Access Guide
Overview - Standard
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About
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- The venue has 2 floors.
- Services on the ground floor include: a Women's Department and a Children's Department.
- Services on the first floor include: a Men's Department and a Home Department.
- There are no toilet facilities.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Trinity Leeds Car Park.
- View information on Trinity Leeds Car Park (opens new tab).
- The nearest train station is Leeds Station.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is no main entrance for the building.
- There are 4 other entrances.
- 3 of the other entrances have step-free level access.
- 1 of the other entrances has stepped access.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include narrow walkways, narrow openings and pillars.
- the Lower Ground, Ground and First floors can be accessed via a standard lift, escalator and stairs.
- The Lower Ground Floor is exclusively used for entry and exit only.
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Getting Help and Assistance
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- Seating is available.
- There are fixed hearing assistance systems.
- There is not a water bowl available for assistance dogs.
Toilet and Changing Facilities
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Toilet Facilities
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- Toilets with adaptations are not available.
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Changing Facilities
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- The fitting rooms with adaptations are located to the rear of the Children's and Women's Department on the ground floor and to the rear of the Men's Department, on the first floor.
- The standard fitting rooms are located to the rear of the Children's and Women's Department on the ground floor and to the rear of the Men's Department, on the first floor.
Parking
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Public Parking
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- There is a public car park located along Swinegate.
- The name of the car park is Trinity Leeds Car Park.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are available in the car park.
Entrance (Lower Ground Floor)
- This entrance is located on the lower ground floor of the Trinity Shopping Centre, on the left side of the store.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There is an opening without doors.
- The width of the opening is more than 200cm.
- There are security barriers at the entrance.
- The maximum width between them is 223cm.
Lift (Lower Ground Floor)
- The lift surveyed is located ahead as you enter from the Lower Ground Floor Entrance.
- The distance from the Lower Ground Floor Entrance is 8m.
- The most accessible route to the lift has step-free level access.
- There are no doors to open along the most accessible route.
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Standard Lift
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- the Lower Ground Floor, Ground Floor and First Floor can be accessed by this lift.
- The lift door has a medium colour contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 1600kg.
- The external lift control buttons have tactile markings.
- The control buttons have a high colour contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 117cm.
- The internal dimensions of the lift are 165cm (width) x 200cm (depth).
- The internal lift control buttons have tactile markings.
- The control buttons have a high colour contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a list of floor services/facilities, a visual floor indicator and an audible announcer.
- The lift has a separate door to exit.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- The distance from the Ground Floor Children's Department Entrance is 47m.
Escalators (Lower Ground Floor)
- The escalators surveyed are located to the left as you enter from the Lower Ground Floor Entrance.
- the Lower Ground Floor, Ground Floor and First Floor can be accessed by escalator.
- The step markings are not clearly visible.
- The foot (bottom) and head (top) of the escalators are clearly marked.
- Lighting levels vary due to the size of the space.
Entrance (Ground Floor - Children's Department)
- This entrance is located at the front of the store, on the ground floor of the Trinity Shopping Centre.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There is an opening without doors.
- The width of the opening is more than 200cm.
- There are security barriers at the entrance.
- The maximum width between them is 195cm.
Shop Floor (Ground Floor)
- There is step-free level access throughout.
- The majority of main aisle widths are between 120cm - 150cm.
- The majority of product aisle widths are under 120cm.
- Some of the aisles are obstructed by pillars.
- Some flooring is shiny and patterned.
- There is a high visual contrast between the shelving and floor in all walkways.
- Some of the walls have a reflective finish.
- There is background noise.
- There is wayfinding, product and overhead signage.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signage is consistent throughout.
- Seating available for customers includes: sofas and stools.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Counter (Women's Department)
- The counter is located to the rear of the ground floor, within the Women's Department.
- The distance from the Ground Floor Children's Department Entrance is 28m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access to the counter.
- The height of the counter is 103cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 107cm.
- The payment machine is portable.
- There is a fixed hearing assistance system which is not clearly signed.
- The hearing assistance system was tested and working at the time of the survey.
- There is background noise in this area.
- Some flooring is shiny.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Counter (Children's Department)
- The counter is located to the left as you enter the Ground Floor from the Children's Department Entrance.
- The distance from the Ground Floor Children's Department Entrance is 14m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access to the counter.
- The height of the counter is 104cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 109cm.
- The payment machine is portable.
- There is not a hearing assistance system.
- There is background noise in this area.
- Some flooring is shiny.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Fitting Room with Adaptations (Women's Department)
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Access
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- The fitting room surveyed is located to the rear of the Women's Department, on the ground floor.
- The fitting room surveyed is for any gender.
- The distance from the Ground Floor Children's Department Entrance is 53m.
- The most accessible route to the fitting room has step-free level access.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access into the fitting room.
- There is no signage for the fitting room.
- There is a curtain opening to access the fitting room.
- The width of the opening is 106cm.
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Dimensions and Features
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- The dimensions of the fitting room are 205cm (width) x 355cm (depth).
- There is room for a wheelchair user to manoeuvre in the fitting room.
- There are grab rails in the fitting room.
- The grab rails for the fitting room have a high colour contrast.
- There are dropdown rails in the fitting room.
- The dropdown rails for the fitting room have a high colour contrast.
- There is a seated bench available.
- The seat/chair is 48cm from the floor.
- There is no assistance bell.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a long mirror.
- There are multiple coat hooks.
- The coat hooks are 90cm from the floor.
- The walls and floor have a high colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
- Seating also included a stool at the time of survey.
Fitting Room with Adaptations (Children's Department)
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Access
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- The fitting room surveyed is located to the rear of the Children's Department, on the left hand side.
- The fitting room surveyed is for any gender.
- The distance from the Ground Floor Children's Department Entrance is 27m.
- The most accessible route to the fitting room has step-free level access.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access into the fitting room.
- There is no signage for the fitting room.
- The door opens outwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 87cm.
- Internally the door has a high colour contrast.
- The door has a locking handle.
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Dimensions and Features
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- The dimensions of the fitting room are 179cm (width) x 215cm (depth).
- There is room for a wheelchair user to manoeuvre in the fitting room.
- There is a grab rail in the fitting room.
- The grab rail for the fitting room has a high colour contrast.
- There are dropdown rails in the fitting room.
- The dropdown rails for the fitting room have a high colour contrast.
- There is a seated bench available.
- The seat/chair is 49cm from the floor.
- There is no assistance bell.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a long mirror.
- There are multiple coat hooks.
- The coat hooks are 91cm from the floor.
- The walls and floor have a high colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Lift (Ground Floor)
- The lift surveyed is located to the rear of the Women's Department, on the ground floor.
- The distance from the Ground Floor Children's Department Entrance is 53m.
- The most accessible route to the lift has step-free level access.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
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Standard Lift
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- the ground and first floors can be accessed by this lift.
- The lift door has a high colour contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 1600kg.
- The external lift control buttons have tactile markings.
- The control buttons have a high colour contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 119cm.
- The internal dimensions of the lift are 144cm (width) x 219cm (depth).
- The internal lift control buttons have tactile markings.
- The control buttons have a high colour contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and a mirror to aid reversing.
- Lighting levels were low at the time of the survey.
Escalators (Ground Floor)
- The escalators surveyed are located to the right as you enter from the Ground Floor Children's Department Entrance.
- The ground and first floors can be accessed by escalator.
- The steps are clearly marked.
- The foot (bottom) and head (top) of the escalators are clearly marked.
- Lighting levels vary due to the size of the space.
Stairs (Ground Floor - Women's Department)
- The stairs are located to the rear of the Women's Department, on the ground floor.
- the ground and first floors can be accessed by these stairs.
- There are handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm-45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Shop Floor (First Floor)
- There is step-free level access throughout.
- The majority of main aisle widths are between 120cm - 150cm.
- The majority of product aisle widths are under 120cm.
- Some of the aisles are obstructed by pillars.
- Some flooring is shiny and patterned.
- There is a high visual contrast between the shelving and floor in all walkways.
- Some of the walls have a reflective finish.
- There is background noise.
- There is wayfinding, product and overhead signage.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signage is consistent throughout.
- Seating available for customers includes: sofas and stools.
- Customers can obtain online items from the Online Collections Touchscreens to the rear of the Men's Department or at the Men's Department counter.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- The height of the Online Collections Touchscreens range from 108 - 117cm.
Counter (Men's Department)
- The counter is located in the centre of the first floor, within the Men's Department.
- The distance from the Lower Ground Floor Lift is 24m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access to the counter.
- The height of the counter is 102cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 108cm.
- The payment machine is portable.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is background noise in this area.
- Some flooring is shiny.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Fitting Room with Adaptations (Men's Department)
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Access
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- The fitting room surveyed is located to the rear of the Men's Department, on the first floor.
- The fitting room surveyed is for any gender.
- The distance from the Lower Ground Floor Lift is 40m.
- The most accessible route to the fitting room has step-free level access.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access into the fitting room.
- There is tactile and pictorial signage for the fitting room.
- There is a curtain opening to access the fitting room.
- The width of the opening is 96cm.
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Dimensions and Features
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- The dimensions of the fitting room are 205cm (width) x 266cm (depth).
- There is room for a wheelchair user to manoeuvre in the fitting room.
- There is a grab rail in the fitting room.
- The grab rail for the fitting room has a high colour contrast.
- There are dropdown rails in the fitting room.
- The dropdown rails for the fitting room have a high colour contrast.
- There is a seated bench available.
- The seat/chair is 48cm from the floor.
- There is no assistance bell.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a long mirror.
- There are multiple coat hooks.
- The coat hooks are 89cm from the floor.
- The walls and floor have a high colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
