Access Guide
Overview
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About
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- There are no toilet facilities.
- View information on opening times.
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Parking and Public Transport
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- The venue shares a car park which has Blue Badge parking available.
- The nearest train station is Corby.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- The most accessible entrance is the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include narrow walkways and pillars.
- The first floor can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- Seating is available.
- There are fixed hearing assistance systems.
- There is a water bowl available for assistance dogs.
Toilet and Changing Facilities
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Toilet Facilities
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- Toilets with adaptations are not available.
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Changing Facilities
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- The fitting rooms with adaptations are located on the ground and first floors.
- The standard fitting rooms are located on the ground and first floors.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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Public Parking
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- There is a public car park located at the front of the store.
- The name of the car park is Phoenix Parkway.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are not available in the car park.
Entrance
- This entrance is located at the front of the store.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors.
- The doors are permanently held open.
- The width of the opening is 201cm.
- There is a small lip on the threshold of the opening.
- The doors have a low colour contrast.
- There is a second set of double automatic doors.
- The doors open by sliding.
- The width of the opening is 177cm.
- The doors have a low colour contrast.
- There are security barriers at the entrance.
- The maximum width between them is 187cm.
Shop Floor (Ground Floor)
- There is step-free level access throughout.
- The majority of main aisle widths are between 120cm - 150cm.
- The majority of product aisle widths are under 120cm.
- There is a high visual contrast between the shelving and floor in the majority of this area.
- Some of the walls have a reflective finish.
- There may be background noise.
- There is wayfinding, product and overhead signage.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signage is not consistent throughout.
- Seating available for customers includes: armchairs and benches.
- Customers can obtain online items from the counter on the right of the womenswear department.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Fitting Room with Adaptations (Ground Floor - Any Gender)
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Access
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- The fitting room surveyed is located on the ground floor, to the right after entering.
- The fitting room surveyed is for any gender.
- The distance from the entrance is 15m.
- The most accessible route to the fitting room has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the fitting room.
- There is pictorial and numbered signage for the fitting room.
- The door opens outwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 87cm.
- Internally the door has a high colour contrast.
- The door has a locking handle.
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Dimensions and Features
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- The dimensions of the fitting room are 181cm (width) x 248cm (depth).
- There is room for a wheelchair user to manoeuvre in the fitting room.
- There is a grab rail in the fitting room.
- The grab rail for the fitting room has a high colour contrast.
- There are dropdown rails in the fitting room.
- The dropdown rails for the fitting room have a high colour contrast.
- There is a wall mounted chair available.
- The seat/chair is 44cm from the floor.
- There is no assistance bell.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is a long mirror.
- There are no coat hooks.
- The walls and floor have a medium colour contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Counter (Ground Floor - Womenswear)
- The counter is located on the ground floor, to the left after entering.
- The distance from the entrance is 11m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access to the counter.
- The height of the counter is 102cm.
- There is a lowered section at the counter.
- The height of the lowered section is 76cm.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The payment machine is portable.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested, however it was not working at the time of the survey.
- There may be background noise in this area.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: benches.
Counter (Ground Floor - Childrenswear)
- The counter is located on the ground floor, to the right after entering the childrenswear department.
- The distance from the entrance is 23m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access to the counter.
- The height of the counter is 102cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The payment machine is portable.
- There is a fixed hearing assistance system which is not clearly signed.
- The hearing assistance system was tested, however it was not working at the time of the survey.
- There may be background noise in this area.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Lift
- The lift surveyed is located on the left after entering.
- The distance from the entrance is 4m.
- The most accessible route to the lift has step-free level access.
- There are no doors to open along the most accessible route.
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Standard Lift
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- The first floor can be accessed by this lift.
- The lift door has a high colour contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 1000kg.
- The external lift control buttons have tactile markings.
- The control buttons have a high colour contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 100cm.
- The internal dimensions of the lift are 115cm (width) x 190cm (depth).
- The internal lift control buttons have tactile markings.
- The control buttons have a high colour contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a visual floor indicator, an audible announcer, an intercom hearing assistance system and a mirror to aid reversing.
- Lighting levels were even at the time of the survey.
Stairs
- The stairs are located on the right after entering.
- The first floor can be accessed by these stairs.
- There are handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is not between 15cm and 18cm.
- The height of the highest step is 20cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels vary due to the use of large glazed walls.
Shop Floor (First Floor)
- There is step-free level access throughout.
- The majority of main aisle widths are between 150cm - 180cm.
- The majority of product aisle widths are under 120cm.
- There is a high visual contrast between the shelving and floor in the majority of this area.
- Some of the walls and columns have a reflective finish.
- There may be background noise.
- There is wayfinding, product and overhead signage.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signage is consistent throughout.
- Seating available for customers includes: armchairs, sofas and stools.
- Lighting levels were even at the time of the survey.
Counter (First Floor)
- The counter is located on the first floor, to the left after exiting the lift.
- The distance from the lift is 5m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access to the counter.
- The height of the counter is 102cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The payment machine is portable.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There may be background noise in this area.
- Lighting levels were even at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: stools.
