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Carroll House Bistro

Westfield House, The Links, Newmarket, Suffolk, CB8 0TG

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Access Guide

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Getting Help and Assistance

  • For a map of The July Course please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • The alternative formats documents can be provided in include; large print on request.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • There are three wheelchairs available for hire from the Course Office. You are advised to book a wheelchair in advance with the Customer Relation department to guarantee use of this service.
  • Temporary induction loops can also be provided. The induction loop provided is a neck loop (which is used in conjunction with a hearing aid) or earphones to use with the pack (if preferred please bring your own headphones to use with the pack). Please contact the Course Office for help with this service.

Getting Here

  • By Road View
    • Merge onto the A11 at junction 9, signposted Newmarket and Norwich. After 10 miles branch left and merge onto the A1304, signposted Newmarket. After 5 miles take the second exit at the roundabout, signposted The July Racecourse. The Sat Nav postcode is CB8 0XE.
  • By Train View
    • The nearest Railway Station is Newmarket.
    • A complimentary shuttle bus service runs on all racedays between Newmarket town centre and Newmarket Racecourse. Starting approximately 2 hours before the first race the service picks up outside Hughes Electrical Store on the High Street and at the train station. The return journeys from the Racecourse commence around 45 minutes before the last race and continue for up to 2 hours. The bus will drop off at the train station and at the bus stop on The Avenue (just off the High Street). At the Racecourse the shuttle bus service will drop off and collect from the middle of the Annual Badge Holders car park, outside Premier Entrance 1 at the July Course.
    • For more information on National Rail please click here (opens new tab).

Raceday Parking

Outside Access (Carroll House Bistro Entrance)

  • Entrance View
    • This information is for the entrance located either side of Stand 4.
    • The entrance area/door is clearly signed.
    • There is stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 112cm.
    • There is a member of staff available for assistance at this entrance.
  • Step(s) View
    • The step(s) is/are located beyond the entrance.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 14cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are good.

Eating and Drinking (Carrol House Bistro)

  • The following information is for the restaurant.
  • The restaurant is located on the first floor.
  • There is stepped access to the restaurant.
  • There is a/are double, light manual door(s) to access this area.
  • Full table service is available.
  • Food and/or drinks can be ordered from the service counter.
  • The height of the service counter is high (110cm+).
  • There is not a lowered section of the counter.
  • There is step-free access within the restaurant.
  • Background music varies according to the function/event.
  • The type of flooring in this area is vinyl.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 1m from the entrance/opening.
  • The nearest table is approximately 1m from the till/counter.
  • The standard height for tables is 73cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are hand held menus and wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.

Counter (Betting Counter - Carroll House Bistro)

  • Counter View
    • The counter is located to the left of the bar.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • The type of flooring in this area is vinyl.

Step(s) (Carroll House Bistro to Grandstand and Paddock Steppings)

  • There is a/are step(s) located to the left of the bar.
  • The step(s) is/are used to access the steppings from the Carroll House Bistro.
  • There is/are 5 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.
  • The nearest accessible toilet(s) is/are located within the Grandstand Paddock Enclosure.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located to the left of the bar.
    • There is step-free access to the female toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Comments View
    • (note for proof reader, only female standard toilets).

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