Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue shares a car park which has Blue Badge parking available.
- The nearest train station is Keynsham Station.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include narrow walkways.
- There are no toilet facilities.
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Checkouts
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- Staffed checkouts available include: a payment counter.
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Getting Help and Assistance
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- Seating is available.
- There are fixed hearing assistance systems.
- There is not a water bowl available for assistance dogs.
Toilet and Changing Facilities
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Toilet Facilities
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- Toilets with adaptations are not available.
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Changing Facilities
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- The fitting rooms with adaptations are located on the ground floor to the rear right of the store within Childrenswear .
- The standard fitting rooms are located on the ground floor to the right and left centre of the store.
Parking
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Public Parking
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- There is a public car park located off Aldermoor Way.
- The name of the car park is Longwell Green retail park.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are not available in the car park.
Entrance
- This entrance is located at the front of the store.
- The approach to the entrance has bollards.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 179cm.
- There is a small lip on the threshold of the opening.
- The doors have a medium colour contrast.
- There are security barriers at the entrance.
Shop Floor
- There is step-free level access throughout.
- The majority of main aisle widths are between 150cm - 180cm.
- The majority of product aisle widths are between 120cm - 150cm.
- Some flooring is shiny and patterned.
- There is background noise.
- There is wayfinding and overhead signage.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signage is consistent throughout.
- Customers can obtain online items from the online collection point, to the rear right of the store.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Fitting Room with Adaptations
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Access
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- The fitting room surveyed is located on the ground floor, to the rear right of the store.
- The fitting room surveyed is for any gender.
- The distance from the entrance is 47m.
- The most accessible route to the fitting room has step-free level access.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access into the fitting room.
- There is pictorial and written text signage for the fitting room.
- The door opens outwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 85cm.
- Internally the door has a high colour contrast.
- The door has a locking handle (with a RADAR key to access).
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Dimensions and Features
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- The dimensions of the fitting room are 256cm (width) x 263cm (depth).
- There is room for a wheelchair user to manoeuvre in the fitting room.
- There is a grab rail in the fitting room.
- The grab rail for the fitting room has a high colour contrast.
- There are dropdown rails in the fitting room.
- The dropdown rails for the fitting room have a high colour contrast.
- There is a wall mounted chair available.
- The seat/chair is 44cm from the floor.
- There is no assistance bell.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a long mirror.
- There are multiple coat hooks.
- The coat hooks are 101cm and 136cm from the floor.
- The walls and floor have a medium colour contrast.
- Lighting levels were even at the time of the survey.
Counter
- The counter is located straight ahead after you enter the store.
- The distance from the entrance is 32m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access to the counter.
- The height of the counter is 105cm.
- There is not a lowered section at the counter.
- The card payment machine is at a height of 107cm.
- The payment machine is portable.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is background noise in this area.
- Some flooring is shiny.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Online Returns and Collections
- The online returns point is straight ahead after you enter the store.
- The online collection point is on the ground floor to the rear right of the store.
