You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on what is at this store.
• Parking and Public Transport View
  • The venue shares a car park which has Blue Badge parking available.
  • The nearest train station is Exeter St Thomas.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is also the main entrance.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • Access throughout may include narrow walkways.
  • The ground and first floors can be accessed via a standard lift and stairs.
• Checkouts View
  • Staffed checkouts available include: payment counters.
• Getting Help and Assistance View
  • Seating is available.
  • Hearing assistance systems are available.
  • There are fixed hearing assistance systems.
  • There is not a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the first floor, to the right of the cafe counter.
  • The toilet with adaptations has a left hand transfer space.
  • Shared step-free standard toilet facilities are located on the first floor, to the right of the cafe counter.
• Changing Facilities View
  • Parent and baby changing facilities are located within the toilet with adaptations.
  • The fitting rooms with adaptations are located on the ground and first floors.
  • The standard fitting rooms are located on the ground and first floors.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Parking View
  • There is a public car park located off Alphington Street.
  • The name of the car park is Exe Bridges Retail Park.
  • Designated Blue Badge parking bays are available in the car park.
  • Electric vehicle charging points are not available in the car park.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single automatic door.
• The door opens by sliding.
• The width of the opening is 119cm.
• There is a small lip on the threshold of the opening.
• The door has a low colour contrast.
• There are security barriers at the entrance.

You are on Shop Floor (Ground Floor). Skip to the next section.

Shop Floor (Ground Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny and patterned.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• Some of the columns have a reflective finish.
• There is background noise.
• There is wayfinding and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: benches.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (Women's). Skip to the next section.

Fitting Room with Adaptations (Women's)

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• Access View
  • The fitting room surveyed is located on the ground floor, to the rear right after you enter the store.
  • The fitting room surveyed is female only.
  • The distance from the womenswear counter is 12m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 92cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 234cm (width) x 302cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There is a grab rail in the fitting room.
  • The grab rail for the fitting room has a high colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a seated bench available.
  • The seat/chair is 49cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is one coat hook.
  • The coat hook is 107cm from the floor.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (Men's). Skip to the next section.

Fitting Room with Adaptations (Men's)

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• Access View
  • The fitting room surveyed is located to the right of the menswear counter.
  • The fitting room surveyed is male only.
  • The distance from the counter is 3m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the fitting room.
  • There is pictorial signage for the fitting room.
  • The door opens outwards and has a high colour contrast.
  • The width of the opening is 91cm.
  • Internally the door has a high colour contrast.
  • The door has a twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 197cm (width) x 216cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There is a grab rail in the fitting room.
  • The grab rail for the fitting room has a medium colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a medium colour contrast.
  • There is a seated bench available.
  • The seat/chair is 49cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a long mirror.
  • There is one coat hook.
  • The coat hook is 111cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Counter (Womenswear). Skip to the next section.

Counter (Womenswear)

• The counter is located on the ground floor to the right after you enter the store.
• The distance from the entrance is 31m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 103cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Menswear). Skip to the next section.

Counter (Menswear)

• The counter is located on the ground floor, to the left after you enter the store.
• The distance from the entrance is 25m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 103cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Childrenswear). Skip to the next section.

Counter (Childrenswear)

• The counter is located on the ground floor, straight ahead to the rear after you enter the store.
• The distance from the entrance is 56m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 103cm.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Mamas And Papas). Skip to the next section.

Counter (Mamas And Papas)

• The counter is located on the ground floor, to the rear left after you enter the store.
• The distance from the entrance is 39m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is a lowered section at the counter (a writing shelf).
• The height of the lowered section is 91cm.
• The card payment machine is at a height of 104cm.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the rear in Childrenswear after you enter the store.
• The distance from the entrance is 46m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.

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• Standard Lift View
  • The ground and first floors can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1000kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a medium colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 99cm.
  • The internal dimensions of the lift are 124cm (width) x 203cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a medium colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer, an intercom hearing assistance system and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located to the right after you enter the store.
• The ground and first floors can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Shop Floor (First Floor). Skip to the next section.

Shop Floor (First Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• There is background noise.
• Customers can obtain online items from the online collection point to the right of the home counter.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Home). Skip to the next section.

Counter (Home)

• The counter is located on the first floor, to the left after you exit the lift.
• The distance from the lift is 22m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 103cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Online Returns and Collections. Skip to the next section.

Online Returns and Collections

• The online collection is on the first floor within the Home department, to the right of the Home counter.

You are on Eating and Drinking (Costa). Skip to the next section.

Eating and Drinking (Costa)

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• Location and Access View
  • Costa is on the first floor, to the left after you exit the lift at the front of the store. .
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into this area.
  • There is open plan access.
• Order and Payment View
  • This area has a counter where food and drink can be ordered.
  • The service counter was surveyed.
  • The counter is located straight ahead after you enter the cafe area.
  • There is step-free level access to the counter.
  • The height of the counter is 95cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 101cm.
  • The payment machine is portable.
  • The hearing assistance system is located behind the till.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is available on request only.
  • Menu types include: wall-mounted (digital) and countertop.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups, two handled cups and takeaway cutlery.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor colour contrast varies between low and high.
  • Some flooring is shiny and patterned.
  • Seating available in this area includes: chairs without armrests, armchairs, sofas and benches.
  • Some seating is fixed.
  • Furniture available in this area includes: tables.
  • Some tables are fixed.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location View
  • The toilet surveyed is located on the first floor, to the right of the cafe counter.
  • The distance from the lift is 49m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There is a manual door along the most accessible route.
  • This route has narrow walkways.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a medium colour contrast.
  • The width of the opening is 86cm.
  • The door has a locking handle.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a medium colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 147cm (width) x 220cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 78cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on the wall above the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a medium colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high colour contrast.
  • The toilet has a padded backrest.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a low colour contrast.
  • The toilet roll holder is 93cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 75cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a medium colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a medium colour contrast.
  • The soap dispenser is 91cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium colour contrast.
  • The hand dryer is 96cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 82cm and 160cm from the floor.
  • The height of the baby change facility when in use is 93cm.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.