Access Guide
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Newcastle Central.
Opening Times (Monument Metro Station)
- The venue is open 24hrs.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Blackett Street Entrance)
- This information is for the entrance located on Blackett Street.
- There is not level access into the venue.
- There are no doors at this entrance.
- The door opening is 370cm (12ft 2in) wide.
Level Change (Blackett Street Entrance)
- There is a / are step(s) to access this area / service.
- The step(s) is/are located immediately beyond the entrance.
- There is / are 15+ step(s) to the area / service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is / are deep.
- The steps do have handrails.
- The handrails are on both sides.
Outside Access (Monument Square Entrance)
- This information is for the entrance located in Monument Square.
- There is not level access into the venue.
- There are no doors at this entrance.
- The door opening is 380cm (12ft 6in) wide.
Level Change (Monument Square Entrance)
- There is a / are step(s) to access this area / service.
- The step(s) is/are located immediately beyond the entrance.
- There is / are 15+ step(s) to the area / service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
Outside Access (Intu Eldon Square Entrance)
- This information is for the entrance located in Intu Eldon Square.
- There is not level access into the venue.
- There are no doors at this entrance.
- The door opening is 175cm (5ft 9in) wide.
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Second set of doors
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- There is a second set of doors.
- There are no doors at this entrance.
- The door opening is 230cm (7ft 7in) wide.
Level Change (Intu Eldon Square Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does not have handrails.
- There is a / are step(s) to access this area / service.
- The step(s) is/are located immediately beyond the entrance.
- There is / are 15+ step(s) to the area / service.
- The lighting levels at the steps are bright.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
- The ramp/slope does not bypass the step(s).
Lift (Intu Eldon Square Entrance)
- There is a lift for public use.
- The lift is located immediately beyond the Intu Eldon Square entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-(-1).
- The lift is 3m (3yd 10in) from the Intu Eldon Square entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 99cm (3ft 3in).
- The dimensions of the lift are 126cm x 158cm (4ft 2in x 5ft 2in).
- There are separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Level Change (Lift and Intu Eldon Square Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located immediately beyond the lift and Intu Eldon Square entrance on access to the station.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does not have handrails.
Inside Access
- There is level access to the service.
- There is a hearing assistance system.
- The system is a fixed loop.
- Staff are trained to use the system.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are bright.
Level Change (Platforms 1,2,3 and 4)
- There is a / are step(s) to access this area / service.
- The step(s) is / are located from Platforms 1 and 2 to Platforms 3 and 4.
- There is / are 15+ step(s) to the area / service.
- The lighting levels at the steps are bright.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
- There is a standard and / or platform lift to access this service.
- The lift does bypass the step(s).
Lift
- There is a lift for public use.
- The lift is located immediately beyond the ticket barriers.
- The lift is a standard lift.
- The floors which are accessible by this lift are (-1)-(-2)-(-3).
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 124cm x 150cm (4ft 1in x 4ft 11in).
- There are separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Other Floors
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are (-1)-(-2)-(-3).
- The escalators steps are not clearly marked.
- The foot and head of the escalators are clearly marked.
- The lighting levels are bright.
Train Station
- There are generally 3 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 19:30 - 06:00 (Mon - Fri) and 16:00 - 09:00 (Sun).
- There is not a ticket office.
- The train companies operating from within this station are Nexus.
- The train companies that operate within this station include:.
- Please click here for access information for Nexus.
- There is not a taxi rank at the station.
- Shops and services within the station include Caffe Nero and Sainsburys.
- Not all key concourse shops and services have level access.
- There are 4 platform(s) in the station.
- The platform(s) which has/have level access is / are 1, 2, 3, 4.
- The platform(s) accessed by lift is / are 1, 2, 3, 4.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are not located on the main station concourse.
- There is a wheelchair available to borrow.
Level Change (Concourse Services)
- There is a ramp or slope to access this service.
- The ramp or slope is located as you approach the concourse services.
- The ramp or slope is permanent.
- There is not a level landing at the top of the ramp.
Toilet with Adaptations
- There are not accessible toilets within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
Additional Info
- Staff do not receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water cannot be provided for an assistance dog.
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Comments
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- Staffing of station:
- Sunday: 09:00 - 16:00 intermittently
- Monday to Friday: 07:30 - 18:00 intermittent.