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Tyneside Cinema

10-12 Pilgrim Street, Newcastle Upon Tyne, NE1 6QG

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Access Guide

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Location

  • The venue is situated within the centre of the city.
  • This venue is situated in Newcastle Upon Tyne.
  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest mainline station is Newcastle Central.

Opening Times (Cinema)

  • Monday 10:00 - 23:00.
  • Tuesday 10:00 - 23:00.
  • Wednesday 10:00 - 23:00.
  • Thursday 10:00 - 23:00.
  • Friday 10:00 - 23:00.
  • Saturday 10:00 - 23:00.
  • Sunday 11:00 - 23:00.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located at the side of the building.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are single width.
  • The door opening is 104cm (3ft 5in) wide.
  • Comments View
    • The door on the left is power assisted.
    • The button is located on the wall on the left of the entrance at a height of 80cm from the ground.
    • All of the other doors are manual which open both ways, are single, heavy and have a width of 80cm.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The scooter cannot be used in the stalls area of the Classic screen.
  • Lighting levels are bright.
  • Customers can charge scooters or wheelchairs at the venue.

Reception (Box Office)

  • The reception desk is 4m (13ft 1in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk does not have a lowered section.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.

Lift

  • There is a lift for public use.
  • The lift is located at the rear of the box office.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2-3-4.
  • The lift is 6m (19ft 8in) from main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 220cm x 100cm (7ft 3in x 3ft 3in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is bright.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2-3-4.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.
  • Other View
    • The services on the floors which are not accessible are the stalls area of the Classic screen.

Cinema (Classic / Electra / Roxy)

  • The cinema has 3 screens.
  • All screens have level access.
  • Seating and additional access information View
    • Films are mainly mainstream and art.
    • Films are not rotated to allow access to all films.
    • There are designated spaces for wheelchair users.
    • Wheelchairs may be left with the patron.
    • Companions sit behind or beside the patron.
    • This venue does have audio description.
    • Subtitles are available.
    • Concessions are available.
    • Assistance dogs are allowed in the cinema.
    • There is not a wheelchair to borrow.
  • Comments View
    • The photograph on the left shows the seating area in the Classic screen.
    • Seating within this screen is only available in the circle area and is at the rear of the cinema.
    • The photograph on the right shows the seating area in the Electra screen.
    • Seating within this screen is available at the front.
    • All of the screens have power assisted doors.
    • The buttons are on the left of the doors at a height of 70cm.
    • Wheelchair users can purchase tickets at the standard rate for the circle area of the Classic screen.
    • Assistance companions will be granted free admittance.

Restaurant Bar Internal (Intermezzo Coffee Bar)

  • The following information is for the cafe.
  • Once inside, there is level access to the service.
  • Food is not available from the bar.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks cannot be brought to the table.
  • There is not a lowered section at the service counter.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 6m (19ft 8in) from the main entrance.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • The distance between the floor and the highest table is 105cm (3ft 5in).
  • Comments View
    • Intermezzo is a coffee bar only.
    • The coffee bar is located on the ground floor on the right of the box office.
  • Opening Times View
    • Monday 08:00 - 23:00..
    • Tuesday 08:00 - 23:00..
    • Wednesday 08:00 - 23:00..
    • Thursday 08:00 - 23:00..
    • Friday 08:00 - 23:00..
    • Saturday 08:00 - 23:00..
    • Sunday 11:00 - 23:00..

Level Change (Floor 1)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located off the stairwell.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 86cm (2ft 10in).
  • There are steps to access this area / service.
  • The steps are located off the stairwell.
  • There is / are 4 step(s) to the area / service.
  • Lighting levels at the steps are bright.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on both sides.

Restaurant Bar Internal (Tyneside Coffee Rooms)

  • The following information is for the cafĂ©.
  • Once inside, there is level access to the service.
  • Food is available from the bar.
  • Full table service is not available.
  • Food or drinks are ordered from the counter.
  • Food or drinks cannot be brought to the table.
  • There is not a lowered section at the service counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 3m (3yd 10in) from the cafe entrance.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • The distance between the floor and the highest table is 72cm (2ft 4in).
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is snacks and light refreshments.
  • Comments View
    • The coffee rooms are located on the 2nd floor.
    • The photograph shows the entrance into the coffee rooms from the stairwell.
  • Opening Times View
    • Monday 10:00 - 22:00..
    • Tuesday 10:00 - 22:00..
    • Wednesday 10:00 - 22:00..
    • Thursday 10:00 - 22:00..
    • Friday 10:00 - 22:00..
    • Saturday 10:00 - 22:00..
    • Sunday 10:00 - 22:00..

Restaurant Bar Internal (Tyneside Bar)

  • The following information is for the restaurant.
  • Once inside, there is level access to the service.
  • Food is available from the bar.
  • Full table service is not available.
  • Food or drinks are ordered from the counter.
  • Food or drinks cannot be brought to the table.
  • There is not a lowered section at the service counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 3m (3yd 10in) from the restaurant entrance.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • The distance between the floor and the highest table is 72cm (2ft 4in).
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and light refreshments.
  • Comments View
    • The Tyneside Bar is located on the 3rd floor.
  • Opening Times View
    • Monday 12:00 - 23:00..
    • Tuesday 12:00 - 23:00..
    • Wednesday 12:00 - 23:00..
    • Thursday 12:00 - 23:00..
    • Friday 12:00 - 23:00..
    • Saturday 12:00 - 23:00..
    • Sunday 12:00 - 23:00..

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 4m (4yd 1ft) from the lift entrance.
    • This accessible toilet is located on the left as you exit the lift on floor 1.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is light.
    • The dimensions of the accessible toilet are 280cm x 200cm (9ft 2in x 6ft 7in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 120cm (3ft 11in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).
  • Comments View
    • There are additional accessible toilets located on floors 2 and 3.
    • The details for all of the accessible toilets are the same. All require a radar key.
    • Inside the venue, there is level access to the baby change facility.
    • This is by lift.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the 1st floor.
    • The female toilets are 2m (2yd 7in) from the lift entrance.
    • Inside the venue, there is level access to the female toilet.
    • This is by lift.
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the 2nd floor.
    • The male toilets are 6m (6yd 1ft) from the lift entrance.
    • Inside the venue, there is level access to the male toilet.
    • This is by lift.
    • Lighting levels are bright.
  • Comments View
    • There are additional standard female toilets located on floors 2 and 3.
    • There are additional standard male toilets located on floor 3.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Comments View
    • The photograph on the left shows the stairs leading to the Electra screen from the Tyneside bar.
    • The photograph on the right shoes the seating area within the Roxy screen.
    • Seating within this screen is available at the front.