You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on what is at this store.
• Parking and Public Transport View
  • The venue shares a car park which has Blue Badge parking available.
  • The nearest train station is St Columb Road Station.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is also the main entrance.
  • There is 1 other entrance.
  • There is step-free level access at the other entrance.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • Access throughout may include narrow walkways.
  • The first floor can be accessed via a standard lift, escalator and stairs.
  • There are no toilet facilities.
• Checkouts View
  • Staffed checkouts available include: payment counters.
• Getting Help and Assistance View
  • Seating is available.
  • Hearing assistance systems are available.
  • There are fixed hearing assistance systems.
  • There is not a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • Toilets with adaptations are not available.
• Changing Facilities View
  • The fitting rooms with adaptations are located on the ground floor in the womenswear department and on the first floor in the menswear department.
  • The standard fitting rooms are located on the ground floor in the womenswear department and on the first floor in the menswear department.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located at the front of the store.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 2 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 232cm (width) x 471cm (depth).
  • There is a marked zone to one side and the rear.
  • The width of the marked zone is 135cm.
  • The nearest designated bay is 5m from the main entrance.
  • The most accessible route from the Blue Badge parking has a very easy slope.
  • This route has bollards.
• Charges and Restrictions View
  • Parking is free for all users.
  • Free parking is restricted to 3 hours.
• Electric Vehicle Charging Points View
  • Electric Vehicle charging points are not available.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Front). Skip to the next section.

Entrance (Front)

• This entrance is located at the front of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 198cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There are security barriers at the entrance.

You are on Entrance (Side). Skip to the next section.

Entrance (Side)

• This entrance is located to the left hand side of the store.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 133cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There are security barriers at the entrance.

You are on Shop Floor (Ground Floor). Skip to the next section.

Shop Floor (Ground Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• Some of the walls and columns have a reflective finish.
• There is background noise.
• There is wayfinding and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: benches and stools.
• Customers can obtain online items from the collection point in the womenswear department.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (Women's). Skip to the next section.

Fitting Room with Adaptations (Women's)

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• Access View
  • The fitting room surveyed is located on the ground floor, to the rear left after you enter the store via the main entrance.
  • The fitting room surveyed is female only.
  • The distance from the main entrance is 44m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 98cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 204cm (width) x 225cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There is a grab rail in the fitting room.
  • The grab rail for the fitting room has a medium colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a medium colour contrast.
  • There is a seated bench available.
  • The seat/chair is 49cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 141cm and 144cm from the floor.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Womenswear). Skip to the next section.

Counter (Womenswear)

• The counter is located on the ground floor, to the left after you enter the store via the main entrance.
• The distance from the main entrance is 15m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 103cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 105cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Childrenswear). Skip to the next section.

Counter (Childrenswear)

• The counter is located on the ground floor, to the right after you enter the store via the main entrance.
• The distance from the main entrance is 22m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 103cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 105cm.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Online Returns and Collections. Skip to the next section.

Online Returns and Collections

• The online returns is located on the ground floor, to the right of the womenswear counter.
• The online collection is located on the ground floor within the womenswear department.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the rear after you enter the store via the main entrance.
• The distance from the main entrance is 22m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.

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• Standard Lift View
  • The ground and first floors can be accessed by this lift.
  • The lift door has a medium colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings.
  • The control buttons have a medium colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 119cm.
  • The internal dimensions of the lift are 0cm (width) x 0cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a medium colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • The lift was out of order on the day the survey was completed.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located straight ahead after you enter the store via the main entrance.
• The first floor can be accessed by escalator.
• The steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels vary due to the use of large glazed walls.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located straight ahead after you enter the store via the main entrance.
• The ground and first floors can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels vary due to the use of large glazed walls.

You are on Shop Floor (First Floor). Skip to the next section.

Shop Floor (First Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some flooring is shiny and patterned.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• Some of the walls have a reflective finish.
• There is background noise.
• There is wayfinding and overhead signage.
• Some signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: benches.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (Men's). Skip to the next section.

Fitting Room with Adaptations (Men's)

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• Access View
  • The fitting room surveyed is located on the first floor, to the right after you exit the lift.
  • The fitting room surveyed is male only.
  • The distance from the lift is 24m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 115cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 183cm (width) x 242cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There is a grab rail in the fitting room.
  • The grab rail for the fitting room has a medium colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a medium colour contrast.
  • There is a seated bench available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 144cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Menswear). Skip to the next section.

Counter (Menswear)

• The counter is located on the first floor, to the right after you exit the lift.
• The distance from the lift is 18m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 104cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels vary due to the use of large glazed walls.

You are on Counter (Home). Skip to the next section.

Counter (Home)

• The counter is located on the first floor, to the left after you exit the lift.
• The distance from the lift is 22m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 104cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 106cm.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels vary due to the use of large glazed walls.