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Crowne Plaza Newcastle - Stephenson Quarter

Hawthorn Square, Forth Street, Newcastle upon Tyne, NE1 3SA

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Access Guide

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Accommodation Overview

  • About View
    • The Crowne Plaza Newcastle - Stephenson Quarter is a 4* luxury hotel featuring a gym, spa and pool, located in Newcastle upon Tyne.
    • There are 251 bedrooms in total.
    • There are 6 bedrooms with adaptations.
    • There is step-free level access to all bedrooms with adaptations.
    • All of the bedrooms with adaptations have adjoining rooms.
    • All bedrooms with adaptations have an ensuite with a wheel-in shower.
    • Dogs are welcomed at this venue.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include manual doors.
    • The lower ground floor to the sixth floor can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a portable hearing assistance system.
    • You can borrow or hire the following equipment: a deaf alert system, vibrating pillows, bath mats, raised toilet seats, shower chairs, standing frames and mobility scooter charging facilities.
    • There is a British Sign Language interpreter on duty.
    • The alternative formats documents can be provided in include: large print (on request).
    • There is a water bowl available for assistance dogs.
    • There is a designated assistance dog spending area.
    • Staff receive the following training: Safeguarding, Disability Awareness, First Aid, Fire Safety and Personal Evacuation (EVAC).

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 5 toilets with adaptations.
    • The toilets with adaptations are located on the ground floor (2), on the mezzanine level, on the lower ground floor (leisure club) and on the first floor.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Female and male step-free standard toilet facilities are located on the ground floor (2), on the mezzanine level, on the lower ground floor (leisure club) and on the first floor.
  • Changing Facilities View
    • Changing facilities with adaptations are located in the leisure centre on the lower ground floor.
    • Standard changing facilities are located in the leisure centre on the lower ground floor.
    • Parent and baby changing facilities are located within the toilets with adaptations on the ground floor and mezzanine level.
  • Washroom and Shower Facilities View
    • The washroom facilities with adaptations are located in the leisure centre on the lower ground floor.
    • Standard washroom facilities are located in the leisure centre on the lower ground floor.
    • Shower facilities with adaptations are located in changing room with adaptations in the leisure centre, on the lower ground floor.
    • Standard shower facilities are located in the leisure centre on the lower ground floor.

Entrance

  • This entrance is located at the front of the hotel.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 220cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is a second set of double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 220cm.
  • The doors have a low colour contrast.

Reception

  • Location View
    • The reception is located to the left hand side, as you enter the hotel.
    • The distance from the entrance doors is 8m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to reception.
    • The height of the reception desk is 110cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 76cm.
    • There is a portable hearing assistance system which is not clearly signed.
    • The hearing assistance system could not be tested at the time of the survey.
    • There is a portable payment machine.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: armchairs.
    • Furniture available in this area includes: tables and coffee tables.

Toilet with Adaptations (Reception Lobby - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located to the left hand side of the reception desk.
    • The distance from the reception desk is 10m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The width of the opening is 86cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 220cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 100cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 86cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a low colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 92cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 93cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 90cm.
    • The walls and floor colour contrast varies between low and high.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Hawthorns Restaurant

  • Location and Access View
    • The restaurant is located to the left hand side of the reception desk.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • This area has a buffet counter.
  • Order and Payment View
    • The buffet counter was surveyed.
    • The counter is located to the rear right of the restaurant.
    • There is step-free level access to the counter.
    • The height of the counter is 86cm.
    • There is not a lowered section at the counter.
    • The payment machine is portable.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is available on request only.
    • Menus types include: handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a high colour contrast.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

The Gin Bar

  • Location and Access View
    • The Gin Bar is located to the right hand side of the reception desk.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • This area has a bar where food and drink can be ordered.
  • Order and Payment View
    • The bar was surveyed.
    • The bar is located to the left hand side, as you enter the bar.
    • There is step-free level access to the bar.
    • The height of the bar is 110cm.
    • There is not a lowered section at the bar.
    • The bar has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The payment machine is portable.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is available on request only.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • Some flooring is shiny and patterned.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
    • Some seating is fixed.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Lift

  • The lift surveyed is located opposite the reception desk.
  • The distance from the reception desk is 10m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • The lower ground floor to the sixth floor can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1000kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a medium colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 110cm.
    • The internal dimensions of the lift are 135cm (width) x 135cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities and an audible announcer.
    • Lighting levels were even at the time of the survey.
    • There are other lifts available at this location which are of a similar size.

Stairs

  • The stairs are located next to the bank of lifts.
  • The lower ground floor to the sixth floor can be accessed by these stairs.
  • There is a single manual door to access the stairwell.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

The Planet Room

  • The room is located on the Mezzanine level, to the right hand side from the lift.
  • The distance from the lift is 30m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 90cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs with armrests.
  • Furniture available in this room includes: tables.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a portable hearing assistance system on request.
  • Additional facilities/services include: a flashing fire alarm, a television with subtitles and a water dispenser.
  • There is background noise in this room which varies depending on the function/event.
  • Announcements are in person.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • Lighting levels are adjustable.

Bedroom and Ensuite with Adaptations (515 - Left Hand Transfer)

  • Bedroom Access View
    • The bedroom surveyed is located on the fifth floor, to the left hand side from the lift.
    • The distance from the lift is 20m.
    • The most accessible route to the bedroom has step-free level access.
    • There is a manual door along the most accessible route.
    • There is step-free level access into the bedroom.
    • There is numbered signage on or near the door.
    • Entry to the room is by a key code pad.
    • The height of the key code pad is 110cm.
    • The door opens inwards and has a high colour contrast.
    • The width of the opening is 90cm.
  • Bedroom Features View
    • The bedroom has a king bed.
    • The top of the mattress is 67cm from the floor.
    • The space under the bed is 3cm from the floor.
    • There is room for a wheelchair user to manoeuvre next to the bed.
    • The flooring is patterned.
    • Seating available in the bedroom includes: a chair with armrests and a chair without armrests.
    • Furniture available in the bedroom includes: a desk.
    • The following is also available in this bedroom: bedside plug sockets, TV with subtitles and a flashing fire alarm.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • Lighting levels are adjustable.
    • This bedroom has an adjoining room.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens outwards and has a high colour contrast.
    • The width of the opening is 90cm.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 170cm (width) x 300cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 200cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 78cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wash basin mounted soap dispenser.
    • The soap dispenser is 80cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is an unobstructed shelf.
    • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
    • The ensuite has a wheel in shower.
    • There is room for a wheelchair user to manoeuvre in the shower.
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever mixer.
    • There is a flip-down shower seat.
    • The shower seat is 50cm from the floor.
    • There are grab rails for the shower.
    • The grab rails for the shower have a high colour contrast.
    • There are dropdown rails for the shower.
    • The dropdown rails for the shower have a high colour contrast.
    • There is no emergency alarm.

Spa

  • About View
    • The spa, gym and pool are located on the Lower Ground level.
  • Getting Around View
    • There is step-free level access throughout all areas.
    • Some flooring is shiny and patterned.
    • There may be background noise.
    • Seating available in the building includes: chairs without armrests.
    • Lighting levels vary due to the size of the space.
  • Reception View
    • There is step-free level access to reception.
    • The height of the reception desk is 110cm.
    • There is not a lowered section at the desk.
    • The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • There is not a hearing assistance system.
    • There may be background noise in this area.
    • Some flooring is shiny and patterned.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs without armrests.

Gym

  • The gym is located to the left hand side of the spa reception desk.
  • There is step-free level access into the gym.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 90cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • Access throughout may include narrow walkways.
  • There is room for a wheelchair user to manoeuvre.
  • The gym is staffed at specific times.
  • The flooring is patterned.
  • The walls and floor have a high colour contrast.
  • There is clear manoeuvring space between equipment (150cm x 150cm).
  • Equipment includes free weights.
  • There is not a hearing assistance system.
  • There may be background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Changing Room with Adaptations

  • Location and Access View
    • The changing room surveyed is located through the manual door, to the left hand side of the gym.
    • The distance from the gym is 6m.
    • The most accessible route to the changing room has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the changing room.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The width of the opening is 90cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door with a high colour contrast.
  • Dimensions and Features View
    • Washing and toilet facilities available in the changing room include: a wheel-in shower, a toilet with adaptations and a wash basin.
    • Changing facilities available in the changing room include: a dry seat for changing and a baby changing table.
    • The dimensions of the changing room are 250cm (width) x 234cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 110cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • There is not a wall mounted toilet roll holder.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 70cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a low colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 120cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 102cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 93cm.
    • There is a wheel in shower in the changing room.
    • There is room for a wheelchair user to manoeuvre in the shower.
    • There is no emergency alarm.
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever mixer.
    • There is a flip-down shower seat.
    • The shower seat is 50cm from the floor.
    • There are grab rails for the shower.
    • The grab rails for the shower have a low colour contrast.
    • There are dropdown rails for the shower.
    • The dropdown rails for the shower have a varying colour contrast.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Pools

  • Pool 1 View
    • This is an indoor pool.
    • There is step-free level access throughout this area.
    • Access around the pool area may include manual doors.
    • Some flooring is shiny.
    • Seating available around the pool includes: chairs with armrests.
    • There is not an emergency alarm poolside.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
    • Access into the water is via 4 steps.
    • There are handrails on both sides.
    • The handrails are easy to grip.
    • The step is unmarked.
    • The pool is staffed at peak times only.