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Hotel Gotham Newcastle

Old Fire Station, Pilgrim Street, Newcastle upon Tyne, NE1 6SE

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Access Guide

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Accommodation Overview

  • About View
    • Hotel Gotham Newcastle is located in the city’s former fire and police station on Pilgrim Street.
    • There are 57 bedrooms in total.
    • There is step-free level access to some of the bedrooms.
    • There are 5 bedrooms with adaptations.
    • There is step-free level access to all bedrooms with adaptations.
    • Some of the bedrooms with adaptations have adjoining rooms.
    • All bedrooms with adaptations have an ensuite with a wheel-in shower.
    • Dogs are welcomed at this venue.
    • The hotel is opening in 2 phases. Phase 1 launched with 57 bedrooms in the former fire station and phase 2 will be opening later, with 30 more bedrooms in the adjoining former police station.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: one of the guest rooms.
    • Access throughout may include manual doors and doors permanently held open.
    • Floors B1, 0, M1, M2, 1, 2 and 3 can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a portable hearing assistance system on request.
    • You can borrow or hire the following equipment: vibrating pillows and shower chairs.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located on the lower ground floor (B1).
    • The toilet with adaptations has a left hand transfer space.
    • The male and female step-free standard toilet facilities are located on the lower ground floor (B1).
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptations on the lower ground floor (B1).

Parking and Drop Off

  • Car Park View
    • The car park is located in a secure location - a valet is available to park the guests' cars.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is not free for all users.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located directly outside of the Old Fire Station on Pilgrim Street.
  • On-street Parking View
    • On-street standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Shakespeare Street.
  • Public Car Parks View
    • There is a public car park located on Oxford Street.
    • The name of the car park is Oxford Street Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Click here for more information.

Entrance

  • This entrance is located opposite the drop off point, via the courtyard entrance.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • Anyone with access needs will be greeted at the hotel entrance.
  • The entrance has revolving doors which offer an automatic, accessible opening feature if required.
  • There is a single automatic door at this entrance.
  • The door open away from you.
  • There is a push pad at a height of 90cm.
  • The width of the opening is 120cm.
  • There is a small lip on the threshold of the opening.
  • The door has a medium visual contrast.
  • There is a push pad or push button to exit at a height of 90cm.

Reception

  • The reception is located immediately ahead after entering.
  • The distance from entrance is 5m.
  • There is step-free level access to reception.
  • The height of the reception desk is 110cm.
  • There is not a lowered section at the desk.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system could not be tested at the time of the survey.
  • There may be background noise in this area.
  • Some flooring is patterned.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, armchairs and sofas.
  • Furniture available in this area includes: coffee tables.
  • Some seating is fixed.

Lift

  • The lift surveyed is located to the right side of the reception.
  • The distance from the reception is 5m.
  • The most accessible route to the lift has step-free level access.
  • Floors B1, 0, M1, M2, 1, 2 and 3 are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings, Braille markings and a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 158cm (width) x 138cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a separate door to exit and a visual floor indicator.
  • Lighting levels were low at the time of the survey.
  • There are 2 lifts in this location.

Stairs

  • The stairs surveyed are located between reception and lifts.
  • Floors B1, 0, M1, M2, 1, 2 and 3 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were low at the time of the survey.

Room 57 - Accessible Super King/Twin - Right Hand Transfer

  • Bedroom Access View
    • The bedroom surveyed is located on the mezzanine floor.
    • The distance from the lift is 20m.
    • The most accessible route to the bedroom has step-free level access, a lift and doors permanently held open.
    • There is step-free level access into the bedroom.
    • There is written text and numbered signage on or near the door.
    • There is a key fob/card reader at a height of 110cm.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 94cm.
  • Bedroom Features View
    • The bedroom has a super king bed which can be split into two singles.
    • The top of the mattress is 75cm from the floor.
    • The space under the bed is 15cm from the floor.
    • There is room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
    • The flooring is patterned.
    • The following is available in this bedroom: a mixture of chairs with and without armrests, an armchair, a sofa, wardrobes for seated users, bedside plug sockets, a coffee table, a desk and a TV with subtitles.
    • There is a push button emergency alarm.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • Lighting levels are adjustable.
    • This bedroom does not have an adjoining room.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens outwards and has a low visual contrast.
    • The width of the door opening to the ensuite is 95cm.
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 400cm (width) x 255cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 175cm (from the side of the toilet pan).
    • There is a push button flush on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 50cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is not a wall mounted toilet roll holder.
    • The toilet roll holder is 52cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 79cm from the floor.
    • The wash basin has a lever tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a medium visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a push button emergency alarm.
    • The mirror has been angled for ease of use.
    • There is an unobstructed shelf.
    • The ensuite has a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 126cm and 156cm from the floor.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • The wash basin has grab handles on both sides.
    • The ensuite has a wheel-in shower.
    • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever.
    • There is a flip-down shower seat.
    • The shower seat is 46cm from the floor.
    • There are grab rails and dropdown rails for the shower.
    • The shower grab rails have a medium visual contrast.
    • The shower dropdown rails have a medium visual contrast.
    • There is a push button emergency alarm for the shower.

Room 111 - Accessible Super King/Twin - Right Hand Transfer

  • Bedroom Access View
    • The bedroom surveyed is located on the first floor.
    • The distance from the lift is 40m.
    • The most accessible route to the bedroom has step-free level access, a lift and doors permanently held open.
    • There is step-free level access into the bedroom.
    • There is numbered signage on or near the door.
    • There is a key fob/card reader at a height of 112cm.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 86cm.
  • Bedroom Features View
    • The bedroom has a super king bed which can be split into two singles.
    • The top of the mattress is 75cm from the floor.
    • The space under the bed is 15cm from the floor.
    • There is room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
    • The flooring is patterned.
    • The following is available in this bedroom: a chair without armrests, an armchair, wardrobes for seated users, bedside plug sockets, a coffee table, a desk and a TV with subtitles.
    • There is a push button emergency alarm.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • Lighting levels are adjustable.
    • This bedroom has an adjoining room.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens outwards and has a low visual contrast.
    • The width of the door opening to the ensuite is 93cm.
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 257cm (width) x 265cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 75cm (from the side of the toilet pan).
    • There is a push button flush on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 50cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is not a wall mounted toilet roll holder.
    • The toilet roll holder is 53cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 80cm from the floor.
    • The wash basin has a lever tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a medium visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a push button emergency alarm.
    • The mirror has been angled for ease of use.
    • There is an unobstructed shelf.
    • The ensuite has a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 125cm and 166cm from the floor.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • Lighting levels are adjustable.
    • The ensuite has a wheel-in shower.
    • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever.
    • There is a flip-down shower seat.
    • The shower seat is 47cm from the floor.
    • There are grab rails and dropdown rails for the shower.
    • The shower grab rails have a medium visual contrast.
    • The shower dropdown rails have a medium visual contrast.
    • There is a push button emergency alarm for the shower.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the lower ground floor (B1).
    • The distance from the lift is 10m.
    • The most accessible route to the toilet has step-free level access, a lift, manual doors and doors permanently held open.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The width of the door opening is 92cm.
    • The door has a twist lock.
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 205cm (width) x 236cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 140cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 94cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a medium visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium visual contrast.
    • The hand dryer is 94cm from the floor.
    • There is a push button emergency alarm.
    • There is a mirror.
    • There is an unobstructed shelf.
    • The cubicle has a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 80cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were low at the time of the survey.

Fire Bar

  • Location and Access View
    • Fire Bar is on the lower ground floor (B1).
    • The most accessible route has step-free level access, a lift and doors permanently held open.
    • There is step-free level access into this area.
    • There is a single manual door with a low visual contrast.
    • The door opens away from you.
    • The width of the opening is 80cm.
  • Service View
    • This area has a bar where drinks can be ordered, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is available on request only.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is a portable hearing assistance system on request.
    • The hearing assistance system could not be tested at the time of the survey.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located to the side of the room.
    • There is step-free level access to the counter.
    • The height of the counter is 99cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 79cm.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs without armrests, armchairs, benches and high stools.
    • Furniture available in this area includes: tables and high tables.
    • Some chairs and tables are fixed.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • Lighting levels are adjustable.
    • There is external, street level access to the bar. There are 2 sets of manual, double doors with a maximum opening width of 200cm. .

Siren Restaurant

  • Location and Access View
    • Siren Restaurant is on the lower ground floor (B1).
    • The most accessible route has step-free level access, a lift and manual doors.
    • There is step-free level access into this area.
    • There is a single manual door with a medium visual contrast.
    • The door opens towards you.
    • The width of the opening is 109cm.
  • Service View
    • This area has a self service counter, colleagues who can provide assistance with ordering and designated seating.
    • Full table service is available.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • There is a portable hearing assistance system on request.
    • The hearing assistance system could not be tested at the time of the survey.
  • Order and Payment View
    • The service counter was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 93cm.
    • There is not a lowered section at the counter.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny and patterned.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
    • Furniture available in this area includes: tables.
    • Some chairs and tables are fixed.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Club Brass

  • Location and Access View
    • Club Brass is a private members' club located on two levels of the hotel.
    • The most accessible route has step-free level access, a lift and manual doors.
    • There is step-free level access into this area.
    • There is a single manual door with a medium visual contrast.
    • The door opens towards you.
    • The width of the opening is 81cm.
  • Service View
    • This area has a bar where food and drink can be ordered, colleagues who can provide assistance with ordering and numerous seating options.
    • Full table service is available on request only.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is a portable hearing assistance system on request.
    • The hearing assistance system could not be tested at the time of the survey.
  • Order and Payment View
    • The bar was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 113cm.
    • There is not a lowered section at the counter.
    • Food and drink can be ordered from the Fire Bar or Siren Restaurant.
  • Seating Area View
    • There is step-free level access throughout the seating area, this may include the use of a lift.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny and patterned.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests, benches and stools.
    • Furniture available in this area includes: coffee tables and booths.
    • Some chairs and tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • There is an alternative entrance/exit door to Club Brass on the upper level, with an opening width of 90cm.

Lift - Club Brass

  • The lift surveyed is located in Club Brass.
  • The most accessible route to the lift has step-free level access and a lift.
  • The upper and lower levels of Club Brass are accessed by this lift.
  • The lift door has a medium visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings, Braille markings and a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 90cm (width) x 145cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey, with unshaded light sources.