft 5in).
- The measurement between the bed base and floor is 5cm (2in).
- Light switches are within 120cm from floor level.
- There is not a functional emergency alarm in the room.
- No emergency alarm is fitted in the room.
- An adjoining room is available.
- Assistance dogs are welcomed to stay with guests in accessible rooms.
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Accessible Ensuite
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- The width of the door to the ensuite is 86cm (2ft 10in).
- The door opens outwards.
- The door weight is light.
- The door is locked by a twist lock.
- The dimensions of the accessible ensuite are 230cm x 260cm (7ft 7in x 8ft 6in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 106cm (3ft 6in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- Wall mounted grab rails are not available.
- The toilet seat is 49cm (1ft 7in) above floor level.
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm in height.
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The height of the sink is 67cm (2ft 2in).
- The tap type is twist/turn.
- There is a mixer tap for the sink.
- There is a functional emergency alarm available in the ensuite.
- Disposal facilities are not available.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
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Bath and Shower
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- There is a bath.
- The height of the side of the bath from floor level is 42cm (1ft 5in).
- The tap type is lever.
- There is a mixer tap.
- There is a shower over the bath.
- The shower head height is adjustable.
- The shower control type is twist/turn.
- There are handrails available.
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Wheel In Shower
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- There is not a wheel in shower.
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Signage, colour contrast and lighting in accessible rooms
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- There is tactile signage on or near the hotel door.
- The colour contrast between the external hotel room door and wall is fair.
- The colour contrast between the walls and floor is good.
- The colour contrast between the internal hotel room door and wall is fair.
- Lighting levels are adjustable.
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Colour contrast and lighting in accessible ensuite
View
- The colour contrast between the internal ensuite door and wall is fair.
- The colour contrast between the walls and floor in the ensuite is fair.
- The colour contrast between the drop down rails and wall is fair.
- Lighting levels are medium.
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Auxiliary Aids - General
View
- Some hotel rooms have auxiliary aids for people with sensory impairments.
- The available auxiliary aid(s) is(are) flashing alarm(s).
- Flashing fire alarms are in rooms.
- The hotel does not provide other auxiliary aids for people with mobility impairments.
- The number of accessible rooms with baths is 1.
- The number of accessible rooms with wheel in showers is 0.
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Ground Floor Standard Rooms
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- There are standard rooms on the ground floor.
- There is level access to ground floor rooms.
- Adjoining rooms are not available.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors can be accessed by lift.
- Adjoining rooms are not available.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 26m (28yd 1ft) from the main entrance.
- The accessible toilet is located opposite the stairs towards the rear of the building.
- There is level access to the accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door weight is heavy.
- The dimensions of the accessible toilet are 260cm x 140cm (8ft 6in x 4ft 7in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 96cm (3ft 2in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is not a hand dryer.
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is placed higher than 74cm (2ft 5in).
- The height of the sink is 76cm (2ft 6in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is fair.
- The contrast between the internal door and wall is fair.
- The contrast between the grab rails and wall is fair.
- The contrast between the drop down rails and wall is fair.
- The contrast between the walls and floor is fair.
- The lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the basement floor accessible toilet.
- The height of the baby change table once extended is 97cm (3ft 2in).
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Comments
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- There is a similar accessible toilet on the basement floor which offers transfer space on the right.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female Toilet(s)
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- The female toilets are located on the basement floor.
- The female toilets are 16m (17yd 1ft) from the lift.
- Inside the venue, there is not level access to the female toilet.
- Lighting levels are low.
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Access to Standard Male Toilet(s)
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- The male toilets are located on the basement floor.
- The male toilets are 20m (21yd 2ft) from the lift.
- Inside the venue, there is not level access to the male toilet.
- Lighting levels are low.
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Comments
View
- There are additional standard female toilets located adjacent to the Conference roomand additional male toilets down the steps from the hall.
Level Change (Basement Floor Toilets)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading up the basement floor corridor.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- The ramp does not have handrails.
- The width of the ramp or slope is 105cm (3ft 5in).
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are available in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located to the side of the garden.
- A member of staff trained in BSL skills is not generally on duty.
- This service can be requested.