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Dobson and Parnell

21 Queen Street, Newcastle Upon Tyne, Tyne and Wear, NE1 3UG

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Access Guide

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Overview

  • About View
    • This restaurant is located in Newcastle's Quayside district and offers a British and European menu.
    • There is not a toilet with adaptations available.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is also the main entrance.
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the booths in the seating area and the toilets on the lower ground floor.
    • There are no doors along circulation routes.
    • Access throughout may include narrow walkways.
    • The ground floor and the lower ground floor can be accessed via stairs.
  • Getting Help and Assistance View
    • Seating is available.
    • There is not a hearing assistance system.
    • The alternative formats documents can be provided in include: large print.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Staff receive the following training: Disability Awareness, Neurodiversity Training, First Aid and Fire Safety.

Entrance

  • This entrance is located at the front of the restaurant.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors.
  • The doors open away from you.
  • The width of the opening is 140cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is a second set of double manual doors.
  • The doors open towards you.
  • The width of the opening is 140cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.

The Restaurant

  • Location and Access View
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is available.
    • Menus types include: handheld, large print, online and mobile phone app.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the majority of the seating area.
    • There is stepped access to the seating booths.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • Some flooring is shiny and patterned.
    • Seating available in this area includes: chairs with armrests and benches.
    • Some seating is fixed.
    • Furniture available in this area includes: tables.
    • Some tables are fixed.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
    • Lighting levels are adjustable.

Stairs to Access the Toilets

  • The stairs are located to the rear of the restaurant.
  • The ground floor and lower ground floor can be accessed by these stairs.
  • There is a handrail on the left going down.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm-45cm.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Standard Toilets

  • The female and male standard toilet facilities were surveyed.
  • The toilets are located on the lower ground floor.
  • The distance from the bottom of the stairs is 1m.
  • The most accessible route to the toilets has stepped access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the toilets.
  • There is a further single step to the right hand side, at the bottom of the stairs.
  • There is written text signage on or near the door.
  • The door opens inwards and has a low colour contrast.
  • The width of the opening is 63cm.
  • Internally the door has a low colour contrast.
  • There are not ambulant toilet facilities available.
  • Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
  • The wash basin has a lever mixer tap.
  • Hand drying facilities include: a hand towel.
  • A baby changing table is available .
  • The height of the baby change facility when in use is 87cm.
  • Lighting levels were even at the time of the survey.
  • The baby changing unit is located outside of the male and female toilets.