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Next - Cambridge - Grafton Centre

Unit 1-4 Grafton Centre, Cambridge, CB1 1PS

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Access Guide

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Introduction

Making Stores Covid-19 Secure

  • External queuing points have been clearly marked where possible to allow for social distancing.
  • The number of people allowed in store has been limited to allow more space for each customer.
  • A member of staff will be available at the entrance door to manage the queue and offer sanitiser.
  • Entrance and exit doors may have been repurposed to allow for social distancing and are clearly marked.
  • Additional hygiene measures, including hand sanitizing, has been installed at the store entrance and throughout the store.
  • Equipment on the shop floor has been located to allow for social distancing.
  • Floor signage has been installed to help with social distancing.
  • Some staircases and escalators may have been repurposed to allow one direction of travel only to allow for social distancing.
  • Lifts have waiting areas to allow for social distancing. Only one person or one household is permitted in the lift at any one time. Lifts have hand sanitizer available at all landings.
  • Till points have clear screens installed to allow for social distancing. Tills and card readers are wiped down after each transaction.
  • All staff members will be wearing clear visors and will be regularly sanitising their hands.
  • All staff members will maintain 2 metres social distancing at all times.
  • All regular touch points are cleaned frequently throughout the day.

Getting Help and Assistance

  • There is a team member available for help and assistance.
  • There is a home delivery service available from the store.
  • All items available in store are available online and deliverable to store.
  • There is an Order and Collect service in the store.
  • Customers can obtain online Order and Collect items from the Home till point.
  • The store does play background music.
  • There is a/are hearing assistance system(s) located at the Womenswear till point(s), at the Menswear till point(s), at the Childrenswear till point(s) and at the Home till point(s).

Public Transport and Parking

  • Public Transport View
    • There is not a bus stop within approximately 150m of the store.
    • The nearest train station is Cambridge.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • The car park type is open air/surface.
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
    • There is a/are designated Blue Badge parking bay(s) available.
    • There is/are 10+ designated parking bay(s) within the car park.
    • Designated parking bays are clearly marked/signposted.
    • The dimensions of the designated parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Clearly marked/signposted parent and child parking bays are available.
    • The car park surface is concrete.
    • There is a dropped kerb from the car park to the store.
    • The dropped kerb does have tactile paving.
    • There is not a designated drop-off point.

Level Change (Car Park - Next)

  • Ramp / Slope View
    • There is a ramp/slope located on Fitzroy Lane as you exit the car park.
    • The ramp/slope is used to access Fitzroy Lane.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 145cm (4ft 9in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is a/are step(s) located to the right of the ramp.
    • The step(s) is/are used to access Fitzroy Lane.
    • There is/are 5 step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 29cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Approach (Womenswear)

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • Access into the Grafton Centre is step-free via automatic doors.
    • There is step-free access on the approach.

Outside Access (Womenswear)

  • Entrance View
    • This information is for the entrance located on the ground floor of the Grafton.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 600cm.
    • There are security barriers at this entrance.
    • There is a team member available for assistance at this entrance.
    • There is wayfinding signage available at this entrance.

Approach (Childrenswear)

  • Approach View
    • The surface of the approach is block paving.
    • The approach surface is uneven in places.
    • There are fixed bollards on the approach.
    • The minimum width between the bollards/wall is 145cm.
    • The bollards have a good colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.

Outside Access (Childrenswear)

  • Entrance View
    • This information is for the entrance located on Fitzroy Lane.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 180cm.
    • There are security barriers at this entrance.
    • There is a team member available for assistance at this entrance.
    • There is wayfinding signage available at this entrance.

Womenswear

  • Womenswear View
    • Womenswear is located on the ground floor, ahead as you enter the Womenswear entrance.
    • There is step free access to Womenswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Womenswear aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is a browse and order hub within Womenswear.
  • Till Point(s) View
    • There is step free access to the Womenswear till point(s).
    • The nearest Womenswear till point(s) is/are approximately 20m from the Womenswear entrance.
    • The till point(s) is/are clearly signed.
    • The height of the Womenswear till point(s) is/are 102cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 10 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • The accessible fitting room(s) is/are clearly signed.
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the fitting room opening is 90cm.
    • The dimensions of the accessible fitting room(s) are 200cm x 150cm.
    • There is not clear manoeuvring space in the accessible fitting room(s), due to fixtures and fittings.
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 12cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 100cm and 135cm from the floor.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 38cm.
    • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
  • Standard Fitting Room(s) View
    • There is/are 9 standard fitting room(s) within Womenswear.
    • There is step free access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).

Childrenswear

  • Childrenswear View
    • Childrenswear is located on the ground floor, ahead as you enter the Childrenswear entrance.
    • There is step free access to Childrenswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Childrenswear aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Till Point(s) View
    • There is step free access to the Childrenswear till point(s).
    • The nearest Childrenswear till point(s) is/are approximately 18m from the Childrenswear entrance.
    • The till point(s) is/are clearly signed.
    • The height of the Childrenswear till point(s) is/are 102cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are placed in front of a background which is patterned.

Other Floors

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located ahead as you enter the Womenswear entrance.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are ground floor and first floor.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift

  • There is a lift for public use.
  • The lift is located to the rear of Womenswear as you enter the Womenswear entrance.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 35m (38yd 10in) from the Womenswear entrance.
  • The lift is a standard lift.
  • A team member does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are ground floor and first floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • There is a good colour contrast between the external lift controls and the control plate.
  • There is a good colour contrast between the external lift control plate and the wall.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 200cm x 190cm (6ft 7in x 6ft 3in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Menswear

  • Menswear View
    • Menswear is located on the first floor, ahead as you exit the lift.
    • There is step free access to Menswear, via lift.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Menswear aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Till Point(s) View
    • There is step free access to the Menswear till point(s).
    • The nearest Menswear till point(s) is/are approximately 28m from the lift.
    • The till point(s) is/are clearly signed.
    • The height of the Menswear till point(s) is/are 102cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 5 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • The accessible fitting room(s) is/are clearly signed.
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the fitting room opening is 90cm.
    • The dimensions of the accessible fitting room(s) are 195cm x 200cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 11cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 100cm and 135cm from the floor.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 38cm.
    • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
  • Standard Fitting Room(s) View
    • There is/are 4 standard fitting room(s) within Menswear.
    • There is step free access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).

Home

  • Home View
    • The Home department is located on the first floor, to the rear of the store as you exit the lift.
    • There is step free access to the Home department, via lift.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Home department aisle(s).
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is a browse and order hub within the Home department.
  • Till Point(s) View
    • There is step free access to the Home department till point(s).
    • The nearest Home department till point(s) is/are approximately 38m from the lift.
    • The till point(s) is/are clearly signed.
    • The height of the Home department till point(s) is/are 102cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are placed in front of a background which is patterned.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.

Standard Toilet(s)

  • Standard toilet facilities are not available.

Public Facilities

  • There is an accessible toilet available within the shopping centre.
  • Standard toilets are available within the shopping centre.
  • Baby changing facilities are available within the shopping centre.