Access Guide
Overview
-
About
View
- There are no toilet facilities.
- View information on opening times.
-
Parking and Public Transport
View
- The venue does not have its own car park.
- There is not a public car park nearby.
- The nearest train station is Cambridge.
- This station has step-free access.
- For the latest travel options and information you can plan your travel usinghttps://www.traveline.info/ (opens new tab).
-
Getting In and Around
View
- There is step-free access via a very easy slope at the most accessible entrance.
- The most accessible entrance is the main entrance.
- There is step-free level access throughout all areas, this may include the use of a lift.
- There are no doors along circulation routes.
- Access throughout may include narrow walkways and pillars.
- The first floor can be accessed via a standard lift, escalator and stairs.
-
Getting Help and Assistance
View
- Seating is available.
- There are fixed hearing assistance systems.
- There is a water bowl available for assistance dogs.
Toilet and Changing Facilities
-
Toilet Facilities
View
- Toilets with adaptations are not available.
-
Changing Facilities
View
- The fitting rooms with adaptations are located in the right hand corner of the ground floor, and at the far left corner of the first floor as you exit the lift, within the standard male fitting rooms.
- The standard fitting rooms are located at the rear of the store on the ground floor, and at the far left corner of the first floor as you exit the lift.
Entrance
- This entrance is located at the front of the store on Sidney Street.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a very easy slope or ramp at the entrance.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 196cm.
- There is a small lip on the threshold of the opening.
- The doors have a low colour contrast.
- There are security barriers at the entrance.
Shop Floor (Ground Floor - Womenswear and Childrenswear)
- There is step-free level access throughout.
- The majority of main aisle widths are between 150cm - 180cm.
- The majority of product aisle widths are between 120cm - 150cm.
- Some flooring is patterned.
- The visual contrast between the shelving and floor varies between low and high.
- Some of the walls and columns have a reflective finish.
- There is background noise.
- There is wayfinding, product and overhead signage.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signage is consistent throughout.
- Seating available for customers includes: stools.
- Customers can obtain online items from the collection point to the left of the ground floor counters.
- Lighting levels vary due to the use of large glazed walls.
Fitting Room with Adaptations (Ground Floor)
-
Access
View
- The fitting room surveyed is located in the right hand corner of the ground floor.
- The fitting room surveyed is for any gender.
- The distance from the entrance is 17m.
- The most accessible route to the fitting room has step-free level access.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access into the fitting room.
- There is no signage for the fitting room.
- The door opens outwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 88cm.
- Internally the door has a high colour contrast.
- The door has a locking handle (with a RADAR key to access).
-
Dimensions and Features
View
- The dimensions of the fitting room are 260cm (width) x 207cm (depth).
- There is room for a wheelchair user to manoeuvre in the fitting room.
- There are no grab rails in the fitting room.
- There are dropdown rails in the fitting room.
- The dropdown rails for the fitting room have a high colour contrast.
- There is a seated bench available.
- The seat/chair is 48cm from the floor.
- There is no assistance bell.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a long mirror.
- There are no coat hooks.
- The walls and floor have a low colour contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Counter (Ground Floor)
- The counter is located at the rear left side.
- The distance from the entrance is 12m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access to the counter.
- The height of the counter is 102cm.
- There is not a lowered section at the counter.
- The payment machine is portable.
- There is a fixed hearing assistance system which is not clearly signed.
- The hearing assistance system was tested and working at the time of the survey.
- There is background noise in this area.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Lift
- The lift surveyed is located at the rear of the store.
- The distance from the entrance is 19m.
- The most accessible route to the lift has step-free level access.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
-
Standard Lift
View
- The ground and first floors can be accessed by this lift.
- The lift door has a high colour contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 1000kg.
- The external lift control buttons have tactile and Braille markings.
- The control buttons have a low colour contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 100cm.
- The internal dimensions of the lift are 130cm (width) x 180cm (depth).
- The internal lift control buttons have tactile and Braille markings.
- The control buttons have a low colour contrast.
- Some of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a list of floor services/facilities, a visual floor indicator and an audible announcer.
- Lighting levels were even at the time of the survey.
Escalators (Up)
- The escalators surveyed are located on the right as you enter the store.
- The first floor can be accessed by escalator.
- The step markings are not clearly visible.
- The foot (bottom) and head (top) of the escalators are not clearly marked.
- Lighting levels vary due to the use of large glazed walls.
Stairs
- The stairs are located on the right as you enter the store.
- The ground and first floors can be accessed by these stairs.
- There are handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The step markings are not clearly visible.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels vary due to the use of large glazed walls.
Shop Floor (First Floor - Menswear and Home)
- There is step-free level access throughout.
- The majority of main aisle widths are between 150cm - 180cm.
- The majority of product aisle widths are between 120cm - 150cm.
- The visual contrast between the shelving and floor varies between low and high.
- Some of the walls have a reflective finish.
- There is background noise.
- There is wayfinding, product and overhead signage.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signage is consistent throughout.
- Seating available for customers includes: sofas and stools.
- Lighting levels vary due to the use of large glazed walls.
Fitting Room with Adaptations (First Floor - Male)
-
Access
View
- The fitting room surveyed is located at the far left corner of the first floor as you exit the lift, within the standard male fitting rooms.
- The fitting room surveyed is male only.
- The distance from the entrance is 17m.
- The most accessible route to the fitting room has a lift.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access into the fitting room.
- There is pictorial signage for the fitting room.
- There is a curtain opening to access the fitting room.
- The width of the opening is 107cm.
-
Dimensions and Features
View
- The dimensions of the fitting room are 222cm (width) x 220cm (depth).
- There is room for a wheelchair user to manoeuvre in the fitting room.
- There are no grab rails in the fitting room.
- There are dropdown rails in the fitting room.
- The dropdown rails for the fitting room have a high colour contrast.
- There is a seated bench available.
- The seat/chair is 48cm from the floor.
- There is no assistance bell.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a long mirror.
- There are multiple coat hooks.
- The coat hooks are 110cm from the floor.
- The walls and floor have a high colour contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Counter (First Floor)
- The counter is located at the far right corner of the first floor as you exit the lift.
- The distance from the lift is 23m.
- The most accessible route to the counter has a lift.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access to the counter.
- The height of the counter is 102cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The payment machine is portable.
- There is a fixed hearing assistance system which is not clearly signed.
- The hearing assistance system was tested and working at the time of the survey.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
