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Monument Metro Station

Monument, Newcastle upon Tyne, NE1 7AL

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Newcastle Central.

Opening Times (Monument Metro Station)

  • The venue is open 24hrs.

Parking

  • The venue does not have its own car park.

Outside Access (Blackett Street Entrance)

  • This information is for the entrance located on Blackett Street.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 370cm (12ft 2in) wide.

Level Change (Blackett Street Entrance)

  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located immediately beyond the entrance.
  • There is / are 15+ step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are not clearly marked.
  • The step(s) is / are deep.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (Monument Square Entrance)

  • This information is for the entrance located in Monument Square.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 380cm (12ft 6in) wide.

Level Change (Monument Square Entrance)

  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located immediately beyond the entrance.
  • There is / are 15+ step(s) to the area / service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (Intu Eldon Square Entrance)

  • This information is for the entrance located in Intu Eldon Square.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 175cm (5ft 9in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • There are no doors at this entrance.
    • The door opening is 230cm (7ft 7in) wide.

Level Change (Intu Eldon Square Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does not have handrails.
  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located immediately beyond the entrance.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp or slope does not bypass the step(s).

Lift (Intu Eldon Square Entrance)

  • There is a lift for public use.
  • The lift is located immediately beyond the Intu Eldon Square entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-(-1).
  • The lift is 3m (3yd 10in) from the Intu Eldon Square entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 99cm (3ft 3in).
  • The dimensions of the lift are 126cm x 158cm (4ft 2in x 5ft 2in).
  • There are separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Level Change (Lift and Intu Eldon Square Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located immediately beyond the lift and Intu Eldon Square entrance on access to the station.
  • The ramp or slope is steep.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does not have handrails.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Level Change (Platforms 1,2,3 and 4)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located from Platforms 1 and 2 to Platforms 3 and 4.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the step(s).

Lift

  • There is a lift for public use.
  • The lift is located immediately beyond the ticket barriers.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are (-1)-(-2)-(-3).
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 124cm x 150cm (4ft 1in x 4ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Other Floors

  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are (-1)-(-2)-(-3).
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are bright.

Train Station

  • There are generally 3 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 19:30 - 06:00 (Mon - Fri) and 16:00 - 09:00 (Sun).
  • There is not a ticket office.
  • The train companies operating from within this station are Nexus.
  • The train companies that operate within this station include:.
  • Please click here for access information for Nexus.
  • There is not a taxi rank at the station.
  • Shops and services within the station include Caffe Nero and Sainsburys.
  • Not all key concourse shops and services have level access.
  • There are 4 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1, 2, 3, 4.
  • The platform(s) accessed by lift is / are 1, 2, 3, 4.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.

Level Change (Concourse Services)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located as you approach the concourse services.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water cannot be provided for an assistance dog.
  • Comments View
    • Staffing of station:
    • Sunday: 09:00 - 16:00 intermittently
    • Monday to Friday: 07:30 - 18:00 intermittent.