Access Guide
Getting Help and Assistance
- For a map of The Rowley Mile course please click here (new tab).
- There is a member of staff available for help and assistance.
- Staff receive disability awareness/equality training.
- There is not a member of staff trained in British Sign Language.
- Staff do not receive deaf awareness training.
- There is an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- There are three wheelchairs available for hire from the Course Office. It is advisable to book in advance for the use of this service.
- Hearing loop systems are provided at various locations across the racecourse. A loop system is available in the Course Office as well as the Bistro, The Millennium Suite and the Champs Gallery. Temporary induction loops are available for use by customers on site. The induction loop we provide is a neck loop. If required please inform the Customer Relations team in advance of your arrival.
Getting Here
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By Road
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- The A11 and A14 provide easy access from the major cities of East Anglia and from the M11 and A1 / M1 respectively. If you are travelling along the M11 from London please use the following directions: Merge onto the A11 at junction 9, signposted Newmarket and Norwich. After 10 miles branch left and merge onto the A1304, signposted Newmarket. After 5 miles take the third exit at the roundabout. Travel along the Cambridge Road for 1 mile and then turn left, signposted Rowley Mile Conference Centre. Turn left again and you will be on the Rowley Mile drive. Sat Nav postcode: CB8 0TF
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By Bus
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- There is not a bus stop within 150 metres of the venue.
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By Train
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- The nearest Railway Station is Newmarket.
- A complimentary shuttle bus service runs on all race days between Newmarket town centre and the racecourse. Starting approximately 2 hours before the first race, the service picks up outside Hughes Electrical Store on the High Street and at the train station. The return journey's from the racecourse commence around 45 minutes before the last race and continue for up to 2 hours. The bus will drop off at the train station and at the bus stop on The Avenue (just off the High Street). At the Racecourse the shuttle bus service will drop off and pick up at the Grandstand and Paddock Entrance on The Rowley Mile.
- For more information on National Rail please click here (opens new tab).
Raceday Parking
Outside Access (Hospitality Entrance)
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Entrance
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- This information is for the entrance located on the ground floor of the Millennium Grandstand, opposite the Parade Ring.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The main door(s) open(s) both ways.
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 180cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Reception (Hospitality Reception)
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Reception
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- The reception point is located after the Hospitality Entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the reception point are good.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 72cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the low/lowered section of the counter.
- The counter is staffed.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
- The type of flooring in the reception area is vinyl.
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Reception Seating Area
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- There is not a waiting area close to the reception point.
Lift
- There is a lift for public use.
- The lift is located to the right after entering via the Hospitality Entrance.
- Signs indicating the location of the lift are clearly visible from the entrance.
- The lift is approximately 12m (13yd 4in) from the Hospitality Entrance.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1, 2, 3, 4.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are not within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is Medium.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 1168cm x 225cm (38ft 4in x 7ft 5in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
- There is a/are similar lift(s) available.
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Comments
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- There are 4 lifts available.
- One of the lifts has similar dimensions and the two other two lifts have dimensions of 128cm x 183cm.
Other Floors
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Stairs
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- Stairs can be used to access other floors.
- The stairs are located within The Autumn Double Bar.
- There are 2 sets of manual heavy double doors leading from the Hospitality Entrance to the stairwell. There are doors with an extension leaf available at all stairwell lobby doors from the first floor upwards.
- The floors which are accessible by stairs are G, 1, 2, 3, 4.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The height of the step(s) is/are 18cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are good.
Reception (Champions Gallery and The Limekilns Room Reception - Third Floor)
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Reception
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- The reception point is located on the third floor, ahead on exiting the lift.
- The reception area/desk is clearly visible from the lift.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the reception point are good.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- The type of flooring in the reception area is carpet.
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Reception Seating Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- There is sufficient space for a wheelchair user to use the waiting area.
Getting Around (Third Floor)
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Access
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- There is step-free access throughout the third floor.
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Circulation
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- There are not doors in corridors/walkways which have to be opened manually.
- The type of flooring in corridors/walkways is carpet.
- There is flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is high colour contrast between the walls and floor in all areas.
- The lighting levels are good.
- Access to other floors/levels is via stairs and lift.
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Signage
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- Wayfinding signage is provided.
- The colour, design and typeface of signs is not consistent throughout the building.
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Audio
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- This venue does not play background music in public areas.
Eating and Drinking (Champions Gallery - Third Floor)
- The following information is for the restaurant.
- The restaurant is located on the third floor, to the right on exiting the lift.
- There is step-free access to the restaurant.
- There is a/are double, heavy manual door(s) to access this area.
- Full table service is available.
- Food and/or drinks can be ordered from the service counter.
- The height of the service counter is medium height (77cm - 109cm) .
- There is not a lowered section of the counter.
- There is step-free access within the restaurant.
- There is ample room for a wheelchair user to manoeuvre.
- Background music varies according to the function/event.
- The type of flooring in this area is carpet.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- All chairs have armrests on both sides.
- The nearest table is approximately 6m from the entrance/opening.
- The standard height for tables is 65cm.
- Drinking straws are available.
- There are menu boards/signs available.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
- The lighting levels are good.
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Comments
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- There are 5-15, 17cm high steps with handrails on both sides leading down to 2 levels of additional seating.
Counter (Totepool - Champions Gallery)
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Counter
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- The counter is located within the Champions Gallery.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 127cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- The type of flooring in this area is carpet.
Hospitality (The Limekilns Room - Third Floor)
- The room is located on the third floor, to the right on exiting the lift.
- There is step-free access to this area.
- There is a/are double, heavy manual door(s) to access this area.
- The door/opening width(s) is/are 75cm+ for the room(s).
- There is step-free access within this area.
- There is ample room for a wheelchair user to manoeuvre.
- The type of flooring in this area is carpet.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are good.
- There is a bar/service counter.
- The height of the bar or service counter is medium height (77cm - 109cm).
- There is not a lowered section of the counter.
- The clear floor space beneath tables in the room(s) is 65cm.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests on both sides.
- Background music varies according to the function/event.
- The type of service provided in this room can vary.
- The layout of the room varies according to what it is being used for.
- The room can be hired for functions and meetings on non match days.
- There is not an/are not accessible toilet(s) available within the room/suite.
- There are not standard toilets available within the room/suite.
- There is not a separate parent and baby room within the room/suite.
- On race days there maybe chairs with armrests available.
Counter (Betting Counter - The Limekiln Room)
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Counter
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- The counter is located within The Limekiln Room.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the counter are good.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- The type of flooring in this area is carpet.
Entrance (Champions Terrace Entrance)
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Entrance
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- This information is for the entrance located on the third floor, next to The Limekiln Room.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 73cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Champions Terrace
- The Champions Terrace is 150cm+ wide.
- The terrace flooring consists of block paving.
- There are tables and chairs available on the terrace.
- The tables are 70cm high.
- All chairs have armrests.
- There are no fixed tables or chairs available.
Toilet with Adaptations (Third Floor)
- There is an/are accessible toilet(s) for public use.
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Location and Access
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- The accessible toilet surveyed is not for the sole use of disabled people.
- This accessible toilet is located on the third floor, to the left on exiting the lift.
- This accessible toilet is approximately 12m (13yd 4in) from the lift.
- There is step-free access into the accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens outwards.
- The door is heavy.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 85cm.
- The door has a horizontal grab rail.
- The dimensions of the accessible toilet are 142cm x 210cm (4ft 8in x 6ft 11in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 83cm.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 129cm from the floor.
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Position of Fixtures
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- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm (2ft 5in).
- There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- Taps have clear markings to indicate hot and cold settings.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 100cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 100cm (3ft 3in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is high.
- The contrast between the internal door and wall is high.
- The contrast between the dropdown rail(s) and wall is low.
- The contrast between the wall-mounted grab rail(s) and wall is low.
- The toilet seat colour contrast is low.
- The contrast between the walls and floor is medium.
- The lighting levels are good.
Standard Toilet(s) (Third Floor)
- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on the third floor, to the left on exiting the lift.
- There is step-free access into the female and male toilet(s).
- There is pictorial signage on or near the toilet door.
- An ambulant toilet with wall-mounted grab rails is available.
- There are horizontal grab rails on both sides of the seat.
- The wash basin tap type is push.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.
Related Access Guides
- To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
- Getting around the Rowley Mile link (new tab) - click here
- Betting Counters around the Rowley Mile link (new tab) - click here