Access Guide
Overview
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About
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- There are no toilet facilities.
- View information on opening times.
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Parking and Public Transport
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- The venue shares a car park which has Blue Badge parking available.
- The nearest train station is Birmingham International.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free access via a very easy slope at the most accessible entrance.
- The most accessible entrance is the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include narrow walkways and pillars.
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Getting Help and Assistance
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- Seating is available.
- There is a fixed hearing assistance system.
- There is not a water bowl available for assistance dogs.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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Public Parking
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- There is a public car park located opposite the South entrance to the Resorts World shopping centre.
- The name of the car park is South car park 2, NEC.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are not available in the car park.
Entrance
- This entrance is located to the right from mall entrance.
- The entrance area is clearly signed.
- There is step-free access via a very easy slope or ramp at the entrance.
- There are double manual doors.
- The doors are permanently held open.
- The width of the opening is 166cm.
- There is a small lip on the threshold of the opening.
- The doors have a low colour contrast.
- There are security barriers at the entrance.
Shop Floor
- There is step-free level access throughout.
- The majority of main aisle widths are between 120cm - 150cm.
- The majority of product aisle widths are under 120cm.
- Some flooring is shiny.
- There is a low visual contrast between the shelving and floor throughout.
- Some of the walls and columns have a reflective finish.
- There is background noise.
- There is wayfinding, product and overhead signage.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signage is not consistent throughout.
- Seating available for customers includes: benches.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Counter
- The counter is located to the right of the store.
- The distance from the entrance is 16m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access to the counter.
- The height of the counter is 102cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The payment machine is portable.
- There is a fixed hearing assistance system which is not clearly signed.
- The hearing assistance system was tested and working at the time of the survey.
- There is background noise in this area.
- Some flooring is shiny.
- Lighting levels were even at the time of the survey.