You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on what is at this store.
• Parking and Public Transport View
  • The venue shares a car park which has Blue Badge parking available.
  • The nearest train station is Patchway Station.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is also the main entrance.
  • There is 1 other entrance.
  • There is step-free level access at the other entrance.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • Access throughout may include narrow walkways.
  • The lower ground floor can be accessed via a standard lift and escalator.
  • There are no toilet facilities.
• Checkouts View
  • Staffed checkouts available include: payment counters.
• Getting Help and Assistance View
  • Seating is available.
  • Hearing assistance systems are available.
  • There are fixed hearing assistance systems.
  • There is not a water bowl available for assistance dogs.

You are on Getting Inside (The Mall). Skip to the next section.

Getting Inside (The Mall)

• The approach to the building is step-free and level.
• The most accessible entrance surveyed was the entrance to the south west of The Mall shopping centre.
• This entrance gives access to the ground floor of The Mall shopping centre.
• There is step-free level access at the most accessible entrance.
• There is step-free level access at the main entrance.
• There are more than 10 other entrances.
• More than 5 of the other entrances have step-free level access.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • Toilets with adaptations are not available.
• Changing Facilities View
  • The fitting rooms with adaptations are located on the first and lower ground floors.
  • The standard fitting rooms are located on the first and lower ground floors.

You are on Parking. Skip to the next section.

Parking

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• Public Parking View
  • There is a public car park located off Merlin Road.
  • The name of the car park is The Mall at Cribbs Causeway.
  • Designated Blue Badge parking bays are available in the car park.
  • Electric vehicle charging points are not available in the car park.

You are on Entrance (Childrenswear - Ground Floor). Skip to the next section.

Entrance (Childrenswear - Ground Floor)

• This entrance is located on the ground floor of The Mall shopping centre.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is more than 200cm.
• There are security barriers at the entrance.
• The maximum width between them is 165cm.

You are on Entrance (Womenswear - First Floor). Skip to the next section.

Entrance (Womenswear - First Floor)

• This entrance is located on the first floor of The Mall shopping centre.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is more than 200cm.
• There are security barriers at the entrance.
• The maximum width between them is 165cm.

You are on Shop Floor (Ground Floor). Skip to the next section.

Shop Floor (Ground Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• Some of the columns have a reflective finish.
• There is background noise.
• There is wayfinding and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: stools.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Childrenswear). Skip to the next section.

Counter (Childrenswear)

• The counter is located to the left after you exit the lift.
• The distance from the lift is 12m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 104cm.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the rear left of the store.
• The distance from the Womenswear entrance is 34m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.

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• Standard Lift View
  • The lower ground, ground and first floors can be accessed by this lift.
  • The lift door has a medium colour contrast.
  • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1600kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a medium colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 160cm.
  • The internal dimensions of the lift are 164cm (width) x 210cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a medium colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and an intercom hearing assistance system.
  • The lift has a separate door to exit.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located to the left after you enter store via the Womenswear entrance.
• The ground and first floors can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located to the left after you enter store via the Womenswear entrance.
• The lower ground and ground floors can be accessed by escalator.
• The steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were even at the time of the survey.

You are on Online Returns and Collections. Skip to the next section.

Online Returns and Collections

• The counter for the return of online orders is on the first floor, within the Womenswear department.
• The online collection point is on the lower ground floor of the store within the Menswear department.

You are on Shop Floor (First Floor). Skip to the next section.

Shop Floor (First Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• Some of the columns have a reflective finish.
• There may be background noise.
• There is wayfinding and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: sofas.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Womenswear). Skip to the next section.

Counter (Womenswear)

• The counter is located on the rear right.
• The distance from the entrance is 26m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 103cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Shop Floor (Lower Ground Floor). Skip to the next section.

Shop Floor (Lower Ground Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor in the majority of this area.
• Some of the columns have a reflective finish.
• There is background noise.
• There is wayfinding and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Customers can obtain online items from the online collection point, to the right of the mens counter.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Menswear). Skip to the next section.

Counter (Menswear)

• The counter is located to the right after you exit the lift.
• The distance from the lift is 34m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 102cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (Lower Ground Floor). Skip to the next section.

Fitting Room with Adaptations (Lower Ground Floor)

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• Access View
  • The fitting room surveyed is located to the left after you exit the lift.
  • The fitting room surveyed is male only.
  • The distance from the lift is 35m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 97cm.
  • Internally the door has a high colour contrast.
  • The door has a locking handle.
• Dimensions and Features View
  • The dimensions of the fitting room are 206cm (width) x 203cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There is a grab rail in the fitting room.
  • The grab rail for the fitting room has a medium colour contrast.
  • There is a dropdown rail in the fitting room.
  • The dropdown rail for the fitting room has a medium colour contrast.
  • There is a seated bench available.
  • The seat/chair is 49cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There are no coat hooks.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.