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Next - Gateshead - Home & Beauty

9 Redpath Way, Metro Centre, Gateshead, NE11 9HX

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Access Guide

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Introduction

Public Transport and Parking (Green Car Park)

  • Public Transport View
    • There is not a bus stop within approximately 150m of the store.
    • The nearest train station is Metrocentre.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • The car park type is open air/surface.
    • Parking is free for all users.
    • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
    • There is a/are designated Blue Badge parking bay(s) available.
    • There is/are 10+ designated parking bay(s) within the car park.
    • Designated parking bays are clearly marked/signposted.
    • The dimensions of the designated parking bay(s) are 320cm x 600cm (10ft 6in x 19ft 8in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Clearly marked/signposted parent and child parking bays are not available.
    • The car park surface is tarmac.
    • There is not a designated drop-off point.

Public Transport and Parking (Red Car Park)

  • Public Transport View
    • There is not a bus stop within approximately 150m of the store.
    • The nearest train station is Metrocentre.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • The car park type is open air/surface.
    • Parking is free for all users.
    • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
    • There is a/are designated Blue Badge parking bay(s) available.
    • There is/are 10+ designated parking bay(s) within the car park.
    • Designated parking bays are clearly marked/signposted.
    • The dimensions of the designated parking bay(s) are 240cm x 465cm (7ft 10in x 15ft 3in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Clearly marked/signposted parent and child parking bays are not available.
    • The car park surface is tarmac.
    • There is a dropped kerb from the car park to the store.
    • The dropped kerb does not have tactile paving.
    • There is not a designated drop-off point.

Getting Help and Assistance

  • There is a team member available for help and assistance.
  • There is not a home delivery service available from the store.
  • All items available in store are available online and deliverable to store.
  • There is an Order and Collect service in the store.
  • Customers can obtain online Order and Collect items from the Home till point.
  • The store does not play background music.
  • There is a/are hearing assistance system(s) located at the Lingerie till point(s).

Approach (Main Entrance - Metro Centre)

  • Approach View
    • The surface of the approach is block paving.
    • There are fixed bollards on the approach.
    • The minimum width between the bollards/wall is 128cm.
    • The bollards have a high colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.

Approach (Red Mall Entrance - Metro Centre)

  • Approach View
    • The surface of the approach is block paving.
    • There are fixed bollards on the approach.
    • The minimum width between the bollards/wall is 170cm.
    • The bollards have a high colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.

Outside Access (Main Entrance - Metro Centre)

  • Entrance View
    • This information is for the entrance located at the front of the store, at the side of the Red section car park.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 118cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 188cm.
    • There are security barriers at this entrance.
    • There is not a team member available for assistance at this entrance.
    • There is not wayfinding signage available at this entrance.

Outside Access (Red Mall Entrance - Metro Centre)

  • Entrance View
    • This information is for the entrance located at the front of the Red section car park.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 182cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 182cm.
    • There is not a team member available for assistance at this entrance.
    • There is wayfinding signage available at this entrance.

Outside Access (Next Entrance - Red Mall - Metro Centre)

  • Entrance View
    • This information is for the entrance located in the Red section of the Metro Centre.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There are no doors at this entrance.
    • The width of the door opening is 900cm.
    • There are security barriers at this entrance.
    • The minimum width between the security barriers is 176cm.
    • There is not a team member available for assistance at this entrance.
    • There is wayfinding signage available at this entrance.
  • Comments View
    • There are 4 security barriers across the entrance.
    • The security barriers do not contrast visually with the flooring.

Outside Access (Next Entrance - from Multi Storey Red Parking)

  • Entrance View
    • This information is for the entrance located in the Red Zone, in the Multi Storey Car Park Level 1.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 188cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 166cm.
    • There are security barriers at this entrance.
    • There is not a team member available for assistance at this entrance.
    • There is not wayfinding signage available at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located beyond the first set of doors.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The lighting levels at the ramp/slope are good.
  • Comments View
    • There is a third entrance beyond the second set of doors.
    • The third entrance has no doors.
    • The entrance is 440cm wide with security barriers beyond the entrance.
    • The third entrance give access to the store.

Home

  • Home View
    • The Home department is located on the ground floor to the left beyond the Main Next entrance in the Red Mall section of the Metro Centre.
    • There is step free access to the Home department.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Home department aisle(s).
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is a browse and order hub within the Home department.
  • Till Point(s) View
    • There is step free access to the Home department till point(s).
    • The nearest Home department till point(s) is/are approximately 47m from the Main Next entrance in the Red Mall section of the Metro Centre.
    • The till point(s) is/are clearly signed.
    • The height of the Home department till point(s) is/are 105cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is not a hearing assistance system at the till point(s).
    • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are placed in front of a background which is patterned.

Womenswear

  • Womenswear View
    • Womenswear is located straight ahead beyond the Main Next entrance in the Red Mall section of the Metro Centre.
    • There is step free access to Womenswear.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Womenswear aisle(s).
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is a browse and order hub within Womenswear.
  • Accessible Fitting Room(s) View
    • There is/are 2 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • The accessible fitting room(s) is/are not clearly signed.
    • There is not a curtain opening to access the accessible fitting room(s).
    • The clear width of the fitting room opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 220cm x 220cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 2cm from the floor.
    • There is not a coat hook in the accessible fitting room(s).
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a bench seat in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 100cm.
  • Standard Fitting Room(s) View
    • There is/are 1 standard fitting room(s) within Womenswear.
    • There is step free access to the standard fitting room(s).
    • The fitting room(s) is/are clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).

Lingerie

  • Lingerie View
    • Lingerie is located to the left beyond the Main Next entrance in the Red Mall section of the Metro Centre.
    • There is step free access to Lingerie.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Lingerie aisle(s).
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Till Point(s) View
    • There is step free access to the Lingerie till point(s).
    • The nearest Lingerie till point(s) is/are approximately 50m from the Main Next entrance in the Red Mall section of the Metro Centre.
    • The till point(s) is/are clearly signed.
    • The height of the Lingerie till point(s) is/are 105cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is a hearing assistance system at the till point(s).
    • The hearing assistance system is signed.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 07/09/2021.
    • The hearing loop was working at the time of testing.
    • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.
  • Comments View
    • The fittings rooms area in Lingerie is shared with the Womenswear department.

Beauty

  • Beauty View
    • The Beauty department is located beyond the Main Next entrance in the Red Mall section of the Metro Centre.
    • There is step free access to the Beauty department.
    • Main routes should have a width of 100cm with side aisles at a width of 75cm.
    • There is step free access throughout the Beauty department aisle(s).
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Till Point(s) View
    • There is step free access to the Beauty department till point(s).
    • The nearest Beauty department till point(s) is/are approximately 36m from the Main Next entrance in the Red Mall section of the Metro Centre.
    • The till point(s) is/are clearly signed.
    • The height of the Beauty department till point(s) is/are 105cm.
    • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
    • There is not a hearing assistance system at the till point(s).
    • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
    • The till point(s) is/are not placed in front of a background which is patterned.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) for public use.
  • The accessible toilet was out of use at the time of the survey.
  • Location and Access View
    • This accessible toilet is located in the Home department.
    • This accessible toilet is approximately 47m (51yd 1ft) from the Main Next entrance in the Red Mall section of the Metro Centre.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 84cm.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 120cm (3ft 11in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 120cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 98cm (3ft 3in).
  • Colour Contrast and Lighting View
    • There is a high contrast between the external door and wall.
    • There is a high contrast between the internal door and wall.
    • There is not a contrast between the dropdown rail(s) and wall.
    • There is not a contrast between the wall-mounted grab rail(s) and wall.
    • The toilet seat does not have a colour contrast.
    • There is a high contrast between the walls and floor.
    • The lighting levels are good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located in the Home department.
    • The shared toilet(s) is/are approximately 49m (53yd 1ft) from the Main Next entrance in the Red Mall section of the Metro Centre.
    • There is step-free access into the shared toilet(s).
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin tap type is lever.
    • There is not a flashing fire alarm beacon within the toilet(s).
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the shared toilets.
    • There is step-free access into the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 90cm (2ft 11in).