Access Guide
Introduction
- Next store opening times and services available link (new tab) - click here.
- The store is located in/on a main shopping street/area.
- The store is located within County Square.
- The details within this access guide relate to the Next store and not the shopping centre.
- County Square link (new tab) - click here.
Getting Help and Assistance
- There is a team member available for help and assistance.
- There is a home delivery service available from the store.
- All items available in store are available online and deliverable to store.
- There is not an Order and Collect service in the store.
- The store does play background music.
- There is a/are hearing assistance system(s) located at the Womenswear till point(s), at the Menswear till point(s) and at the Home till point(s).
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Ashford International.
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Parking
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- The store does not have its own car park.
- The store shares a car park/parking facilities.
- The car park type is multi-storey.
- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- Information is not provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
- There is a/are designated Blue Badge parking bay(s) available.
- There is/are 10+ designated parking bay(s) within the car park.
- Designated parking bays are clearly marked/signposted.
- The dimensions of the designated parking bay(s) are 360cm x 600cm (11ft 10in x 19ft 8in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- Clearly marked/signposted parent and child parking bays are not available.
- The car park surface is concrete.
- There is not a designated drop-off point.
Approach
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Approach
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- The surface of the approach is tiled.
- Access into County Square is step-free via double width automatic doors or step-free via lift from the multi-storey car park.
- There is step-free access on the approach.
Outside Access
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Entrance
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- This information is for the entrance located on the ground level of County Square.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There are no doors at this entrance.
- There are security barriers at this entrance.
- There is not a team member available for assistance at this entrance.
- There is not wayfinding signage available at this entrance.
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Comments
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- The entrance width is 205cm.
Womenswear
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Womenswear
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- Womenswear is located on the ground floor, ahead as you enter the store.
- There is step free access to Womenswear.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Womenswear aisle(s).
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
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Till Point(s)
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- There is step free access to the Womenswear till point(s).
- The nearest Womenswear till point(s) is/are approximately 10m from the entrance.
- The till point(s) is/are not clearly signed.
- The height of the Womenswear till point(s) is/are 101cm.
- There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
- There is a hearing assistance system at the till point(s).
- The hearing assistance system is signed.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 18/07/2022.
- The hearing loop was working at the time of testing.
- There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are placed in front of a background which is patterned.
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Standard Fitting Room(s)
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- There is/are 9 standard fitting room(s) within Womenswear.
- There is step free access to the standard fitting room(s).
- The fitting room(s) is/are clearly signed.
- There is a chair/stool/changing bench in the standard fitting room(s).
Childrenswear
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Childrenswear
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- Childrenswear is located on the ground floor, at the rear of the store.
- There is step free access to Childrenswear.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Childrenswear aisle(s).
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
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Till Point(s)
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- There is step free access to the Childrenswear till point(s).
- The nearest Childrenswear till point(s) is/are approximately 25m from the entrance.
- The till point(s) is/are not clearly signed.
- The height of the Childrenswear till point(s) is/are 101cm.
- There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
- There is not a hearing assistance system at the till point(s).
- There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are placed in front of a background which is patterned.
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Accessible Fitting Room(s)
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- There is/are 1 fitting room(s) in total within Childrenswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- The accessible fitting room(s) is/are not clearly signed.
- There is not a curtain opening to access the accessible fitting room(s).
- The clear width of the fitting room opening is 87cm.
- The dimensions of the accessible fitting room(s) are 212cm x 220cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
- There is a/are coat hook(s) in the accessible fitting room(s), 150cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
Other Floors
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the right as you enter the store.
- The stairs are approximately 3m from the entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are ground floor and first floor.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are good.
Lift
- There is a lift for public use.
- The lift is located to the left as you enter the store.
- The lift is clearly visible from the entrance.
- The lift is approximately 5m (5yd 1ft) from the entrance.
- The lift is a standard lift.
- A team member does not need to be notified for use of the lift.
- The floors which are accessible by this lift are ground floor and first floor.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- There is a high colour contrast between the external lift controls and the control plate.
- There is a high colour contrast between the external lift control plate and the wall.
- The clear door width is 100cm (3ft 3in).
- The dimensions of the lift are 120cm x 200cm (3ft 11in x 6ft 7in).
- There are no separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Home
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Home
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- The Home department is located on the first floor, ahead as you exit the lift.
- There is step free access to the Home department, via lift.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Home department aisle(s).
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
Menswear
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Menswear
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- Menswear is located on the first floor, to the far left of the store as you exit the lift, through Home.
- There is step free access to Menswear, via lift.
- Main routes should have a width of 100cm with side aisles at a width of 75cm.
- There is step free access throughout the Menswear aisle(s).
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
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Till Point(s)
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- There is step free access to the Menswear till point(s).
- The nearest Menswear till point(s) is/are approximately 15m from the lift.
- The till point(s) is/are not clearly signed.
- The height of the Menswear till point(s) is/are 101cm.
- There is a lowered section at the till point(s).
- The height of the lowered section at the till point(s) is 76cm.
- There is a clear knee recess beneath the lowered section(s) of the till point(s).
- There is a hearing assistance system at the till point(s).
- The hearing assistance system is signed.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 18/07/2022.
- The hearing loop was not working at the time of testing.
- There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
- The till point(s) is/are placed in front of a background which is patterned.
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Accessible Fitting Room(s)
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- There is/are 3 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- The accessible fitting room(s) is/are clearly signed.
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the fitting room opening is 123cm.
- The dimensions of the accessible fitting room(s) are 200cm x 265cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
- There is a/are coat hook(s) in the accessible fitting room(s), 150cm from the floor.
- There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
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Standard Fitting Room(s)
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- There is/are 2 standard fitting room(s) within Menswear.
- There is step free access to the standard fitting room(s).
- The fitting room(s) is/are clearly signed.
- There is a chair/stool/changing bench in the standard fitting room(s).
Toilet with Adaptations
- There is not an/are not accessible toilet(s) for public use.
Standard Toilet(s)
- Standard toilet facilities are not available.
Public Facilities
- There is an accessible toilet available within the shopping centre.
- Standard toilets are available within the shopping centre.
- Baby changing facilities are available within the shopping centre.