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Next - Ashford - County Square

108 County Square, Elwick Road, Ashford, TN23 1AE

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • Toilets with adaptations are not available.
  • Changing Facilities View
    • The fitting rooms with adaptations are located in the Childrenswear department on the ground floor and the Menswear department on the first floor.
    • The standard fitting rooms are located in the Womenswear department on the ground floor and the Menswear department on the first floor.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • There is a public car park located below the County Square Shopping Centre.
    • The name of the car park is County Square.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

Entrance

  • This entrance is located on the ground floor of County Square.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.
  • There are security barriers at the entrance.
  • The maximum width between them is 223cm.

Shop Floor (Ground Floor)

  • There is step-free level access throughout.
  • The majority of main aisle widths are under 120cm.
  • The majority of product aisle widths are under 120cm.
  • Some of the aisles are obstructed by product displays and pillars.
  • There is a high visual contrast between the shelving and floor in all walkways.
  • Some of the columns have a reflective finish.
  • There is background noise.
  • There is product and overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is not consistent throughout.
  • Customers can obtain online items from the Womenswear counter.
  • Lighting levels were even at the time of the survey.

Fitting Room with Adaptations (Ground Floor - Childrenswear)

  • Access View
    • The fitting room surveyed is located in the childrenswear department.
    • The fitting room surveyed is for any gender.
    • The distance from the entrance is 30m.
    • The most accessible route to the fitting room has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has narrow walkways.
    • There is step-free level access into the fitting room.
    • There is no signage for the fitting room.
    • The door opens outwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 87cm.
    • Internally the door has a high colour contrast.
    • The door has a locking handle.
  • Dimensions and Features View
    • The dimensions of the fitting room are 210cm (width) x 222cm (depth).
    • There is room for a wheelchair user to manoeuvre in the fitting room.
    • There is a grab rail in the fitting room.
    • The grab rail for the fitting room has a low colour contrast.
    • There are dropdown rails in the fitting room.
    • The dropdown rails for the fitting room have a low colour contrast.
    • There is a wall mounted chair available.
    • The seat/chair is 48cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There are multiple coat hooks.
    • The coat hooks are 150cm from the floor.
    • The walls and floor have a low colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Counter (Ground Floor - Womenswear)

  • The counter is located on the ground floor, to the right as you enter the store.
  • The distance from the entrance is 10m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access to the counter.
  • The height of the counter is 100cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 103cm.
  • The payment machine is moveable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

Counter (Ground Floor - Childrenswear)

  • The counter is located on the ground floor, at the rear of the store.
  • The distance from the entrance is 25m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access to the counter.
  • The height of the counter is 100cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 103cm.
  • The payment machine is moveable.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

Lift

  • The lift surveyed is located to the left as you enter the store.
  • The distance from the entrance is 3m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • The first floor can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1000kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 100cm.
    • The internal dimensions of the lift are 120cm (width) x 200cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator, an audible announcer and an intercom hearing assistance system.
    • The lift has a separate door to exit.
    • Lighting levels were even at the time of the survey.

Stairs

  • The stairs are located to the right as you enter the store.
  • The first floor can be accessed by these stairs.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Shop Floor (First Floor)

  • There is step-free level access throughout.
  • The majority of main aisle widths are under 120cm.
  • The majority of product aisle widths are under 120cm.
  • Some of the aisles are obstructed by product displays and pillars.
  • The visual contrast between the shelving and floor varies between low and high.
  • Some of the columns have a reflective finish.
  • There is background noise.
  • There is wayfinding and overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is not consistent throughout.
  • Seating available for customers includes: chairs with armrests, chairs without armrests, armchairs, sofas and stools.
  • Lighting levels were even at the time of the survey.

Fitting Room with Adaptations (First Floor - Menswear)

  • Access View
    • The fitting room surveyed is located on the first floor, to the rear left of the store.
    • The fitting room surveyed is male only.
    • The distance from the lift is 15m.
    • The most accessible route to the fitting room has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has narrow walkways.
    • There is step-free level access into the fitting room.
    • There is written text and numbered signage for the fitting room.
    • There is a curtain opening to access the fitting room.
    • The width of the opening is 123cm.
  • Dimensions and Features View
    • The dimensions of the fitting room are 200cm (width) x 265cm (depth).
    • There is room for a wheelchair user to manoeuvre in the fitting room.
    • There is a grab rail in the fitting room.
    • The grab rail for the fitting room has a low colour contrast.
    • There are dropdown rails in the fitting room.
    • The dropdown rails for the fitting room have a low colour contrast.
    • There is a wall mounted chair available.
    • The seat/chair is 48cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There are multiple coat hooks.
    • The coat hooks are 152cm from the floor.
    • The walls and floor have a low colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Counter (First Floor)

  • The counter is located on the first floor, towards the rear left of the store.
  • The distance from the lift is 25m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access to the counter.
  • The height of the counter is 100cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey.