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Jesmond Dene House

Jesmond Dene Road, Newcastle upon Tyne, NE2 2EY

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Access Guide

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Opening Times

  • The venue is open 24hrs.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Newcastle.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the front of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 3 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 240cm x 480cm (7ft 10in x 15ft 9in).
    • The nearest Blue Badge bay is 10m (10yd 2ft) from the main entrance.
    • The furthest Blue Badge bay is 28m (30yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • The last photograph shows the blue badge bay outside the New House.
    • The dimensions of this blue badge bay are 228cm x 460cm
    • There are two charging points available to the left of the main entrance.
    • The height of the charger socket 119cm.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 130cm (4ft 3in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open automatically.
    • The doors are double width.
    • The door(s) is / are permanently held open.
    • The door opening is 130cm (4ft 3in) wide.

Outside Access (The New House)

  • Entrance View
    • This information is for the entrance located to the front of the New House, which is to the left of the main building.
    • There is ramped/sloped or stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) may be difficult to open.
    • The door(s) is/are single width.
    • The width of the door opening is 100cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 100cm.
  • Ramp/Slope View
    • The ramp/slope is located to the front of the New House leading up from the car park.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located to the front of the entrance.
    • There is/are 8 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 12cm.
    • There is not a/are not handrail(s) at the step(s).

Outside Access (Hall Entrance)

  • Entrance View
    • This information is for the entrance located to the left of the main entrance.
    • There is stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) may be difficult to open.
    • The door(s) is/are single width.
    • The width of the door opening is 95cm.
  • Step(s) View
    • The step(s) is/are located at the threshold.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 7cm.
    • There is not a/are not handrail(s) at the step(s).
    • The lighting levels at the step(s) are moderate to good.

Outside Access (Restaurant Patio Entrance)

  • Entrance View
    • This information is for the entrance located at the side of the building, onto the garden patio.
    • There is ramped/sloped and stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) may be difficult to open.
    • The door(s) is/are double width.
    • The width of the door opening is 115cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located to the rear of the patio.
    • There is/are 9 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • There is level access onto the patio seating area from the building.
    • The garden access is via a ramp, which then leads down to the rear terrace.

Outside Access (Terrace Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the building from one of the function rooms.
    • There is ramped/sloped and stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) may be difficult to open.
    • The door(s) is/are single width.
    • The width of the door opening is 82cm.
  • Ramp/Slope View
    • The ramp/slope is located leading up from the garden.
    • The gradient of the ramp/slope is steep.
    • The width of the ramp/slope is 60cm (1ft 12in).
  • Step(s) View
    • The step(s) is/are located at the threshold.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • The garden ramp can be used to access the terrace to overcome this step.

Reception

  • The desk/counter is 2m (2yd 7in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are good.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are varied.

Eating and Drinking (Restaurant)

  • The following information is for the restaurant.
  • The restaurant is located to the rear of the hotel.
  • The bar does not serve food.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 18m (19yd 2ft) from the main entrance.
  • The standard height for tables is 71cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is a la carte.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are B-G-1-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on the left going up.
    • There is a landing.
    • The lighting levels are bright.
  • Other View
    • The services / areas on the floors which are not accessible are additional male basement hall toilets.

Lift

  • There is a lift for public use.
  • The lift is located adjacent to the stairs.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are B-G-1-2.
  • The lift is 30m (32yd 2ft) from the accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 102cm x 130cm (3ft 4in x 4ft 3in).
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Room (The New House)

  • General Information View
    • There are 8 rooms in total.
    • There are 2 standard ground floor rooms.
    • There are 5 standard rooms on other floors.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 1 room(s) which has / have accessible ensuite facilities.
  • Location and Access View
    • The accessible room viewed is 6m (6yd 1ft) from the New House entrance.
    • There is level access from an accessible entrance.
    • Some accessible rooms are located in a separate building from the main hotel.
    • There is level access leading to the accessible room in a separate building.
  • Accessible Room View
    • The room number or room name viewed was 37.
    • The width of the door is 85cm (2ft 9in).
    • The height of the bed is 73cm (2ft 5in).
    • The measurement between the bed base and floor is 5cm (2in).
    • Light switches are within 120cm from floor level.
    • There is not a functional emergency alarm in the room.
    • No emergency alarm is fitted in the room.
    • An adjoining room is not available.
    • Assistance dogs are welcomed to stay with guests in accessible rooms.
  • Accessible Ensuite View
    • The width of the door to the ensuite is 85cm (2ft 9in).
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The dimensions of the accessible ensuite are 315cm x 250cm (10ft 4in x 8ft 2in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 210cm (6ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • Wall mounted grab rails are not available for the toilet.
    • The toilet seat is 49cm (1ft 7in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The height of the sink is 67cm (2ft 2in).
    • The tap type is twist/turn.
    • There is a mixer tap for the sink.
    • There is not a functional emergency alarm available in the ensuite.
    • It is tied up and out of reach (higher than 10cm (4") from floor).
    • Disposal facilities are available.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
  • Bath and Shower View
    • There is not a bath.
  • Wheel In Shower View
    • There is a wheel in shower.
    • The shower head is adjustable.
    • The shower control type is twist/turn.
    • The shower seat is flip-down.
    • The flip-down or fixed seat height is 48cm (1ft 7in).
    • There are handrails available for the shower.
  • Signage, colour contrast and lighting in accessible rooms View
    • There is tactile signage on or near the hotel door.
    • The colour contrast between the external hotel room door and wall is medium.
    • The colour contrast between the walls and floor is high.
    • The colour contrast between the internal hotel room door and wall is medium.
    • The colour contrast between the external ensuite door and wall is high.
    • Lighting levels in the room are adjustable.
  • Colour contrast and lighting in accessible ensuite View
    • The colour contrast between the internal ensuite door and wall is medium.
    • The colour contrast between the walls and floor in the ensuite is high.
    • The colour contrast between the dropdown rails and wall is medium.
    • Lighting levels in the ensuite are moderate to good.
  • Auxiliary Aids - General View
    • Some rooms have auxiliary aids for people with sensory impairments.
    • The available auxiliary aid(s) is(are) flashing alarm(s).
    • Flashing fire alarms are in rooms.
    • The venue does not provide other auxiliary aids for people with mobility impairments.
    • The number of accessible rooms with baths is 1.
    • The number of accessible rooms with wheel in showers is 1.
  • Ground Floor Standard Rooms View
    • There are standard rooms on the ground floor.
    • There is level access to ground floor rooms.
    • Adjoining rooms are not available.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors cannot be accessed by lift.
    • There is not level access to standard rooms on other floors.
  • Comments View
    • The shower seat is height adjustable.

Room (Main Building)

  • General Information View
    • The Tourist Board rating is 4.
    • There are 32 rooms in total.
    • There are 2 standard ground floor rooms.
    • There are 29 standard rooms on other floors.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 1 room(s) which has / have accessible ensuite facilities.
    • There is / are 1 adjoining room(s) available for carers.
  • Location and Access View
    • The accessible room viewed is 11m (12yd 1in) from the lift.
    • There is level access from an accessible entrance.
    • This is by lift.
  • Accessible Room View
    • The room number or room name viewed was 6.
    • The width of the door is 78cm (2ft 7in).
    • The height of the bed is 73cm (2ft 5in).
    • The measurement between the bed base and floor is 5cm (2in).
    • Light switches are within 120cm from floor level.
    • There is not a functional emergency alarm in the room.
    • No emergency alarm is fitted in the room.
    • An adjoining room is available.
    • Assistance dogs are welcomed to stay with guests in accessible rooms.
  • Accessible Ensuite View
    • The width of the door to the ensuite is 86cm (2ft 10in).
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The dimensions of the accessible ensuite are 230cm x 260cm (7ft 7in x 8ft 6in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 106cm (3ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • Wall mounted grab rails are available for the toilet.
    • The toilet seat is 49cm (1ft 7in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The height of the sink is 67cm (2ft 2in).
    • The tap type is twist/turn.
    • There is a mixer tap for the sink.
    • There is a functional emergency alarm available in the ensuite.
    • Disposal facilities are available.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
  • Bath and Shower View
    • There is a bath.
    • The height of the side of the bath from floor level is 42cm (1ft 5in).
    • The tap type is lever.
    • There is a mixer tap.
    • There is a shower over the bath.
    • The shower head height is adjustable.
    • The shower control type is twist/turn.
    • There are handrails available for the bath.
  • Wheel In Shower View
    • There is not a wheel in shower.
  • Signage, colour contrast and lighting in accessible rooms View
    • There is tactile signage on or near the hotel door.
    • The colour contrast between the external hotel room door and wall is medium.
    • The colour contrast between the walls and floor is high.
    • The colour contrast between the internal hotel room door and wall is medium.
    • Lighting levels in the room are adjustable.
  • Colour contrast and lighting in accessible ensuite View
    • The colour contrast between the internal ensuite door and wall is medium.
    • The colour contrast between the walls and floor in the ensuite is medium.
    • The colour contrast between the dropdown rails and wall is medium.
    • Lighting levels in the ensuite are moderate to good.
  • Auxiliary Aids - General View
    • Some rooms have auxiliary aids for people with sensory impairments.
    • The available auxiliary aid(s) is(are) flashing alarm(s).
    • Flashing fire alarms are in rooms.
    • The venue does not provide other auxiliary aids for people with mobility impairments.
    • The number of accessible rooms with baths is 1.
  • Ground Floor Standard Rooms View
    • There are standard rooms on the ground floor.
    • There is level access to ground floor rooms.
    • Adjoining rooms are not available.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors can be accessed by lift.
    • Adjoining rooms are not available.

Toilet with Adaptations (Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 26m (28yd 1ft) from the main entrance.
    • This accessible toilet is located opposite the stairs towards the rear of the building.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 260cm x 140cm (8ft 6in x 4ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 96cm (3ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and clinical waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is not a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 76cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the basement floor accessible toilet.
    • The height of the baby change table once extended is 97cm (3ft 2in).
  • Comments View
    • There is a similar accessible toilet on the basement floor which offers transfer space on the right.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the basement floor.
    • The female toilet(s) is/are approximately 16m (17yd 1ft) from the lift.
    • Inside the venue, there is not level access to the female toilet(s).
    • Lighting levels in the female toilets are low to moderate.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the basement floor.
    • The male toilet(s) is/are approximately 20m (21yd 2ft) from the lift.
    • Inside the venue, there is not level access to the male toilet(s).
    • Lighting levels in the male toilets are low to moderate.
  • Comments View
    • There are additional standard female toilets located adjacent to the Conference room and additional male toilets down the steps from the hall.

Level Change (Basement Floor Toilets)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up the basement floor corridor.
  • The ramp or slope is permanent.
  • The ramp does not have handrails.
  • The width of the ramp or slope is 105cm (3ft 5in).

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located to the side of the garden.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.