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Head On Stand - First Floor - Runners Lounge and Guineas Suite

Westfield House, The Links, Newmarket, Suffolk, CB8 0TG

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Access Guide

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Getting Here

  • By Road View
    • The A11 and A14 provide easy access from the major cities of East Anglia and from the M11 and A1 / M1 respectively. If you are travelling along the M11 from London please use the following directions: Merge onto the A11 at junction 9, signposted Newmarket and Norwich. After 10 miles branch left and merge onto the A1304, signposted Newmarket. After 5 miles take the third exit at the roundabout. Travel along the Cambridge Road for 1 mile and then turn left, signposted Rowley Mile Conference Centre. Turn left again and you will be on the Rowley Mile drive. Sat Nav postcode: CB8 0TF.
  • By Bus View
    • There is not a bus stop within 150 metres of the venue.
  • By Train View
    • The nearest Railway Station is Newmarket.
    • A complimentary shuttle bus service runs on all race days between Newmarket town centre and the racecourse. Starting approximately 2 hours before the first race, the service picks up outside Hughes Electrical Store on the High Street and at the train station. The return journey's from the racecourse commence around 45 minutes before the last race and continue for up to 2 hours. The bus will drop off at the train station and at the bus stop on The Avenue (just off the High Street). At the Racecourse the shuttle bus service will drop off and pick up at the Grandstand and Paddock Entrance on The Rowley Mile.
    • For more information on National Rail please click here (opens new tab).

Getting Help and Assistance

  • For a map of The Rowley Mile course please click here (new tab).
  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff do not receive deaf awareness training.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • There are three wheelchairs available for hire from the Course Office. It is advisable to book in advance for the use of this service.
  • Hearing loop systems are provided at various locations across the racecourse. A loop system is available in the Course Office as well as the Bistro, The Millennium Suite and the Champs Gallery. Temporary induction loops are available for use by customers on site. The induction loop we provide is a neck loop. If required please inform the Customer Relations team in advance of your arrival.

Raceday Parking

Outside Access (Head On Stand - Lift and Stairs Entrance)

  • Entrance View
    • This information is for the entrance located off the Premier Enclosure.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 168cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • There is a slope with a very easy incline.

Other Floors (Head On Stand)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are located immediately beyond the Head On Stand - Lift and Stairs Entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G, 1, 2.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.

Lift (Head On Stand)

  • There is a lift for public use.
  • The lift is located immediately after and to the right of the Head On Stand - Lift and Stairs Entrance.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 77cm (2ft 6in).
  • The dimensions of the lift are 100cm x 130cm (3ft 3in x 4ft 3in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low.

Outside Access (Head On Stand - Escalator Entrance)

  • Entrance View
    • This information is for the entrance located off the Premier Enclosure.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) both ways.
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 140cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a/are not handrail(s) at the ramp.

Escalator(s) (Head On Stand)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located immediately beyond the Head On Stand- Escalator Entrance.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are G, 1, 2.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.

Getting Around (Head On Stand - First Floor)

  • Access View
    • There is step-free access throughout the second floor.
  • Circulation View
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is vinyl.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • The lighting levels are varied.
    • Access to other floors/levels is via stairs, escalator and lift.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.

Hospitality (Guineas Suite)

  • The suite is located on the first floor of the Head On Stand.
  • There is step-free access to this area.
  • There is a/are double, heavy manual door(s) to access this area.
  • The door/opening width(s) is/are 75cm+ for the room(s).
  • There is a single, heavy door which is 70cm wide leading from the first floor corridor (Escalator Entrance).
  • There is step-free access within this area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is carpet.
  • The lighting levels are good.
  • There is a bar/service counter.
  • The height of the bar or service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • The clear floor space beneath tables in the room(s) ranges between 70cm and 74cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • Background music varies according to the function/event.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • There is not an/are not accessible toilet(s) available within the room/suite.
  • There are not standard toilets available within the room/suite.
  • There is not a separate parent and baby room within the room/suite.

Counter (Betting Counter - Guineas Suite)

  • Counter View
    • The counter is located within the Guineas Suite.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • The lighting levels at the counter are good.
    • The height of the counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is carpet.
  • Waiting Area View
    • There is not a waiting area close to the counter.
  • Comments View
    • The betting counter is portable.

Access to Guineas Suite Trackside Seating

  • From the Guineas Suite two single doors lead out to the Trackside seating.
  • The doors are 82cm wide, heavy and push away from you.
  • There is a small lip on the threshold of both doors.
  • There is level access to the the seating at the rear of the viewing area.
  • 2 to 12 well marked, steep steps lead down to further seating.

Hospitality (Runners Lounge)

  • The lounge is located on the first floor of the Head On Stand.
  • There is step-free access to this area.
  • There is a/are single, heavy manual door(s) to access this area.
  • The door/opening width(s) is/are 75cm+ for the room(s).
  • There is also a second single, heavy door which is 85cm wide.
  • There is step-free access within this area.
  • There is not ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is carpet.
  • The lighting levels are good.
  • There is a bar/service counter.
  • The height of the bar or service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • The clear floor space beneath tables in the room(s) ranges between 70cm and 74cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • There is a hearing assistance system.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • Background music varies according to the function/event.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • The room can be hired for functions and meetings on non match days.
  • There is not an/are not accessible toilet(s) available within the room/suite.
  • There are not standard toilets available within the room/suite.
  • There is not a separate parent and baby room within the room/suite.
  • Access to the Trackside viewing area and steppings is via the first floor corridor. Access to the Head On Stand lift is via the Guineas Suite. The door leading to this is a single width door which is only 70cm wide.

Counter (Betting Counter - Head On Stand First Floor)

  • Counter View
    • The counter is located on the first floor corridor.
    • Clear signage for the counter is not visible from the lift.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • The type of flooring in this area is wood.

Entrance (Access to Race Viewing Area - First Floor)

  • Entrance View
    • This information is for the entrance located on the first floor corridor of the Head On Stand.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 160cm.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 160cm.

Accessible Toilet(s) (First Floor - Head on Stand)

  • There is not an/are not accessible toilet(s) for public use.
  • The nearest accessible toilet(s) is/are located on the second floor of the Head On Stand.

Standard Toilet(s) (First Floor - Head On Stand)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the first floor corridor, near the Race Viewing Area entrance.
    • There is step-free access to the female toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the first floor corridor, near the Race Viewing Area entrance.
    • There is step-free access to the male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal grab rails on both sides of the seat.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

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