You are on Overview - Standard. Skip to the next section.

Overview - Standard

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• About View
  • The venue has 2 floors.
  • Services on the ground floor include: a Women's Department and Children's Department.
  • Services on the first floor include: a Men's Department, a Home Department and a Costa Coffee.
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The name of the nearest car park is White Rose Shopping Centre - Car Park 2.
  • View information on White Rose Shopping Centre - Car Park 2 (opens new tab).
  • The nearest train station is Cottingley Station.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is no main entrance for the building.
  • There are 2 other entrances.
  • 1 of the other entrances has step-free level access.
  • 1 of the other entrances has step-free access via slope.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • Access throughout may include narrow walkways, narrow openings and pillars.
  • The first floor can be accessed via a standard lift and escalator.
• Getting Help and Assistance View
  • Seating is available.
  • There are fixed hearing assistance systems.
  • There is not a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located within Costa Coffee, on the first floor.
  • The toilet with adaptations has a left hand transfer space.
  • Shared step-free standard toilet facilities are located within Costa Coffee, on the first floor.
• Changing Facilities View
  • Parent and baby changing facilities are located within the Toilet with Adaptations to the rear of Costa Coffee, on the first floor.
  • The fitting rooms with adaptations are located on the left side of the store, on the ground floor and to the right of the Men's Department counter, on the first floor.
  • The standard fitting rooms are located on the left side of the store, on the ground floor and to the right of the Men's Department counter, on the first floor.

You are on Parking. Skip to the next section.

Parking

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• Public Parking View
  • There is a public car park located to the rear of the store, on the west side of the White Rose Shopping Centre.
  • The name of the car park is White Rose Shopping Centre - Car Park 2.
  • Designated Blue Badge parking bays are available in the car park.
  • Electric vehicle charging points are not available in the car park.

You are on Entrance (Ground Floor - Shopping Centre Entrance). Skip to the next section.

Entrance (Ground Floor - Shopping Centre Entrance)

• This entrance is located at the front of the store, along the ground floor of the White Rose Shopping Centre.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is an opening without doors.
• The width of the opening is more than 200cm.
• There are security barriers at the entrance.
• The maximum width between them is 188cm.

You are on Shop Floor (Ground Floor). Skip to the next section.

Shop Floor (Ground Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are under 120cm.
• Some of the aisles are obstructed by pillars.
• Some flooring is shiny and patterned.
• There is a high visual contrast between the shelving and floor in all walkways.
• Some of the walls have a reflective finish.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is not consistent throughout.
• Seating available for customers includes: sofas and stools.
• Customers can obtain online items from the Children's Department counter or the Online Collections touchscreens to the rear of the store, on the right side.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• The height of the online collections tablet touchscreen ranges from 111 - 118cm.

You are on Counter (Women's Department). Skip to the next section.

Counter (Women's Department)

• The counter is located on the left side of the store, on the ground floor.
• The distance from the Ground Floor Shopping Centre Entrance is 19m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 107cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny and patterned.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Counter (Children's Department). Skip to the next section.

Counter (Children's Department)

• The counter is located to the rear of the store, on the right hand side.
• The distance from the Ground Floor Shopping Centre Entrance is 77m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 103cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 107cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels vary due to there being different types of lights in the space.

You are on Fitting Room with Adaptations (Women's Department). Skip to the next section.

Fitting Room with Adaptations (Women's Department)

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• Access View
  • The fitting room surveyed is located on the left side of the store, on the ground floor.
  • The fitting room surveyed is for any gender.
  • The distance from the Ground Floor Shopping Centre Entrance is 40m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 116cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 213cm (width) x 197cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are grab rails in the fitting room.
  • The grab rails for the fitting room have a high colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a seated bench available.
  • The seat/chair is 48cm from the floor.
  • There is an assistance bell at a suitable height for a wheelchair user.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 102cm from the floor.
  • The walls and floor have a low colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located on the left side of the store.
• The distance from the Ground Floor Shopping Centre Entrance is 22m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.

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• Standard Lift View
  • The ground and first floors can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1250kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 109cm.
  • The internal dimensions of the lift are 190cm (width) x 136cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator and a mirror to aid reversing.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Escalators (Front). Skip to the next section.

Escalators (Front)

• The escalators surveyed are located to the right as you enter from the Ground Floor Shopping Centre Entrance.
• The ground and first floors can be accessed by escalator.
• The steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels vary due to the size of the space.

You are on Escalators (Rear). Skip to the next section.

Escalators (Rear)

• The escalators surveyed are located to the rear of the store, on the left hand side.
• The ground and first floors can be accessed by escalator.
• The step markings are not clearly visible.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels vary due to the use of large glazed walls.

You are on Shop Floor (First Floor). Skip to the next section.

Shop Floor (First Floor)

• There is step-free level access throughout.
• The majority of main aisle widths are between 150cm - 180cm.
• The majority of product aisle widths are under 120cm.
• Some of the aisles are obstructed by pillars.
• Some flooring is shiny and patterned.
• There is a high visual contrast between the shelving and floor in all walkways.
• Some of the walls have a reflective finish.
• There is background noise.
• There is wayfinding, product and overhead signage.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signage is consistent throughout.
• Seating available for customers includes: sofas and stools.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Counter (Men's Department). Skip to the next section.

Counter (Men's Department)

• The counter is located on the left side of the store, on the first floor.
• The distance from the lift is 15m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 103cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 109cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny and patterned.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Counter (Home Department). Skip to the next section.

Counter (Home Department)

• The counter is located to the rear of the Home Department, on the first floor.
• The distance from the lift is 9m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.
• There is step-free level access to the counter.
• The height of the counter is 103cm.
• There is not a lowered section at the counter.
• The card payment machine is at a height of 108cm.
• The payment machine is portable.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Eating and Drinking (Costa Coffee). Skip to the next section.

Eating and Drinking (Costa Coffee)

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• Location and Access View
  • Costa Coffee is located to the rear of the store, on the first floor.
  • The most accessible route has a lift.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into this area.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.
• Order and Payment View
  • This area has a payment counter.
  • The payment counter was surveyed.
  • The counter is located on the right side of Costa Coffee.
  • There is step-free level access to the counter.
  • The height of the counter is 95cm.
  • There is not a lowered section at the counter.
  • The counter has a television, screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 116cm.
  • The payment machine is portable.
  • The hearing assistance system is located at the service counter.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is available on request only.
  • Menu types include: wall-mounted (digital) and countertop.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor colour contrast varies between low and high.
  • Some flooring is shiny and patterned.
  • Seating available in this area includes: chairs without armrests and benches.
  • Some seating is fixed.
  • Furniture available in this area includes: tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Fitting Room with Adaptations (Men's Department). Skip to the next section.

Fitting Room with Adaptations (Men's Department)

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• Access View
  • The fitting room surveyed is located to the right of the Men's Department counter, on the first floor.
  • The fitting room surveyed is for any gender.
  • The distance from the lift is 28m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the fitting room.
  • There is no signage for the fitting room.
  • There is a curtain opening to access the fitting room.
  • The width of the opening is 96cm.
• Dimensions and Features View
  • The dimensions of the fitting room are 245cm (width) x 199cm (depth).
  • There is room for a wheelchair user to manoeuvre in the fitting room.
  • There are grab rails in the fitting room.
  • The grab rails for the fitting room have a high colour contrast.
  • There are dropdown rails in the fitting room.
  • The dropdown rails for the fitting room have a high colour contrast.
  • There is a seated bench available.
  • The seat/chair is 48cm from the floor.
  • There is an assistance bell at a suitable height for a wheelchair user.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There are multiple coat hooks.
  • The coat hooks are 102cm from the floor.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location View
  • The toilet surveyed is located to the rear of the building within Costa, on the first floor.
  • The distance from the lift is 58m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 86cm.
  • The door has a locking handle.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a medium colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 143cm (width) x 225cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 80cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on the wall above the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a medium colour contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet has a padded backrest.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a low colour contrast.
  • The toilet roll holder is 88cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a medium colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The soap dispenser has a medium colour contrast.
  • The soap dispenser is 91cm from the floor.
  • There are paper towels for drying hands.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium colour contrast.
  • The hand dryer is 91cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 90cm and 160cm from the floor.
  • The height of the baby change facility when in use is 91cm.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.