You are on Overview - Standard. Skip to the next section.

Overview - Standard

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• About View
  • The venue has 2 floors.
  • Services on the ground floor include: a Women's Department, a Children's Department and a Restaurant.
  • Services on the first floor include: a Men's Department, a Home Department and a Costa Coffee.
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The name of the nearest car park is The Springs car park.
  • View information on The Springs (opens new tab).
  • The nearest train station is Cross Gates Station.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is no main entrance for the building.
  • There is 1 other entrance.
  • There is step-free level access at the other entrance.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • Access throughout may include narrow walkways and pillars.
  • The ground and first floors can be accessed via a standard lift, escalator and stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There are fixed hearing assistance systems.
  • There is not a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located to the right as you exit the lift within the Home Department, on the first floor.
  • The toilet with adaptations has a right hand transfer space.
  • Female step-free standard toilet facilities are located to the right as you exit the lift within the Home Department, on the first floor.
• Changing Facilities View
  • Parent and baby changing facilities are located within the Toilet with Adaptations to the right as you exit the lift, on the first floor.
  • The fitting rooms with adaptations are located to the rear of the Women's Department, on the right side and on the left side of the Men's Department, on the first floor.
  • The standard fitting rooms are located to the rear of the Women's Department, on the right side and on the left side of the Men's Department, on the first floor.

You are on Parking. Skip to the next section.

Parking

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• Public Parking View
  • There is a public car park located at the front and left sides of the building.
  • The name of the car park is The Springs.
  • Designated Blue Badge parking bays are available in the car park.
  • Electric vehicle charging points are available in the car park.

You are on Entrance (Front). Skip to the next section.

Entrance (Front)

• This entrance is located at the front of the building.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 216cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There are security barriers at the entrance.

You are on Shop Floor (Ground Floor). Skip to the next section.

Shop Floor (Ground Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 120cm - 150cm.
• The majority of product aisle widths are under 120cm.
• Some flooring is shiny and patterned.
• There is a high visual contrast between the shelving and floor in all walkways.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is not consistent throughout.
• Seating available for customers includes: sofas and stools.
• Customers can obtain online items from the Children's Department counter or the Online Collections Touchscreens to the rear of the store, on the right side.
• Lighting levels vary due to the use of large glazed walls.
• The height of the online collections touchscreens range from 112 - 120cm.

You are on Counter (Women's Department). Skip to the next section.

Counter (Women's Department)

• The counter is located to the right of the Women's Department, on the ground floor.
• The distance from the Front Entrance is 19m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 108cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Counter (Children's Department). Skip to the next section.

Counter (Children's Department)

• The counter is located to the rear of the store, on the right side.
• The distance from the Front Entrance is 41m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 103cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 108cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Fitting Room with Adaptations (Women's Department). Skip to the next section.

Fitting Room with Adaptations (Women's Department)

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• Access View
  • The fitting room surveyed is located to the rear of the Women's Department, on the left side.
  • The fitting room surveyed is for any gender.
  • The distance from the Front Entrance is 26m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 95cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 189cm (width) x 240cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are no grab rails in the fitting room.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a seated bench available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 109cm and 120cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Entrance (RIVA blu). Skip to the next section.

Entrance (RIVA blu)

• This entrance is located to the right of the Main Entrance.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 218cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.

You are on Eating and Drinking (RIVA blu). Skip to the next section.

Eating and Drinking (RIVA blu)

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• Order and Payment View
  • This area has a counter where food and drink can be ordered.
  • The service counter was surveyed.
  • The counter is located ahead as you enter.
  • There is step-free level access to the counter.
  • The height of the counter is 105cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 90cm.
  • The counter has mirrors and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 113cm.
  • The payment machine is portable.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is available.
  • Menu types include: menu boards.
  • The following are available: drinking straws.
  • There is not a hearing assistance system.
• Seating Area View
  • The seating area is both inside and outside.
  • The outdoor seating area is uncovered.
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor colour contrast varies between low and high.
  • Some flooring is shiny.
  • Seating available in this area includes: chairs without armrests, sofas and high stools.
  • Some seating is fixed.
  • Furniture available in this area includes: tables, high tables and booths.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the rear of the Women's Department, on the right hand side.
• The distance from the Front Entrance is 27m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.

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• Standard Lift View
  • The ground and first floors can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1600kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 110cm.
  • The internal dimensions of the lift are 148cm (width) x 219cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a high colour contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and an intercom hearing assistance system.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located to the right as you enter from the Front Entrance.
• The first floor can be accessed by escalator.
• The steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels vary due to the use of large glazed walls.

You are on Stairs (Front). Skip to the next section.

Stairs (Front)

• The stairs are located to the right as you enter from the Front Entrance.
• The ground and first floors can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm-45cm.
• Lighting levels vary due to the use of large glazed walls.

You are on Stairs (Rear). Skip to the next section.

Stairs (Rear)

• The stairs are located to the rear of the store within the Children's Department, on the left hand side.
• The ground and first floors can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm-45cm.
• Lighting levels vary due to the use of large glazed walls.

You are on Shop Floor (First Floor). Skip to the next section.

Shop Floor (First Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 120cm - 150cm.
• The majority of product aisle widths are under 120cm.
• One of the aisles is obstructed by pillars.
• Some flooring is shiny and patterned.
• There is a high visual contrast between the shelving and floor in all walkways.
• Some of the walls have a reflective finish.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is not consistent throughout.
• Seating available for customers includes: chairs with armrests.
• Lighting levels vary due to the use of large glazed walls.

You are on Counter (Home Department). Skip to the next section.

Counter (Home Department)

• The counter is located to the rear of the store, on the right hand side.
• The distance from the lift is 18m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 107cm.
• The payment machine is portable.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Counter (Men's Department). Skip to the next section.

Counter (Men's Department)

• The counter is located to the rear of the Men's Department, on the first floor.
• The distance from the lift is 23m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 103cm.
• There is not a lowered section at the counter.
• The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 107cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Eating and Drinking (Costa Coffee). Skip to the next section.

Eating and Drinking (Costa Coffee)

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• Location and Access View
  • Costa Coffee is located on the left side of the store, on the first floor.
  • The most accessible route has a lift.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into this area.
  • There is open plan access.
• Order and Payment View
  • This area has a payment counter.
  • The payment counter was surveyed.
  • The counter is located ahead as you enter Costa Coffee.
  • There is step-free level access to the counter.
  • The height of the counter is 95cm.
  • There is not a lowered section at the counter.
  • The counter has a television, screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 117cm.
  • The payment machine is portable.
  • The hearing assistance system is located at the payment counter.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is available on request only.
  • Menu types include: wall-mounted (digital) and countertop.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor colour contrast varies between low and high.
  • Some flooring is shiny and patterned.
  • Seating available in this area includes: chairs without armrests, armchairs, sofas and benches.
  • Some seating is fixed.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Fitting Room with Adaptations (Men's Department). Skip to the next section.

Fitting Room with Adaptations (Men's Department)

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• Access View
  • The fitting room surveyed is located to the rear of the Men's Department, on the left hand side.
  • The fitting room surveyed is for any gender.
  • The distance from the lift is 25m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 108cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 245cm (width) x 204cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are no grab rails in the fitting room.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a seated bench available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 120cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

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• Location View
  • The toilet surveyed is located on the right side as you exit the lift, on the first floor.
  • The distance from the lift is 14m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 87cm.
  • The door has a locking handle.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 214cm (width) x 390cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 82cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 102cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low colour contrast.
  • The hand dryer is 106cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 96cm.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.