You are on Overview - Standard. Skip to the next section.

Overview - Standard

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• About View
  • The venue has 2 floors.
  • Services on Floor G include: Women's, Children's and Home Departments.
  • Services on Floor 1 include: a Home and Men's Department, Costa Coffee and TUI.
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The name of the nearest car park is Birstall Retail Park car park.
  • View information on Birstall Retail Park car park (opens new tab).
  • The nearest train station is Morley Station.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is the main entrance.
  • There is 1 other entrance.
  • There is step-free access via slope at the other entrance.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via slopes: the home department of floors G and 1.
  • There are no doors along circulation routes.
  • Access throughout may include narrow walkways, narrow openings and moveable physical obstructions.
  • Floors G and 1 can be accessed via a standard lift, escalator and stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There are fixed hearing assistance systems.
  • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
  • The designated safe space is located within the general office, on floor 1 within the staff area.
  • There is not a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located to the rear of the home department, on floor 1.
  • The toilet with adaptations has a right hand transfer space.
  • Female and male step-free standard toilet facilities are located to the rear of the home department, on floor 1.
• Changing Facilities View
  • Parent and baby changing facilities are located within the Toilet with Adaptations to the rear of the home department.
  • The fitting rooms with adaptations are located to the rear of the Women's Department on floor G and to the rear of the Men's Department on floor 1.
  • The standard fitting rooms are located to the rear of the Women's Department on floor G and to the rear of the Men's Department on floor 1.

You are on Parking. Skip to the next section.

Parking

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• Public Parking View
  • There is a public car park located at the front of the store.
  • The name of the car park is Birstall Retail Park.
  • Designated Blue Badge parking bays are available in the car park.
  • Electric vehicle charging points are not available in the car park.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This entrance is located at the front of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors are permanently held open.
• The width of the opening is 178cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There are security barriers at the entrance.

You are on Entrance (Home Department). Skip to the next section.

Entrance (Home Department)

• This entrance is located at the front of the store, on the left side.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 174cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There are security barriers at the entrance.

You are on Shop Floor (Floor G). Skip to the next section.

Shop Floor (Floor G)

• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via slopes: the Home department can be accessed via the Home Department Entrance at the front of the store on the left side .
• The majority of main aisle widths are between 120cm - 150cm.
• The majority of product aisle widths are under 120cm.
• Some of the aisles are obstructed by product displays.
• Some flooring is shiny and patterned.
• There is a high visual contrast between the shelving and floor in all walkways.
• Some of the walls have a reflective finish.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: benches and stools.
• Customers can obtain online items from the Children's Department Counter or the online collections tablets to the rear the children's department.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• The online collections tablet touchscreens have a height range of 111 - 118cm.

You are on Counter (Women's Department). Skip to the next section.

Counter (Women's Department)

• The counter is located ahead and to the left as you enter from the Main Entrance, on floor G.
• The distance from the Main Entrance is 35m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 107cm.
• The payment machine is portable.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Counter (Home Department). Skip to the next section.

Counter (Home Department)

• The counter is located on the left side of the store, on floor G.
• The distance from the Home Department Entrance is 14m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 105cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Counter (Children's Department). Skip to the next section.

Counter (Children's Department)

• The counter is located on the right side of the store, on floor G.
• The distance from the Main Entrance is 30m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 106cm.
• The payment machine is at a fixed height.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Fitting Room with Adaptations (Women's Department). Skip to the next section.

Fitting Room with Adaptations (Women's Department)

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• Access View
  • The fitting room surveyed is located to the rear of the Women's Department, on floor G.
  • The fitting room surveyed is for any gender.
  • The distance from the Main Entrance is 59m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 121cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 186cm (width) x 262cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There is a grab rail in the fitting room.
  • The grab rail for the fitting room has a high colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a seated bench available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 105cm from the floor.
  • The walls and floor colour contrast varies between low and high.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Lift (Women's Department). Skip to the next section.

Lift (Women's Department)

• The lift surveyed is located on the right side of the Women's Department.
• The distance from the Main Entrance is 28m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.

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• Standard Lift View
  • Floors G and 1 can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1000kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 97cm.
  • The internal dimensions of the lift are 115cm (width) x 198cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and a mirror to aid reversing.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Lift (Home Department). Skip to the next section.

Lift (Home Department)

• The lift surveyed is located to the rear of the Home Department, on floor G.
• The distance from the Home Department Entrance is 38m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • Floors G and 1 can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1600kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 120cm.
  • The internal dimensions of the lift are 164cm (width) x 201cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities and an audible announcer.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Escalators (Main Entrance). Skip to the next section.

Escalators (Main Entrance)

• The escalators surveyed are located ahead as you enter the Main Entrance.
• Floors G and 1 can be accessed by escalator.
• The step markings are not clearly visible.
• The foot (bottom) and head (top) of the escalators are not clearly marked.
• Lighting levels vary due to the use of large glazed walls.

You are on Stairs (Home Department). Skip to the next section.

Stairs (Home Department)

• The stairs are located to the left as you enter the Home Department Entrance.
• Floors G and 1 can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The step markings are not clearly visible.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels vary due to the use of large glazed walls.

You are on Stairs (Women's Department to Home Department). Skip to the next section.

Stairs (Women's Department to Home Department)

• The stairs are located to the left as you enter the Main Entrance.
• Floor 1 and the raised level on floor 1 can be accessed by these stairs.
• There are handrails on both sides and also a central handrail.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• These stairs can be bypassed via a slight slope by exiting the Main Entrance and entering via the Home Department Entrance.

You are on Shop Floor (Floor 1). Skip to the next section.

Shop Floor (Floor 1)

• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps: the Home Department on floor 1 when entering via the Main Entrance.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are under 120cm.
• Some of the aisles are obstructed by product displays.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor in all walkways.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: stools.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• There are some areas with stepped access within the Home Department however this can be bypassed via a slight slope to the rear of the department.

You are on Eating and Drinking (Costa Coffee). Skip to the next section.

Eating and Drinking (Costa Coffee)

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• Location and Access View
  • The Costa Coffee is located at the front of the store, to the left as you exit the Women's Department Lift on floor 1.
  • The most accessible route has a lift.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into this area.
  • There is an opening without doors.
  • The width of the opening is 160cm.
• Order and Payment View
  • This area has a payment counter.
  • The payment counter was surveyed.
  • The counter is located to the right as you enter Costa Coffee.
  • There is step-free level access to the counter.
  • The height of the counter is 104cm.
  • There is not a lowered section at the counter.
  • The counter has a television, screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 127cm.
  • The payment machine is portable.
  • The hearing assistance system is located at the payment counter.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is available on request only.
  • Menu types include: wall-mounted (digital) and countertop.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor colour contrast varies between low and high.
  • Some flooring is shiny.
  • Seating available in this area includes: chairs without armrests, armchairs, sofas and stools.
  • Furniture available in this area includes: tables and coffee tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Counter (Men's Department). Skip to the next section.

Counter (Men's Department)

• The counter is located on the right side of the store, on floor 1.
• The distance from the Women's Department lift is 31m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 103cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 110cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Fitting Room with Adaptations (Men's Department). Skip to the next section.

Fitting Room with Adaptations (Men's Department)

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• Access View
  • The fitting room surveyed is located to the rear of the Men's Department, on floor 1.
  • The fitting room surveyed is for any gender.
  • The distance from the Women's Department lift is 49m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 95cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 196cm (width) x 125cm (depth).
  • There is not room for a wheelchair user to manoeuvre in the fitting room.
  • There are grab rails in the fitting room.
  • The grab rails for the fitting room have a low colour contrast.
  • There is a dropdown rail in the fitting room.
  • The dropdown rail for the fitting room has a low colour contrast.
  • There is a seated bench available.
  • The seat/chair is 49cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 105cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

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• Location View
  • The toilet surveyed is located on the left side of the store, on floor 1.
  • The distance from the Home Department lift is 13m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • Doors are held open along the most accessible route.
  • This route has narrow walkways.
• Access View
  • There is step-free level access into the facility.
  • The toilet can also be accessed via the Women's Department lift with a distance of 49 meters and a slight ramp.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 97cm.
  • The door has a locking handle.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 149cm (width) x 216cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 84cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • There is not a wall mounted toilet roll holder.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low colour contrast.
  • The hand dryer is 113cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 79cm.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.