Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a drop-off point, on-street standard parking and a bus stop within 150m.
- The nearest train station is Newcastle.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the additional seating area and the toilets.
- The following facilities are available: a seat/chair, a designated safe space and a water bowl for assistance dogs.
- The venue can provide British Sign Language interpreters and large print documents.
- Staff receive the following training: Flow Hospitality training and Welcome Me training.
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Toilet and Changing Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located next the banquet hall.
- The male and female toilet facilities are located next the banquet hall.
- Parent and baby changing facilities are located in the toilet with adaptations.
Entrance
- This entrance is located at the front of the building, to the left inside the archway.
- There is step-free level access at the entrance.
- There are double manual doors at this entrance.
- The doors open away from you.
- The width of the opening is 135cm.
Eating and Drinking
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Location and Service
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- Full table service is available.
- Menus are handheld and digital.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
- The following are available: drinking straws, takeaway cups and easy grip cutlery.
- There is not a hearing assistance system.
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Order and Payment
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- The service counter was surveyed.
- The counter is located ahead as you enter.
- There is step-free level access to the counter.
- The height of the counter is 130cm.
- There is not a lowered section at the counter.
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Seating Area
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- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the additional seating area and the toilets.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: tables, long tables and booths.
- There is background noise in this area.
Toilet with Adaptations (Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located next to the banquet hall .
- The most accessible route to the toilet has steps.
- There is written text signage on or near the door.
- The door opens outwards.
- The width of the door opening is 90cm.
- The door has a lever twist lock.
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Dimensions and Features
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- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 110cm (from the side of the toilet pan to the wall).
- There is a push button flush in the centre of the cistern.
- There is a horizontal grab rail on the non-transfer side.
- There is a vertical grab rail on the transfer side.
- There is a dropdown rail on the transfer side.
- The toilet seat is 48cm from the floor.
- There is a toilet roll holder on the dropdown rail, a wash basin, a wall mounted soap dispenser and a hand dryer available.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- There is no emergency alarm.
- The cubicle has a waste bin and a sanitary bin.
- Additional features include: a mirror and a baby changing table.