You are on Opening Times. Skip to the next section.

Opening Times

• The venue is open 24hrs.

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Newcastle.

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• Comments View
  • The nearest Metro Station is Ilford Road.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is free for all users.

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• Venue Car Park View
  • The car park is located at the front of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 3 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 290cm x 380cm (9ft 6in x 12ft 6in).
  • The nearest designated bay is 10m (10yd 2ft) from the main entrance.
  • The furthest designated bay is 28m (30yd 1ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• On Street Parking and Drop-off Details. View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main door(s) open automatically.
• The doors are double width.
• The door opening is 130cm (4ft 3in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open automatically.
  • The doors are double width.
  • The door(s) is / are permanently held open.
  • The door opening is 130cm (4ft 3in) wide.

You are on Outside Access (The New House Entrance). Skip to the next section.

Outside Access (The New House Entrance)

• This information is for the entrance located at the front of the external building to the left.
• There is not level access into the venue.
• The main door(s) open towards you (pull).
• The doors are single width.
• The door(s) is / are heavy.
• The door opening is 102cm (3ft 4in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open towards you (pull).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 102cm (3ft 4in) wide.

You are on Level Change (The New House Entrance). Skip to the next section.

Level Change (The New House Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading up to the entrance from the left of the car park.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does not have handrails.
• The width of the ramp or slope is 120cm (3ft 11in).
• There is a / are step(s) to access this area / service.
• The step(s) is / are located leading up to the entrance.
• There is / are 8 step(s) to the area / service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is / are not clearly marked.
• The step(s) is / are medium.
• The steps do not have handrails.
• The ramp or slope does bypass the step(s).

You are on Outside Access (Hall Entrance). Skip to the next section.

Outside Access (Hall Entrance)

• This information is for the entrance located to the left of the main entrance.
• There is not level access into the venue.
• The main door(s) open both ways.
• The doors are single width.
• The door(s) is / are heavy.
• The door opening is 95cm (3ft 1in) wide.

You are on Level Change (Hall Entrance). Skip to the next section.

Level Change (Hall Entrance)

• There is a / are step(s) to access this area / service.
• The step(s) is/are located in the doorway.
• There is / are 1 step(s) to the area / service.
• The lighting levels at the steps are medium.
• The step(s) is / are not clearly marked.
• The step(s) is / are shallow.
• The steps do not have handrails.

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• Comments View
  • The hall can easily be accessed internally from the main corridor.

You are on Outside Access (Restaurant Patio Entrance). Skip to the next section.

Outside Access (Restaurant Patio Entrance)

• This information is for the entrance located at the side of the building onto the garden patio.
• There is not level access into the venue.
• The main door(s) open towards you (pull).
• The doors are double width.
• The door(s) is / are heavy.
• The door opening is 115cm (3ft 9in) wide.

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• Second set of doors View
  • There is a small raised threshold in the doorway.

You are on Level Change (Restaurant Patio Entrance). Skip to the next section.

Level Change (Restaurant Patio Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading down to the garden from the front of the building.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does not have handrails.
• The width of the ramp or slope is 120cm (3ft 11in).
• There is a / are step(s) to access this area / service.
• The step(s) is / are located leading down to the garden from the patio.
• There is / are 9 step(s) to the area / service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is / are not clearly marked.
• The step(s) is / are medium.
• The steps do not have handrails.
• The ramp or slope does bypass the step(s).

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• Comments View
  • There is level access onto the patio seating area from the building.
  • This level change details garden access which can then lead down to the rear terrace via the ramp.

You are on Outside Access (Terrace Entrance). Skip to the next section.

Outside Access (Terrace Entrance)

• This information is for the entrance located at the rear of the building from one of the function rooms.
• There is not level access into the venue.
• The main door(s) open towards you (pull).
• The doors are single width.
• The door(s) is / are heavy.
• The door opening is 82cm (2ft 8in) wide.

You are on Level Change (Terrace Entrance). Skip to the next section.

Level Change (Terrace Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading down from the garden.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does not have handrails.
• The width of the ramp or slope is 60cm (1ft 12in).
• There is a / are step(s) to access this area / service.
• The step(s) is/are located in the doorway.
• There is / are 1 step(s) to the area / service.
• The step(s) is / are clearly marked.
• The step(s) is / are medium.
• The steps do not have handrails.

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• Comments View
  • The garden ramp can be used to access the terrace to overcome this step.

You are on Reception. Skip to the next section.

Reception

• The desk is 2m (2yd 7in) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height (77cm - 109cm).
• The desk has a low (76cm or lower) section.
• The lighting levels are bright.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• This venue does play background music.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are varied.

You are on Eating and Drinking (Restaurant). Skip to the next section.

Eating and Drinking (Restaurant)

• The following information is for the restaurant.
• Full table service is available.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 18m (19yd 2ft) from the main entrance.
• The distance between the floor and the lowest table is 71cm (2ft 4in).
• There is ample room for a wheelchair user to manoeuvre.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is a la carte.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are B-G-1-2.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is a landing.
  • The lighting levels are bright.
• Other View
  • The services / areas on the floors which are not accessible are additional male basement hall toilets.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located adjacent to the stairs.
• The lift is a standard lift.
• The floors which are accessible by this lift are B-G-1-2.
• The lift is 30m (32yd 2ft) from the accessible entrance.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 102cm x 130cm (3ft 4in x 4ft 3in).
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Room (The New House). Skip to the next section.

Room (The New House)

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• General Information View
  • There are 8 rooms in total.
  • There are 2 standard ground floor rooms.
  • There are 5 standard rooms on other floors.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 1 room(s) which has / have accessible ensuite facilities.
• Location and Access View
  • The accessible room viewed is 6m (6yd 1ft) from the new house entrance.
  • There is level access from an accessible entrance.
  • Some accessible rooms are located in a separate building from the main hotel.
  • There is level access leading to the accessible room in a separate building.
• Accessible Room View
  • The room number or room name viewed was 37.
  • The width of the door is 85cm (2ft 9in).
  • The height of the bed is 73cm (2ft 5in).
  • The measurement between the bed base and floor is 5cm (2in).
  • Light switches are within 120cm from floor level.
  • There is not a functional emergency alarm in the room.
  • An adjoining room is not available.
  • Assistance dogs are welcomed to stay with guests in accessible rooms.
• Accessible Ensuite View
  • The width of the door to the ensuite is 85cm (2ft 9in).
  • The door opens outwards.
  • The door weight is light.
  • The door is locked by a twist lock.
  • The dimensions of the accessible ensuite are 315cm x 250cm (10ft 4in x 8ft 2in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 210cm (6ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • Wall mounted grab rails are not available.
  • The toilet seat is 49cm (1ft 7in) above floor level.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm in height.
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The height of the sink is 67cm (2ft 2in).
  • The tap type is twist/turn.
  • There is a mixer tap for the sink.
  • There is a functional emergency alarm available in the ensuite.
  • Disposal facilities are not available.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
• Bath and Shower View
  • There is not a bath.
• Wheel In Shower View
  • There is a wheel in shower.
  • The shower head is adjustable.
  • The shower control type is twist/turn.
  • The shower seat is flip down.
  • There are not handrails available.
• Signage, colour contrast and lighting in accessible rooms View
  • There is tactile signage on or near the hotel door.
  • The colour contrast between the external hotel room door and wall is fair.
  • The colour contrast between the walls and floor is good.
  • The colour contrast between the internal hotel room door and wall is fair.
  • The colour contrast between the external ensuite door and wall is good.
  • Lighting levels are adjustable.
• Colour contrast and lighting in accessible ensuite View
  • The colour contrast between the internal ensuite door and wall is fair.
  • The colour contrast between the walls and floor in the ensuite is good.
  • The colour contrast between the drop down rails and wall is fair.
  • Lighting levels are medium.
• Auxiliary Aids - General View
  • Some hotel rooms have auxiliary aids for people with sensory impairments.
  • The available auxiliary aid(s) is(are) flashing alarm(s).
  • Flashing fire alarms are in rooms.
  • The hotel does not provide other auxiliary aids for people with mobility impairments.
  • The number of accessible rooms with baths is 0.
  • The number of accessible rooms with wheel in showers is 1.
• Ground Floor Standard Rooms View
  • There are standard rooms on the ground floor.
  • There is level access to ground floor rooms.
  • Adjoining rooms are not available.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors cannot be accessed by lift.
  • There is not level access to standard rooms on other floors.
• Comments View
  • The shower seat is height adjustable.

You are on Room (Main Building). Skip to the next section.

Room (Main Building)

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• General Information View
  • The Tourist Board rating is 4.
  • There are 32 rooms in total.
  • There are 2 standard ground floor rooms.
  • There are 29 standard rooms on other floors.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 1 room(s) which has / have accessible ensuite facilities.
  • There is / are 1 adjoining room(s) available for carers.
• Location and Access View
  • The accessible room viewed is 11m (12yd 1in) from the lift.
  • There is level access from an accessible entrance.
  • This is by lift.
• Accessible Room View
  • The room number or room name viewed was 6.
  • The width of the door is 78cm (2ft 7in).
  • The height of the bed is 73cm (2ft 5in).
  • The measurement between the bed base and floor is 5cm (2in).
  • Light switches are within 120cm from floor level.
  • There is not a functional emergency alarm in the room.
  • No emergency alarm is fitted in the room.
  • An adjoining room is available.
  • Assistance dogs are welcomed to stay with guests in accessible rooms.
• Accessible Ensuite View
  • The width of the door to the ensuite is 86cm (2ft 10in).
  • The door opens outwards.
  • The door weight is light.
  • The door is locked by a twist lock.
  • The dimensions of the accessible ensuite are 230cm x 260cm (7ft 7in x 8ft 6in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 106cm (3ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • Wall mounted grab rails are not available.
  • The toilet seat is 49cm (1ft 7in) above floor level.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm in height.
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The height of the sink is 67cm (2ft 2in).
  • The tap type is twist/turn.
  • There is a mixer tap for the sink.
  • There is a functional emergency alarm available in the ensuite.
  • Disposal facilities are not available.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
• Bath and Shower View
  • There is a bath.
  • The height of the side of the bath from floor level is 42cm (1ft 5in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is a shower over the bath.
  • The shower head height is adjustable.
  • The shower control type is twist/turn.
  • There are handrails available.
• Wheel In Shower View
  • There is not a wheel in shower.
• Signage, colour contrast and lighting in accessible rooms View
  • There is tactile signage on or near the hotel door.
  • The colour contrast between the external hotel room door and wall is fair.
  • The colour contrast between the walls and floor is good.
  • The colour contrast between the internal hotel room door and wall is fair.
  • Lighting levels are adjustable.
• Colour contrast and lighting in accessible ensuite View
  • The colour contrast between the internal ensuite door and wall is fair.
  • The colour contrast between the walls and floor in the ensuite is fair.
  • The colour contrast between the drop down rails and wall is fair.
  • Lighting levels are medium.
• Auxiliary Aids - General View
  • Some hotel rooms have auxiliary aids for people with sensory impairments.
  • The available auxiliary aid(s) is(are) flashing alarm(s).
  • Flashing fire alarms are in rooms.
  • The hotel does not provide other auxiliary aids for people with mobility impairments.
  • The number of accessible rooms with baths is 1.
  • The number of accessible rooms with wheel in showers is 0.
• Ground Floor Standard Rooms View
  • There are standard rooms on the ground floor.
  • There is level access to ground floor rooms.
  • Adjoining rooms are not available.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors can be accessed by lift.
  • Adjoining rooms are not available.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 26m (28yd 1ft) from the main entrance.
  • The accessible toilet is located opposite the stairs towards the rear of the building.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door weight is heavy.
  • The dimensions of the accessible toilet are 260cm x 140cm (8ft 6in x 4ft 7in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 96cm (3ft 2in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is not a hand dryer.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is placed higher than 74cm (2ft 5in).
  • The height of the sink is 76cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • The contrast between the internal door and wall is fair.
  • The contrast between the grab rails and wall is fair.
  • The contrast between the drop down rails and wall is fair.
  • The contrast between the walls and floor is fair.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the basement floor accessible toilet.
  • The height of the baby change table once extended is 97cm (3ft 2in).
• Comments View
  • There is a similar accessible toilet on the basement floor which offers transfer space on the right.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female Toilet(s) View
  • The female toilets are located on the basement floor.
  • The female toilets are 16m (17yd 1ft) from the lift.
  • Inside the venue, there is not level access to the female toilet.
  • Lighting levels are low.
• Access to Standard Male Toilet(s) View
  • The male toilets are located on the basement floor.
  • The male toilets are 20m (21yd 2ft) from the lift.
  • Inside the venue, there is not level access to the male toilet.
  • Lighting levels are low.
• Comments View
  • There are additional standard female toilets located adjacent to the Conference roomand additional male toilets down the steps from the hall.

You are on Level Change (Basement Floor Toilets). Skip to the next section.

Level Change (Basement Floor Toilets)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading up the basement floor corridor.
• The ramp or slope is easy.
• The ramp or slope is permanent.
• The ramp does not have handrails.
• The width of the ramp or slope is 105cm (3ft 5in).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located to the side of the garden.
• A member of staff trained in BSL skills is not generally on duty.
• This service can be requested.