You are on Introduction. Skip to the next section.

Introduction

• Next store opening times and services available link (new tab) - click here.
• The store is located within The Friary.
• The details within this access guide relate to the Next store and not the shopping centre.
• The Friary link (new tab) - click here.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a team member available for help and assistance.
• There is a home delivery service available from the store.
• All items available in store are available online and deliverable to store.
• There is an Order and Collect service in the store.
• Customers can obtain online Order and Collect items from the Womenswear till point.
• The store does play background music.
• There is a/are hearing assistance system(s) located at the Womenswear till point(s) and at the Menswear till point(s).

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• Comments View
  • The Customer Order Collection Point is to the right of the Womenswear till points on Level 1, 25m from the Level 1 entrance.
  • The touch screen is 100cm from the floor.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Guildford.
• Parking View
  • The store does not have its own car park.
  • Clearly signed and/or marked on street Blue Badge parking bays are available.
  • The on street Blue Badge parking bay(s) is/are located on North Street.
  • There is a public car park within approximately 200m of the store.
  • The public parking facilities are located on Bedford Road, Commercial Road and Portsmouth Road.
• Comments View
  • The Bedford Road multi-storey car park has a covered bridge link to The Friary.
  • Commercial Road and Portsmouth Road are open air/surface car parks.
  • There are numerous other car parks in Guildford Town Centre.

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is tiled.
  • Access to the store is via levels 1 and 2 of The Friary shopping centre.
    There is level access from Onslow Street to level 1 of The Friary.
    There is a slight sloped approach from the Commercial Road entrance to level 2 of The Friary.
    There is otherwise level access via lift between The Friary levels 1 and 2. There is also an escalator between The Friary levels 1 and 2.
    Level 1 of The Friary accesses level 0 of the store. Level 2 of The Friary accesses level 1 of the store.
• Ramp/Slope View
  • There is a ramp/slope on the approach.

You are on Outside Access (Level 0). Skip to the next section.

Outside Access (Level 0)

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• Entrance View
  • This information is for the entrance located inside the North Street entrance on Level 1 of The Friary.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There are no doors at this entrance.
  • There are security barriers at this entrance.
  • There is not a team member available for assistance at this entrance.
  • There is wayfinding signage available at this entrance.
• Ramp/Slope View
  • The ramp/slope is located in front of and beyond the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The lighting levels at the ramp/slope are good.
• Comments View
  • There are 2 wide openings into the store at this entrance.
  • The opening on the left has a downward slope into the store.
  • The opening on the right has an upward slope and then a downward slope into the store.

You are on Menswear (Level 0). Skip to the next section.

Menswear (Level 0)

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• Menswear View
  • Menswear is located on Level 0, to the left after you enter the store.
  • There is step free access to Menswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Menswear aisle(s).
• Till Point(s) View
  • There is step free access to the Menswear till point(s).
  • The nearest Menswear till point(s) is/are approximately 20m from the Level 0 entrance.
  • The till point(s) is/are clearly signed.
  • The height of the Menswear till point(s) is/are 105cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is a hearing assistance system at the till point(s).
  • The hearing assistance system is signed.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 16/12/2021.
  • The hearing loop was working at the time of testing.
  • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 4 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • The accessible fitting room(s) is/are not clearly signed.
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the fitting room opening is 88cm.
  • The dimensions of the accessible fitting room(s) are 200cm x 205cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
  • There is not a coat hook in the accessible fitting room(s).
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There is a bench seat in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
• Standard Fitting Room(s) View
  • There is/are 3 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s).
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Home (Level 0). Skip to the next section.

Home (Level 0)

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• Home View
  • The Home department is located on Level 0, to the far left of the store after you enter.
  • There is step free access to the Home department.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Home department aisle(s).
• Comments View
  • Home purchases can be made at the Menswear till point.

You are on Escalator(s) (Level 0). Skip to the next section.

Escalator(s) (Level 0)

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• Escalator(s) View
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located ahead from the Level 0 entrance.
  • The escalator(s) is/are clearly visible from the entrance.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are level 0 and level 1.
  • The escalator(s) steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.

You are on Level Change (Level 0 Steps to Access Lift - Left Flight). Skip to the next section.

Level Change (Level 0 Steps to Access Lift - Left Flight)

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• Step(s) View
  • There is a/are step(s) located on Level 0, in front of the lift.
  • The step(s) is/are used to access the lift on Level 0.
  • There is/are 8 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
• Comments View
  • There are additional steps to the right of these steps (photograph 1), which also function as a platform lift.

You are on Level Change (Level 0 Steps to Access Lift - Right Flight). Skip to the next section.

Level Change (Level 0 Steps to Access Lift - Right Flight)

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• Step(s) View
  • There is a/are step(s) located on Level 0, in front of the lift.
  • The step(s) is/are used to access the lift on Level 0.
  • There is/are 7 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
• Comments View
  • These steps also function as a platform lift.
  • There are additional steps to the left of these steps (photograph 6).

You are on Lift (Level 0). Skip to the next section.

Lift (Level 0)

• There is a lift for public use.
• The lift is located on level 0, in front of the standard lift.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 33m (36yd 3in) from the Level 0 entrance.
• The lift is a platform lift.
• A team member needs to be notified for use of the lift.
• A team member is required to operate the lift.
• The platform lift accesses a small level change.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• The dimensions of the lift are 86cm x 182cm (2ft 10in x 5ft 12in).
• The lighting levels in the lift are good.

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• Comments View
  • There are call buttons to alert staff for use of the lift.
  • The call buttons are at the bottom and the top of the lift (photographs 2 and 8).
  • The call button at the bottom of the lift is 97cm from the floor.
  • The call button at the top of the lift is 92cm from the floor.
  • There is a small ramp to access the platform at the bottom of the lift (photograph 4).

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the far left of the store.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 36m (39yd 1ft) from the Level 0 entrance.
• The lift is a standard lift.
• A team member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are level 0 and level 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• There is a good colour contrast between the external lift controls and the control plate.
• The clear door width is 87cm (2ft 10in).
• The dimensions of the lift are 125cm x 144cm (4ft 1in x 4ft 9in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Outside Access (Level 1). Skip to the next section.

Outside Access (Level 1)

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• Entrance View
  • This information is for the entrance located ahead from the Commercial Street entrance on Level 1 of The Friary shopping centre.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There are no doors at this entrance.
  • There are security barriers at this entrance.
  • There is not a team member available for assistance at this entrance.
  • There is wayfinding signage available at this entrance.
• Comments View
  • There are 2 wide openings into the store at this entrance.

You are on Womenswear (Level 1). Skip to the next section.

Womenswear (Level 1)

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• Womenswear View
  • Womenswear is located on Level 1, to the rear right of the store.
  • There is step free access to Womenswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Womenswear aisle(s).
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Till Point(s) View
  • There is step free access to the Womenswear till point(s).
  • The nearest Womenswear till point(s) is/are approximately 25m from the Level 1 entrance.
  • The till point(s) is/are clearly signed.
  • The height of the Womenswear till point(s) is/are 105cm.
  • There is not a lowered section at the till point(s), however there are clipboards and portable chip & pin machines available.
  • There is a hearing assistance system at the till point(s).
  • The hearing assistance system is signed.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 16/12/2021.
  • The hearing loop was working at the time of testing.
  • There are windows, TVs, glazed screens or mirrors behind the till point(s) which could adversely affect the ability of someone to lip read.
  • The till point(s) is/are placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 4 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • The accessible fitting room(s) is/are not clearly signed.
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the fitting room opening is 96cm.
  • The dimensions of the accessible fitting room(s) are 191cm x 194cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 11cm from the floor.
  • There is a/are coat hook(s) in the accessible fitting room(s), 130cm from the floor.
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There is a bench seat in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s), however if notified in advance a member of staff will be available for assistance if required.
• Standard Fitting Room(s) View
  • There is/are 3 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s).
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Childrenswear (Level 1). Skip to the next section.

Childrenswear (Level 1)

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• Childrenswear View
  • Childrenswear is located on Level 1, to the left of the store.
  • There is step free access to Childrenswear.
  • Main routes should have a width of 100cm with side aisles at a width of 75cm.
  • There is step free access throughout the Childrenswear aisle(s).
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• Comments View
  • Childrenswear purchases can be made at the Womenswear till point.
  • Fitting rooms are available in Womenswear.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.

You are on Public Facilities. Skip to the next section.

Public Facilities

• A Changing Places facility is available within the shopping centre.
• There is an accessible toilet available within the shopping centre.
• Standard toilets are available within the shopping centre.
• Baby changing facilities are available within the shopping centre.