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Next - Catterick

Unit 5 Princes Gate, Richmond Road, Catterick, DL9 3BA

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Access Guide

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Overview - Standard

Toilet and Changing Facilities

  • Toilet Facilities View
    • Toilets with adaptations are not available.
  • Changing Facilities View
    • The fitting rooms with adaptations are located on the ground floor to the rear of the store, on the left hand side, and on the right side of the store, on the first floor.
    • The standard fitting rooms are located on the ground floor on the left side of the store and on the right side of the store, on the first floor.

Parking

  • Public Parking View
    • There is a public car park located at the front of the store, just off Richmond Road.
    • The name of the car park is Princes Gate Shopping Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

Entrance (Main)

  • This entrance is located at the front of the building.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a slight gradient.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 190cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There are security barriers at the entrance.

Shop Floor (Ground Floor)

  • There is step-free level access throughout.
  • The majority of main aisle widths are under 120cm.
  • The majority of product aisle widths are under 120cm.
  • Some flooring is shiny and patterned.
  • There is a high visual contrast between the shelving and floor in all walkways.
  • There is background noise.
  • There is wayfinding, product and overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is not consistent throughout.
  • Seating available for customers includes: sofas.
  • Customers can obtain online items from the Online Collections Touchscreen ahead as you enter the Children's Department or the Children's Department counter .
  • Lighting levels vary due to the use of large glazed walls.
  • The height of the online collections tablet touchscreen ranges from 99 - 106cm.

Counter (Women's Department)

  • The counter is located on the left side of the store, on the ground floor.
  • The distance from the Main Entrance is 14m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access to the counter.
  • The height of the counter is 102cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 107cm.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Some flooring is shiny.
  • Lighting levels vary due to the use of large glazed walls.

Counter (Children's Department )

  • The counter is located at the rear of the store, on the ground floor.
  • The distance from the Main Entrance is 36m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access to the counter.
  • The height of the counter is 102cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 107cm.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Fitting Room with Adaptations (Children's Department)

  • Access View
    • The fitting room surveyed is located at the rear of the store, on the ground floor to the left of the Children's Department counter.
    • The fitting room surveyed is for any gender.
    • The distance from the Main Entrance is 36m.
    • The most accessible route to the fitting room has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has narrow walkways.
    • There is step-free level access into the fitting room.
    • There is pictorial and written text signage for the fitting room.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 87cm.
    • Internally the door has a high colour contrast.
    • The door has a locking handle.
  • Dimensions and Features View
    • The dimensions of the fitting room are 195cm (width) x 236cm (depth).
    • There is room for a wheelchair user to manoeuvre in the fitting room.
    • There are grab rails in the fitting room.
    • The grab rails for the fitting room have a high colour contrast.
    • There is a dropdown rail in the fitting room.
    • The dropdown rail for the fitting room has a high colour contrast.
    • There is a seated bench available.
    • The seat/chair is 49cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There is one coat hook.
    • The coat hook is 103cm from the floor.
    • The walls and floor have a medium colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Stairs

  • The stairs are located to the left as you enter from the Main Entrance.
  • the ground and first floors can be accessed by these stairs.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm-45cm.
  • Lighting levels vary due to the use of large glazed walls.

Lift

  • The lift surveyed is located to the rear of the store, on the left side.
  • The distance from the Main Entrance is 33m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • Standard Lift View
    • the ground and first floors can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1600kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 119cm.
    • The internal dimensions of the lift are 166cm (width) x 194cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a high colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities, a visual floor indicator and an audible announcer.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Shop Floor (First Floor)

  • There is step-free level access throughout.
  • The majority of main aisle widths are between 120cm - 150cm.
  • The majority of product aisle widths are under 120cm.
  • Some flooring is shiny and patterned.
  • There is a high visual contrast between the shelving and floor in all walkways.
  • Some of the walls have a reflective finish.
  • There is background noise.
  • There is overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is not consistent throughout.
  • Seating available for customers includes: sofas.
  • Lighting levels vary due to the use of large glazed walls.

Counter (Men's Department)

  • The counter is located ahead as you exit the lift on the first floor.
  • The distance from the lift is 11m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access to the counter.
  • The height of the counter is 102cm.
  • There is not a lowered section at the counter.
  • The card payment machine is at a height of 107cm.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Fitting Room with Adaptations (Men's Department)

  • Access View
    • The fitting room surveyed is located on the right side of the store, on the first floor.
    • The fitting room surveyed is for any gender.
    • The distance from the lift is 17m.
    • The most accessible route to the fitting room has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has narrow walkways.
    • There is step-free level access into the fitting room.
    • There is no signage for the fitting room.
    • There is a curtain opening to access the fitting room.
    • The width of the opening is 105cm.
  • Dimensions and Features View
    • The dimensions of the fitting room are 246cm (width) x 194cm (depth).
    • There is room for a wheelchair user to manoeuvre in the fitting room.
    • There are grab rails in the fitting room.
    • The grab rails for the fitting room have a high colour contrast.
    • There is a dropdown rail in the fitting room.
    • The dropdown rail for the fitting room has a high colour contrast.
    • There is a seated bench available.
    • The seat/chair is 49cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a long mirror.
    • There is one coat hook.
    • The coat hook is 100cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.