You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue shares a car park which has Blue Badge parking available.
  • The nearest train station is Edinburgh Waverley.
  • This station has step-free access.
  • The nearest bus station is Edinburgh.
  • This bus station has step-free access.
  • The nearest tram stop is Leith Street.
  • This tram stop has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is the main entrance.
  • There is 1 other entrance.
  • There is step-free level access at the other entrance.
  • There is step-free level access throughout all areas.
  • There are manual doors along circulation routes.
  • Access throughout may include narrow walkways and pillars.
  • The ground and first floor can be accessed via a standard lift, escalator and stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There are fixed hearing assistance systems.
  • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
  • The designated safe space is located within the Childrenswear fitting room with adaptations.
  • The alternative formats documents can be provided in include: Braille (on request), large print (on request), Makaton (on request), different languages (on request), voice recognition (on request) and audio (on request).
  • There is not a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the first floor, through to the left of Childrenswear.
  • The toilet with adaptations has a right hand transfer space.
  • Female and male step-free standard toilet facilities are located on the first floor, through to the left of Childrenswear.
• Changing Facilities View
  • Parent and baby changing facilities are located on the first floor, through to the left of Childrenswear.
  • The fitting rooms with adaptations are located in the Menswear fitting rooms at the rear of the ground floor, in the Womenswear fitting rooms on the first floor and to the rear of the first floor in Childrenswear.
  • The standard fitting rooms are located at the rear of the ground floor, and to the left on the first floor.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Parking View
  • There is a public car park located beneath the shopping centre, off Leith Street or St James Place.
  • The name of the car park is St James Quarter Shopping Centre Car Park.
  • Designated Blue Badge parking bays are available in the car park.
  • Electric vehicle charging points are available in the car park.

You are on Entrance (Menswear - Ground Floor). Skip to the next section.

Entrance (Menswear - Ground Floor)

• This entrance is located at the front of the store, on Multrees Level 1 of St James Quarter.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 199cm.
• The doors have a low colour contrast.
• There are security barriers at the entrance.
• The maximum width between them is 175cm.

You are on Shop Floor (Ground Floor). Skip to the next section.

Shop Floor (Ground Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some of the aisles are obstructed by pillars.
• Some flooring is patterned.
• There is a low visual contrast between the shelving and floor throughout.
• Some of the columns have a reflective finish.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: stools.
• Customers can obtain online items from the rear of the store, beside the fitting rooms.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (Menswear - Ground Floor). Skip to the next section.

Fitting Room with Adaptations (Menswear - Ground Floor)

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• Access View
  • The fitting room surveyed is located in the Menswear fitting rooms at the rear of the ground floor.
  • The fitting room surveyed is male only.
  • The distance from the Menswear - Ground Floor entrance is 55m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • The door opens outwards and has a high colour contrast.
  • The width of the opening is 86cm.
  • Internally the door has a high colour contrast.
  • The door has a lever twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 198cm (width) x 210cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are no grab rails in the fitting room.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a seated bench available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 96cm from the floor.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Menswear - Ground Floor). Skip to the next section.

Counter (Menswear - Ground Floor)

• The counter is located to the rear left of Menswear.
• The distance from the Menswear Ground Floor entrance is 35m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 106cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 115cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Home - Ground Floor). Skip to the next section.

Counter (Home - Ground Floor)

• The counter is located through to the left of the ground floor.
• The distance from the Menswear Ground Floor entrance is 45m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 106cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 115cm.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the right of the store.
• The distance from the Menswear Ground Floor entrance is 45m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.

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• Standard Lift View
  • The ground and first floors can be accessed by this lift.
  • The lift door has a medium colour contrast.
  • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1600kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a medium colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 120cm.
  • The internal dimensions of the lift are 160cm (width) x 192cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a medium colour contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer, an intercom hearing assistance system and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located to the left of the store.
• The ground and first floors can be accessed by escalator.
• The step markings are not clearly visible.
• The foot (bottom) and head (top) of the escalators are not clearly marked.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located to the front left of the store.
• The ground and first floors can be accessed by these stairs.
• There are handrails on both sides, which are within reach.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The step markings are not clearly visible.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.
• The steps have open risers.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Entrance (Womenswear - First Floor). Skip to the next section.

Entrance (Womenswear - First Floor)

• This entrance is located at the front of the store, on Multrees Walk Level 2 of St James Quarter.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is more than 200cm.
• There are security barriers at the entrance.
• The maximum width between them is 171cm.

You are on Shop Floor (First Floor). Skip to the next section.

Shop Floor (First Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some of the aisles are obstructed by pillars.
• Some flooring is shiny and patterned.
• There is a low visual contrast between the shelving and floor throughout.
• Some of the columns have a reflective finish.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: stools.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Womenswear - First Floor). Skip to the next section.

Counter (Womenswear - First Floor)

• The counter is located to the left of Womenswear.
• The distance from the Womenswear First Floor entrance is 35m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 105cm.
• There is not a lowered section at the counter.
• The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 115cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Victoria's Secret - First Floor). Skip to the next section.

Counter (Victoria's Secret - First Floor)

• The counter is located through to the front right of the first floor.
• The distance from the Womenswear First Floor entrance is 35m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 105cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 115cm.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (Womenswear - First Floor). Skip to the next section.

Fitting Room with Adaptations (Womenswear - First Floor)

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• Access View
  • The fitting room surveyed is located in the Womenswear fitting rooms on the first floor, to the left from the Womenswear First Floor entrance.
  • The fitting room surveyed is female only.
  • The distance from the Womenswear First Floor entrance is 65m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 100cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 211cm (width) x 196cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are no grab rails in the fitting room.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a seated bench available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 108cm from the floor.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Childrenswear - First Floor). Skip to the next section.

Counter (Childrenswear - First Floor)

• The counter is located to the rear right of the first floor.
• The distance from the Womenswear First Floor entrance is 65m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 106cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 115cm.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (Childrenswear - First Floor). Skip to the next section.

Fitting Room with Adaptations (Childrenswear - First Floor)

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• Access View
  • The fitting room surveyed is located on the first floor, around to the rear right from the lift.
  • The fitting room surveyed is for any gender.
  • The distance from the Womenswear First Floor entrance is 90m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is pictorial and written text signage for the fitting room.
  • The door opens outwards and has a medium colour contrast.
  • The width of the opening is 96cm.
  • Internally the door has a medium colour contrast.
  • The door has a lever twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 177cm (width) x 234cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There is a grab rail in the fitting room.
  • The grab rail for the fitting room has a high colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a seated bench available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a long mirror.
  • There is one coat hook.
  • The coat hook is 159cm from the floor.
  • The walls and floor have a low colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Toilet with Adaptations (Right Hand Transfer - First Floor). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer - First Floor)

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• Location View
  • The toilet surveyed is located on the first floor, through to the left of Childrenswear.
  • The distance from the Womenswear First Floor entrance is 65m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are manual doors along the most accessible route.
  • This route has narrow walkways.
• Access View
  • There is step-free level access into the facility.
  • There is tactile, pictorial and written text signage on or near the door.
  • The door opens outwards and has a medium colour contrast.
  • The width of the opening is 96cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a medium colour contrast.
  • There is a grab rail on the internal door, with a medium colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 144cm (width) x 218cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 76cm (from the side of the toilet pan).
  • There is a lever flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 120cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low colour contrast.
  • The hand dryer is 92cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 147cm from the floor.
  • The walls and floor have a low colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Parent and Baby Room / Feeding Room (First Floor). Skip to the next section.

Parent and Baby Room / Feeding Room (First Floor)

• The room is located on the first floor, through to the left of Childrenswear.
• The distance from the Womenswear First Floor entrance is 65m.
• The most accessible route to the room has step-free level access.
• There are manual doors along the most accessible route.
• This route has narrow walkways.
• There is tactile, pictorial and written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens towards you.
• The width of the opening is 96cm.
• The door has a medium colour contrast.
• Internally the door has a medium colour contrast.
• There is also a wash basin, a paper towel dispenser and a mirror in the room.
• The wash basin has a lever mixer tap.
• The room has a nappy/incontinence items bin.
• The walls and floor have a low colour contrast.
• Lighting levels were even at the time of the survey, with unshaded light sources.