You are on Overview. Skip to the next section.

Overview

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• About View
  • There are no toilet facilities.
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is not a public car park nearby.
  • The nearest train station is Cardiff Queen Street.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free access via a very easy slope at the most accessible entrance.
  • The most accessible entrance is the main entrance.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • Access throughout may include narrow walkways and pillars.
  • The first floor can be accessed via a standard lift, escalator and stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There are fixed hearing assistance systems.
  • There is not a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • Toilets with adaptations are not available.
• Changing Facilities View
  • The fitting rooms with adaptations are located on the ground and first floors.
  • The standard fitting rooms are located on the ground and first floors.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the store in Queen Street.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope or ramp at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 270cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There are fixed barriers at the entrance.

You are on Shop Floor (Ground Floor). Skip to the next section.

Shop Floor (Ground Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 150cm - 180cm.
• Some flooring is shiny and patterned.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• Some of the walls and columns have a reflective finish.
• There is background noise.
• There is wayfinding and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is not consistent throughout.
• Seating available for customers includes: benches.
• Customers can obtain online items from the online collection point to the left of the womenswear counter.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (Ground Floor - Womenswear). Skip to the next section.

Fitting Room with Adaptations (Ground Floor - Womenswear)

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• Access View
  • The fitting room surveyed is located on the ground floor, to the right of the womenswear counter.
  • The fitting room surveyed is female only.
  • The distance from the womenswear counter is 9m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 116cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 190cm (width) x 295cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There is a grab rail in the fitting room.
  • The grab rail for the fitting room has a high colour contrast.
  • There is a dropdown rail in the fitting room.
  • The dropdown rail for the fitting room has a high colour contrast.
  • There is a seated bench available.
  • The seat/chair is 49cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 101cm and 136cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Counter (Ground Floor - Womenswear). Skip to the next section.

Counter (Ground Floor - Womenswear)

• The counter is located on the ground floor, to the centre right after you enter the store.
• The distance from the entrance is 51m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Ground Floor - Childrenswear). Skip to the next section.

Counter (Ground Floor - Childrenswear)

• The counter is located on the ground floor, to the rear right after you enter the store.
• The distance from the entrance is 109m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Ground Floor - Bath and Body). Skip to the next section.

Counter (Ground Floor - Bath and Body)

• The counter is located on the ground floor, to the left after you enter the store.
• The distance from the entrance is 19m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 105cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the rear left after you enter the store, in the childrenswears department.
• The distance from the entrance is 61m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.

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• Standard Lift View
  • The first floor can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1000kg.
  • The external lift control buttons have tactile and Braille markings.
  • The control buttons have a low colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 97cm.
  • The internal dimensions of the lift are 103cm (width) x 202cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a low colour contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and a mirror to aid reversing.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • There are other lifts available at this location which are of a similar size.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located to the rear left after you enter the store.
• The first floor can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located to the right after you enter the store.
• The first floor can be accessed by escalator.
• The steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are not clearly marked.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Shop Floor (First Floor). Skip to the next section.

Shop Floor (First Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 150cm - 180cm.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• Some of the walls and columns have a reflective finish.
• There is background noise.
• There is wayfinding and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is not consistent throughout.
• Seating available for customers includes: chairs with armrests, chairs without armrests, sofas and benches.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (First Floor - Menswear). Skip to the next section.

Fitting Room with Adaptations (First Floor - Menswear)

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• Access View
  • The fitting room surveyed is located on the first floor, to the left of the menswear counter.
  • The fitting room surveyed is male only.
  • The distance from the menswear counter is 14m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 100cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 214cm (width) x 222cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There is a grab rail in the fitting room.
  • The grab rail for the fitting room has a high colour contrast.
  • There is a dropdown rail in the fitting room.
  • The dropdown rail for the fitting room has a high colour contrast.
  • There is a seated bench available.
  • The seat/chair is 49cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 100cm and 137cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Counter (First Floor - Menswear). Skip to the next section.

Counter (First Floor - Menswear)

• The counter is located on the first floor, to the right after you exit the lift.
• The distance from the lift is 28m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is not a lowered section at the counter.
• The counter has windows which may affect the ability of someone to lip read.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (First Floor - Home). Skip to the next section.

Counter (First Floor - Home)

• The counter is located on the first floor, straight ahead after you exit the lift.
• The distance from the lift is 38m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (First Floor - Virgin Holidays). Skip to the next section.

Counter (First Floor - Virgin Holidays)

• The counter is located on the first floor, to the left after you exit the lift.
• The distance from the lift is 38m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 105cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.
• There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: armchairs, benches and high stools.
• Some seating is fixed.
• Furniture available in this area includes: desks.