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Next - Andover - Enham Arch

Unit 4, Enham Arch Retail Park, Newbury Road, Andover, SP10 4DU

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • Toilets with adaptations are not available.
  • Changing Facilities View
    • The fitting room with adaptations is located on the ground floor, to the rear of the store in the childrenswear department.
    • The standard fitting rooms are located on the ground floor, one in each of the childenwear, womenswear and menswear departments.

Parking

  • Public Parking View
    • There is a public car park located off New Street.
    • The name of the car park is Enham Arch Retail Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

Entrance

  • This entrance is located at the front of the store.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 153cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There are security barriers at the entrance.

Shop Floor (Ground Floor)

  • There is step-free level access throughout.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some of the aisles are obstructed by pillars.
  • Some flooring is shiny and patterned.
  • There is a high visual contrast between the shelving and floor throughout this area.
  • Some of the walls and columns have a reflective finish.
  • There is background noise.
  • There is wayfinding and overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • Seating available for customers includes: sofas and stools.
  • Customers can obtain online items from the collection point to the rear of the store in the childrenswear department.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Fitting Room with Adaptations (Children's)

  • Access View
    • The fitting room surveyed is located on the ground floor, to the left within the childrenswear department.
    • The fitting room surveyed is for any gender.
    • The distance from the entrance is 40m.
    • The most accessible route to the fitting room has step-free level access.
    • Doors are held open along the most accessible route.
    • This route has narrow walkways.
    • There is step-free level access into the fitting room.
    • There is pictorial and written text signage for the fitting room.
    • The door opens outwards and has a high colour contrast.
    • The width of the opening is 98cm.
    • Internally the door has a high colour contrast.
    • The door has a locking handle.
  • Dimensions and Features View
    • The dimensions of the fitting room are 271cm (width) x 238cm (depth).
    • There is room for a wheelchair user to manoeuvre in the fitting room.
    • There is a grab rail in the fitting room.
    • The grab rail for the fitting room has a high colour contrast.
    • There are dropdown rails in the fitting room.
    • The dropdown rails for the fitting room have a high colour contrast.
    • There is a wall mounted chair available.
    • The seat/chair is 45cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There are multiple coat hooks.
    • The coat hooks are 101cm from the floor.
    • The walls and floor have a medium colour contrast.
    • Lighting levels were even at the time of the survey.

Counter (Womenswear)

  • The counter is located on the ground floor, to the right after you enter the store.
  • The distance from the entrance is 23m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access to the counter.
  • The height of the counter is 101cm.
  • There is not a lowered section at the counter.
  • The card payment machine is at a height of 104cm.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Counter (Menswear)

  • The counter is located on the ground floor, to the left after you enter the store.
  • The distance from the entrance is 18m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 100cm.
  • There is not a lowered section at the counter.
  • The card payment machine is at a height of 103cm.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Counter (Childrenswear)

  • The counter is located on the ground floor, to the rear of the store.
  • The distance from the entrance is 49m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access to the counter.
  • The height of the counter is 100cm.
  • There is not a lowered section at the counter.
  • The card payment machine is at a height of 103cm.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Online Collections and Returns

  • The online returns is on the ground floor to the right after you enter the store.
  • The online collection is on the ground floor within the childrenswear department at the rear of the store.

Lift

  • The lift surveyed is located to the rear of the store, to the left before the childrenswear department.
  • The distance from the entrance is 33m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • Standard Lift View
    • The ground and first floors can be accessed by this lift.
    • The lift door has a medium colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1000kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a medium colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 109cm.
    • The internal dimensions of the lift are 115cm (width) x 200cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a medium colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer, an intercom hearing assistance system and a mirror to aid reversing.
    • The lift has a separate door to exit.
    • Lighting levels were even at the time of the survey.

Stairs

  • The stairs are located to the left after you enter the store.
  • The ground and first floors can be accessed by these stairs.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Shop Floor (First Floor)

  • There is step-free level access throughout.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are between 150cm - 180cm.
  • Some flooring is shiny.
  • There is a high visual contrast between the shelving and floor in all walkways.
  • There is background noise.
  • There is wayfinding and overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Counter (Home)

  • The counter is located on the first floor, straight ahead and to the left after you exit the lift.
  • The distance from the lift is 16m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 101cm.
  • There is not a lowered section at the counter.
  • The card payment machine is at a height of 103cm.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.