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Next - Epsom - The Ashley Centre

Unit 47, The Ashley Centre, Epsom, KT18 5DB

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Access Guide

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Overview - Standard

Toilet and Changing Facilities

  • Toilet Facilities View
    • Toilets with adaptations are not available.
  • Changing Facilities View
    • The fitting room with adaptations is located on the ground floor at the rear of the store.
    • The standard fitting rooms are located on the ground and first floors.

Parking

  • Public Parking View
    • There is a public car park located off Ashley Avenue.
    • The name of the car park is The Ashley Centre.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are available in the car park.

Entrance

  • This entrance is located on the ground floor of The Ashley Centre.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an opening without doors.
  • The width of the opening is 190cm.
  • There are security barriers at the entrance.
  • The maximum width between them is 180cm.

Shop Floor (Ground Floor)

  • There is step-free level access throughout.
  • The majority of main aisle widths are between 120cm - 150cm.
  • The majority of product aisle widths are under 120cm.
  • Some flooring is shiny.
  • There is a high visual contrast between the shelving and floor in all walkways.
  • There is background noise.
  • There is wayfinding and overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • Seating available for customers includes: stools.
  • Lighting levels vary due to the size of the space.

Counter (Womenswear)

  • The counter is located to the right from the store entrance.
  • The distance from the store entrance is 10m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 101cm.
  • There is not a lowered section at the counter.
  • The card payment machine is at a height of 101cm.
  • The payment machine is portable.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Fitting Room with Adaptations (Ground Floor)

  • Access View
    • The fitting room surveyed is located on the ground floor at the rear of the store.
    • The fitting room surveyed is for any gender.
    • The distance from the store entrance is 20m.
    • The most accessible route to the fitting room has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has narrow walkways.
    • There is step-free level access into the fitting room.
    • There is written text signage for the fitting room.
    • There is a curtain opening to access the fitting room.
    • The width of the opening is 97cm.
  • Dimensions and Features View
    • The dimensions of the fitting room are 196cm (width) x 190cm (depth).
    • There is room for a wheelchair user to manoeuvre in the fitting room.
    • There is a grab rail in the fitting room.
    • The grab rail for the fitting room has a high colour contrast.
    • There are dropdown rails in the fitting room.
    • The dropdown rails for the fitting room have a high colour contrast.
    • There is a seated bench available.
    • The seat/chair is 60cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a long mirror.
    • There are multiple coat hooks.
    • The coat hooks are 137cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Lift

  • The lift surveyed is located at the rear of the store.
  • The distance from the store entrance is 20m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • The ground and first floors can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1000kg.
    • The external lift control buttons have tactile and Braille markings.
    • The control buttons have a low colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 100cm.
    • The internal dimensions of the lift are 113cm (width) x 176cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a low colour contrast.
    • The majority of the internal controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and a mirror to aid reversing.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Stairs

  • The stairs are located to the left from the store entrance.
  • The ground and first floors can be accessed by these stairs.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Shop Floor (First Floor)

  • There is step-free level access throughout.
  • The majority of main aisle widths are between 120cm - 150cm.
  • The majority of product aisle widths are under 120cm.
  • Some flooring is shiny.
  • There is a high visual contrast between the shelving and floor in the majority of walkways.
  • There is background noise.
  • There is wayfinding signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • Seating available for customers includes: stools.
  • Lighting levels vary due to the size of the space.
  • The Online Collections point is located to the right from the lift.
  • The height of the screen ranges between 100cm to 110cm.

Counter (Menswear)

  • The counter is located on the first floor, to the right from the lift.
  • The distance from the lift is 10m.
  • The most accessible route to the counter has a lift.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 102cm.
  • There is not a lowered section at the counter.
  • The card payment machine is at a height of 102cm.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.