You are on Introduction. Skip to the next section.

Introduction

• Next store opening times and services available link (new tab) - click here.
• The store is located in/on a main shopping street/area.
• The store is located within Centrale Shopping Centre.
• The details within this access guide relate to the Next store and not the shopping centre.
• Centrale & Whitgift link (new tab) - click here.

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• Comments View
  • This store occupies a single floor, accessible from the ground floor of the Centrale Shopping Centre.
  • The store is accessible from off North End, which is between Centrale and Whitgift shopping centres, and from an entrance within the Centrale Shopping Centre, via the North End entrance.
  • There are no fitting rooms in this store.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a team member available for help and assistance.
• There is a home delivery service available from the store.
• All items available in store are available online and deliverable to store.
• There is an Order and Collect service in the store.
• Customers can obtain online Order and Collect items from the Womenswear till point.
• The store does play background music.
• There is a/are hearing assistance system(s) located at the Womenswear till point(s).

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is West Croydon.
  • The nearest tram station is Centrale (Platform 1).
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • The car park type is multi-storey.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
  • There is a/are designated Blue Badge parking bay(s) available.
  • There is/are 10+ designated parking bay(s) within the car park.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated parking bay(s) are 370cm x 480cm (12ft 2in x 15ft 9in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Clearly marked/signposted parent and child parking bays are available.
  • The car park surface is tarmac.
  • There is not a designated drop-off point.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is stone/concrete tiles and block paving.
  • The approach surface is uneven in places.
  • There is sloped access with a very easy incline from the North End entrance to the store.
    Access into Centrale Shopping Centre is step-free via double width automatic doors. There is level access from the North End entrance of the Centrale Shopping Centre.
  • There is step-free access on the approach.

You are on Outside Access (North End Entrance). Skip to the next section.

Outside Access (North End Entrance)

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• Entrance View
  • This information is for the entrance located on North End, to the left of the Centrale Shopping Centre entrance.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 147cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 147cm.
  • There are security barriers at this entrance.
  • There is not a team member available for assistance at this entrance.
  • There is not wayfinding signage available at this entrance.
• Comments View
  • The automatic doors at this entrance are on the left of the 3 sets of doors.
  • The second set of automatic doors opened to a width of 109cm at time of survey (January 2022).
  • There are also 2 sets of manual double doors to the right, adjacent to the automatic doors.
  • There is a second set of manual double doors after the first set.
  • The manual doors open both ways.
  • The manual double door widths are 137cm.
  • The manual doors are heavy and may be difficult to open.

You are on Outside Access (Centrale Shopping Centre Entrance). Skip to the next section.

Outside Access (Centrale Shopping Centre Entrance)

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• Entrance View
  • This information is for the entrance located to the left after the North End entrance to the Centrale Shopping Centre.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There are no doors at this entrance.
  • There are security barriers at this entrance.
  • There is not a team member available for assistance at this entrance.
  • There is not wayfinding signage available at this entrance.

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located to the left from the Centrale Shopping Centre entrance, or ahead and to the right from the North End entrance.
  • There is step free access to Womenswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Womenswear aisle(s).
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Till Point(s) View
  • There is step free access to the Womenswear till point(s).
  • The nearest Womenswear till point(s) is/are approximately 22m from the Centrale Shopping Centre entrance.
  • The till point(s) is/are clearly signed.
  • The height of the Womenswear till point(s) is/are 101cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is a hearing assistance system at the till point(s).
  • The hearing assistance system is not signed.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 10/01/2022.
  • The hearing loop was working at the time of testing.
  • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are placed in front of a background which is patterned.
• Comments View
  • The Womenswear till point is 33m from North End entrance.

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located ahead and left from either the North End entrance or the Centrale Shopping Centre entrance.
  • There is step free access to Menswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Menswear aisle(s).
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Comments View
  • The nearest till point is in the Home department.
  • Purchases can also be made at the Womenswear till point.

You are on Childrenswear. Skip to the next section.

Childrenswear

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• Childrenswear View
  • Childrenswear is located ahead and left from either the North End entrance or the Centrale Shopping centre entrance.
  • There is step free access to Childrenswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Childrenswear aisle(s).
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Comments View
  • The nearest till point is in the Home department.
  • Purchases can also be made at the Womenswear till point.

You are on Home. Skip to the next section.

Home

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• Home View
  • The Home department is located straight ahead from the shopping centre entrance.
  • There is step free access to the Home department.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Home department aisle(s).
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Till Point(s) View
  • There is step free access to the Home department till point(s).
  • The nearest Home department till point(s) is/are approximately 39m from the shopping centre entrance.
  • The till point(s) is/are clearly signed.
  • The height of the Home department till point(s) is/are 101cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is not a hearing assistance system at the till point(s).
  • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are placed in front of a background which is patterned.
• Comments View
  • The Home till point is 46m from the North End entrance.

You are on Costa. Skip to the next section.

Costa

• Costa is located to the left after the North End entrance.
• There is step free access to Costa.
• There is step free access throughout.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Food and/or drink(s) is/are ordered from the service counter.
• Food and/or drinks can be brought to the table.
• The height of the service counter is 95cm.
• There is a lowered section at the counter.
• The height of the lowered section at the service counter is 80cm.
• There is not a clear knee recess beneath the lowered section of the counter.
• There is a hearing assistance system.
• The hearing assistance system is not signed.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 10/01/2022.
• The hearing loop was working at the time of testing.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 2m from the entrance/opening.
• The nearest table is approximately 3m from the counter.
• The distance between the floor and the lowest dining table is 73cm.
• The distance between the floor and the highest dining table is 110cm.
• There is clear manoeuvring space throughout.
• Drinking straws are available.
• Two handle cups are available on request.
• Plastic/takeaway cups are available.
• Plastic/takeaway cutlery is available.
• Costa does not play background music.
• WiFi is available in Costa.

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• Comments View
  • The lowered service counter sections were occupied with products at the time of survey (January 2022).

You are on Accessible Toilet(s) (Costa - Left Transfer). Skip to the next section.

Accessible Toilet(s) (Costa - Left Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located in Costa, to the far left past the service counter.
  • This accessible toilet is approximately 20m (21yd 2ft) from the North End entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 145cm x 228cm (4ft 9in x 7ft 6in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 77cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 78cm and 158cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 92cm (3ft).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 82cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 91cm (2ft 12in).
• Colour Contrast and Lighting View
  • There is a fair contrast between the external door and wall.
  • There is a good contrast between the internal door and wall.
  • There is a good contrast between the dropdown rail(s) and wall.
  • There is a good contrast between the wall-mounted grab rail(s) and wall.
  • The toilet seat does not have a colour contrast.
  • There is a good contrast between the walls and floor.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 91cm (2ft 12in).
• Comments View
  • The flush is a push button, on the wall behind the backrest.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.

You are on Public Facilities. Skip to the next section.

Public Facilities

• There is an accessible toilet available within the shopping centre.
• Standard toilets are available within the shopping centre.
• Baby changing facilities are available within the shopping centre.