You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue shares a car park which has Blue Badge parking available.
  • The nearest train station is Crayford.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is the main entrance.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • Access throughout may include narrow walkways and pillars.
  • The ground and first floors can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There are fixed hearing assistance systems.
  • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
  • The designated safe space is located near the entrance to the ground floor fitting rooms.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located in the Costa café on the first floor.
  • The toilet with adaptations has a right hand transfer space.
  • Shared step-free standard toilet facilities are located in the Costa café on the first floor.
• Changing Facilities View
  • Parent and baby changing facilities are located in the toilet with adaptations on the first floor.
  • The fitting rooms with adaptations are located on the ground floor at the rear of the store and on the first floor at the rear of the store.
  • The standard fitting rooms are located on the ground floor at the rear of the store and on the first floor at the rear of the store.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Parking View
  • There is a public car park located at the front of the store.
  • The name of the car park is Crayford Tower Retail Park Car Park.
  • Designated Blue Badge parking bays are available in the car park.
  • Electric vehicle charging points are not available in the car park.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 325cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There are security barriers at the entrance.
• The maximum width between them is 238cm.

You are on Shop Floor (Ground Floor). Skip to the next section.

Shop Floor (Ground Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 120cm - 150cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is shiny.
• The visual contrast between the shelving and floor varies between low and high.
• Some of the columns have a reflective finish.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: benches.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Fitting Room with Adaptations (Womenswear). Skip to the next section.

Fitting Room with Adaptations (Womenswear)

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• Access View
  • The fitting room surveyed is located on the ground floor, at the rear of the store to the right.
  • The fitting room surveyed is female only.
  • The distance from the entrance is 20m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is written text signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 82cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 195cm (width) x 234cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are no grab rails in the fitting room.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a varying colour contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 43cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 120cm from the floor.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Counter (Womenswear). Skip to the next section.

Counter (Womenswear)

• The counter is located on the ground floor, to the right of the store.
• The distance from the entrance is 18m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 103cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Counter (Childrenswear). Skip to the next section.

Counter (Childrenswear)

• The counter is located on the ground floor, to the left of the store.
• The distance from the entrance is 25m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 105cm.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located at the rear of the store.
• The distance from the entrance is 20m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.

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• Standard Lift View
  • The ground and first floors can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1600kg.
  • The external lift control buttons have tactile and Braille markings.
  • The control buttons have a low colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 117cm.
  • The internal dimensions of the lift are 154cm (width) x 200cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a low colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located directly ahead as you enter the store.
• The ground and first floors can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Shop Floor (First Floor). Skip to the next section.

Shop Floor (First Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 120cm - 150cm.
• The majority of product aisle widths are between 120cm - 150cm.
• The visual contrast between the shelving and floor varies between low and high.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: chairs without armrests, armchairs and benches.
• Customers can obtain online items from the collection point located to the left as you exit the lift.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (Menswear). Skip to the next section.

Fitting Room with Adaptations (Menswear)

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• Access View
  • The fitting room surveyed is located on the first floor, directly ahead as you exit the lift.
  • The fitting room surveyed is male only.
  • The distance from the lift is 10m.
  • The most accessible route to the fitting room has a lift.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the fitting room.
  • There is written text signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 81cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 197cm (width) x 240cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are no grab rails in the fitting room.
  • There is a dropdown rail in the fitting room.
  • The dropdown rail for the fitting room has a high colour contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 45cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is one coat hook.
  • The coat hook is 120cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • It was not possible to fully survey the fitting room with adaptations at the time of the survey (July 2026) as it was being used for storage.

You are on Counter (Menswear). Skip to the next section.

Counter (Menswear)

• The counter is located on the first floor directly ahead as you exit the lift.
• The distance from the lift is 20m.
• The most accessible route to the counter has a lift.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 104cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.
• There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: benches and stools.

You are on Eating and Drinking (Costa). Skip to the next section.

Eating and Drinking (Costa)

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• Location and Access View
  • The café is located on the first floor, to the right as you exit the lift.
  • The most accessible route has a lift.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into this area.
  • There is an opening without doors.
  • The width of the opening is 142cm.
• Order and Payment View
  • This area has a counter where food and drink can be ordered.
  • The service counter was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 105cm.
  • There is not a lowered section at the counter.
  • The counter has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 107cm.
  • The payment machine is portable.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is not available.
  • Menu types include: wall-mounted (digital).
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor colour contrast varies between low and high.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
  • Some seating is fixed.
  • Furniture available in this area includes: tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (First Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (First Floor - Right Hand Transfer)

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• Location View
  • The toilet surveyed is located on the first floor, to the left of the Costa counter.
  • The distance from the Costa entrance is 10m.
• Route View
  • The most accessible route to the toilet has a standard lift.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a medium colour contrast.
  • The width of the opening is 85cm.
  • The door has a locking handle.
  • Internally the door has a low colour contrast.
  • There is a grab rail on the internal door, with a low colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 150cm (width) x 220cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 81cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a varying colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 52cm from the floor.
  • The toilet seat has a high colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a low colour contrast.
  • The toilet roll holder is 83cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 103cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 95cm and 156cm from the floor.
  • The height of the baby change facility when in use is 80cm.
  • The walls and floor colour contrast varies between low and high.
  • Lighting levels were even at the time of the survey, with unshaded light sources.